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Very awesome analytical tool
What do you like best about the product?
I like how you can search for any term and go right to that section of the call
What do you dislike about the product?
At first the load time for a call took a while but now it seems better
What problems is the product solving and how is that benefiting you?
Very easy call reviews for members of several different departments
Recommendations to others considering the product:
It is super helpful at all levels, I really love it.
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First 3 months - Gong Review
What do you like best about the product?
I like the ability to go back and listen to my calls with clients. It helps me pick up on things I may have missed while engaged in a conversation. The ability to linked directly with salesforce, and have a SSO with Okta, etc. is an amazing feature, too.
What do you dislike about the product?
Honestly, nothing that I dislike so far.
What problems is the product solving and how is that benefiting you?
It helps me with customer insights, understanding their true need for my product. Also, the ability to share a call with other members of an organization that might not have been able to attend the original call, is a super huge benefit.
Easy to use
What do you like best about the product?
Easy to use, does what it's meant to, and love the feature where you can add comments or request for feedback at certain points on the call.
What do you dislike about the product?
Nothing I can think of, we just started using Gong and I don't have any complaints so far.
What problems is the product solving and how is that benefiting you?
Being able to listen back on conversations on things I may have missed from prospects.
Necessary for high volume sales role
What do you like best about the product?
Going back to find out what the customer may have mentioned during our last call that I can leverage during the next. We have 4-5 calls a day so it's easy to mix things up and Gong helps with that.
What do you dislike about the product?
The categories for the conversations are often incorrect.
What problems is the product solving and how is that benefiting you?
We have 4-5 calls a day so it's easy to mix things up and Gong helps with that.
Account Executive
What do you like best about the product?
Very easy to jump to points in the solution. Manager and colleague feedback is awesome too. A great solution to break down your meetings/presentations, understand what went well, what didn't and why
What do you dislike about the product?
Nothing that comes to mind, overall really helpful solution to evaluate the effectiveness of your presentations/meetings
What problems is the product solving and how is that benefiting you?
Become a better communicator as it relates to my product and sale person in general. Understand what works, what doesn't, what is important, what isn't
Sales Development Rep
What do you like best about the product?
The ability to see what talking points were touched on and when they were touched on in the call
What do you dislike about the product?
Sometimes the calls cut out or connection goes a little dark in parts of the call.
What problems is the product solving and how is that benefiting you?
Being able to see which calls work with the amount of talking time distributed between the two parties.
Recommendations to others considering the product:
Great tool that can be utilized for everything in a sales call.
It just works
What do you like best about the product?
having all calls, all meetings, searchable and at my fingertips
What do you dislike about the product?
Bad video quality and no reporting analytis or API
What problems is the product solving and how is that benefiting you?
Inside sales optimization and learning
Recommendations to others considering the product:
make sure you take full advantage of all it can do.
Easily review your latest calls
What do you like best about the product?
I love that you are able to go back in time and see what needs to be correct for future meetings
What do you dislike about the product?
Not much, one thing that could be improved is marking comments times and being able to adjust that once a comment has been started
What problems is the product solving and how is that benefiting you?
Gong is great at identifying what your can spend more time on in discovery. Just being able to review calls with management has been a huge help.
Account Executive
What do you like best about the product?
The ability to search calls for any word spoken in addition to being able to make notes anywhere along the call. Makes feedback a lot easier. I also like that you can search by any information in Salesforce (i.e. lead name, phone number, firm name, etc)
What do you dislike about the product?
The emails I receive for every single call I make.
What problems is the product solving and how is that benefiting you?
Easier to provide feedback and learn from mistakes to make future calls and sales better.
Recommendations to others considering the product:
I highly recommend it for coaching purposes and even to review your own calls/demos.
Reviews my calls
What do you like best about the product?
Able to get certain words or phrases and mark them
What do you dislike about the product?
Sometimes it will miss but seems to work fine
What problems is the product solving and how is that benefiting you?
Realize where we are spending time and where we should
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