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Gong is a must have for every sales and support team!
What do you like best about the product?
We use WebEx integrated with Gong. The ability to review the details of calls after the fact helps to avoid mistakes and improve skill sets!
What do you dislike about the product?
Taking an hour to "analyze" the call is inconvenient but totally worth the detailed info you get.
What problems is the product solving and how is that benefiting you?
Improve accountability of teams
Improved team member skills sets
Improved training resources
Improved customer relationships
Massive reduction in miscommunications
Improved team member skills sets
Improved training resources
Improved customer relationships
Massive reduction in miscommunications
Recommendations to others considering the product:
Really a must have! Additionally, their user marketing content is actually valuable and I look forward to their emails!
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Gong is a game changer
What do you like best about the product?
There's no better way for me to learn how I'm doing than by watching my sales calls. Also, Gong gives me the ability to watch those on my team who are superior on calls than I and see how they do.
What do you dislike about the product?
That's a tough one. The search is good or, at least, the terms mentioned in conversation but I guess it could always be better.
What problems is the product solving and how is that benefiting you?
We're just trying to get better. Gong is essential to that. Without it, I'm pretty much in a bubble, but with it I can get pointers from my boss and colleagues.
Recommendations to others considering the product:
I don't know who the competitors are but they'd have to be pretty good to go against Gong.
a lifesaver
What do you like best about the product?
it's seamless and it just works. invaluable tool to have for any business
What do you dislike about the product?
occasionally, i'll get a "heads up on today's calls" email from Gong and the calls listed in the already occurred in the past. It's a small issue and doesnt detract from the solution.
What problems is the product solving and how is that benefiting you?
audit history, training
Gong has been a blessing
What do you like best about the product?
I love that Gong lets me easily navigate to a specific point during a conversation. This has been super helpful for call reviews/coaching, reiterating key points of the discussion, and sharing best practices with my teammates. The calls upload really quickly as well.
What do you dislike about the product?
Some calls do not record, but this is minimal
What problems is the product solving and how is that benefiting you?
Price negotiations, timeline, and general sales skills. We're able to quickly identify how much time we spend discussing features vs value, at which point a deal was worked out or derailed, and what we could do better next time.
Recommendations to others considering the product:
For Managers - use this with your team during your 1on1 sessions
For Reps - use this to understand your strengths and weaknesses
For Reps - use this to understand your strengths and weaknesses
Must have for leaders and coaches
What do you like best about the product?
My favorite thing about Gong is the fact that every call is recorded in a manner where it is extremely easy to find specific parts of the call in the future. If my pen dies, or I lose my web page where I'm taking notes on a prospect - I can go back into the call and quickly listen to my qualification at x1.5.
Sales leaders can go in and find everytime a competitors name is dropped, easily identify when "Free" is mentioned, or even look for specific emotions within the call.
Sales leaders can go in and find everytime a competitors name is dropped, easily identify when "Free" is mentioned, or even look for specific emotions within the call.
What do you dislike about the product?
What do I dislike? Honestly, not much at all. If I had to find a complaint I'd say sometimes it adds a hair of stress knowing every conversation is recorded. But its just part of stepping out of the comfort zone to get better at sales, and this dramatically speeds up the process with good coaching.
What problems is the product solving and how is that benefiting you?
Quickly improving as a sales rep. I can review colleagues calls to identify what they do best that I should adopt. I can listen to my calls and reflect on things I should change.
Recommendations to others considering the product:
Do it.
easy implementation
What do you like best about the product?
Gong, unlike much other sales software out there was incredibly easy to integrate. Its an incredible way to self evaluate your sales calls.
What do you dislike about the product?
there is nothing I dislike. the transcription could be improved
What problems is the product solving and how is that benefiting you?
its nice to be able to give myself feedback as well as send it quickly and easily to others
A software that allows you to really listen to your customer
What do you like best about the product?
Gong is great. I love the fact that you can concentrate on actually listening to your prospect/customer, rather than scrambling to keep up with taking notes. It's also great to go back and listen to calls to make sure you didn't miss something important.
What do you dislike about the product?
I can't think of much that I dislike. We had an issue with callers being identified via GoTo Meeting, but the Gong team helped us troubleshoot and figure out what was going on.
What problems is the product solving and how is that benefiting you?
Gong allows us to concentrate on the call, rather than the note taking. It's also great to understand flaws in your presentation (like saying umm, cool, like, ah, etc.).
A Great Tool For Product Managers
What do you like best about the product?
As Director of Product Management, Gong allows me to quickly and efficiently LISTEN to customers in calls I did not participate in and to hear the customer DIRECTLY instead of through a Sales Engineer or a Sales Person 'translation'. The user interface highlight the sections where the customer is speaking, so that I don't need to scan the entire call manually to get to the important parts
What do you dislike about the product?
There is nothing I dislike about Gong !!!
What problems is the product solving and how is that benefiting you?
It is very often a challenge for Product Managers to get the customer's requests and feedback first-hand, and time never allows us to join or listen to all calls. Gong saves me precious time, and at the same time grants me easy access to the relevant parts of important calls.
The ability to also share calls between various stakeholders in the organization if very handy as well.
The ability to also share calls between various stakeholders in the organization if very handy as well.
Recommendations to others considering the product:
Just give it a try. Value is proven very quickly
Gong has been a game Changer
What do you like best about the product?
At first, I was skeptical to Gong, but it has changed my sales game and how I approach calls.
My managers can break down my calls and give me valuable feedback.
My managers can break down my calls and give me valuable feedback.
What do you dislike about the product?
Gong could fix a few kinks when joining calls. Sometimes in joins in the middle of calls which throws some things off. They have made some major strides in improving this as of late..
What problems is the product solving and how is that benefiting you?
Ease of call coaching which makes reps better and more effecient
Arguably the most important solution in your sales stack
What do you like best about the product?
Searching for keywords so you can drill in on important coaching opportunities quickly. And the integration with zoom is great. But even the basic recording, storage, and notes functionality is great. It's literally the only solution you don't have to beg your reps to use - they absolutely love it.
What do you dislike about the product?
Nothing to "dislike" - but excited the increased reporting and analytics functionality.
What problems is the product solving and how is that benefiting you?
We're solving training and coaching problems. But maybe most critically, we're definitively understand where and why we have issues in our pipeline - in aggregate and by rep. Also, it's great for our Success Team to get to listen to exactly what was said and shown during the sales process, instead of relying on a few bullet points in SFDC to prepare and optimize for clients.
Recommendations to others considering the product:
The sooner the better.
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