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Very easy to use
What do you like best about the product?
Gong is super helpful and very easy to use. Would definitely recommend
What do you dislike about the product?
Nothing really. Only complaint would be that sometimes the wait time to get your calls ready to review can be inconsistent
What problems is the product solving and how is that benefiting you?
being able to easily review my calls
Recommendations to others considering the product:
it's worth doing a trial
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Great way to augment your notes and pick out key talking points
What do you like best about the product?
The ability to speed up calls to listen to more recordings and the keyword
What do you dislike about the product?
Sometimes keyword tags are off - this is not too much of a problem but can lead to manually searching
What problems is the product solving and how is that benefiting you?
Creating a way to better understand client/prospect needs
Recommendations to others considering the product:
Use this instead of recording just the audio with no analytics.
Good
What do you like best about the product?
It is easy to use for clients and has very little down-time.
What do you dislike about the product?
Sometimes it does not record all of my meetings and I cannot go back and reference.
What problems is the product solving and how is that benefiting you?
Live interactive demonstrations of our platform
Customer Success Manager
What do you like best about the product?
Being able to review my own calls if I miss a detail is critical. It has also helped me grow into my role as a new salesperson by being able to Frankenstein my sales approach from my listening to my coworker's approach.
What do you dislike about the product?
The recorder can double up in a Gotomeeting and then my next call is not recorded
What problems is the product solving and how is that benefiting you?
Better onboarding for newbies. Better detail tracking when you forget what was last said. Also records for when numbers are attempted to be fudged in negotiations.
Recommendations to others considering the product:
It is the best way to see how your people are operating and how they are relating to their customer.
Great sales tool
What do you like best about the product?
The ability to review past calls and demos
What do you dislike about the product?
The recording tool jumps in and out depending on when we have it scheduled to record.
What problems is the product solving and how is that benefiting you?
cales demo optimization
Great product, just needs video quality improvement
What do you like best about the product?
I love the ease of which the calls get recorded via GoToMeeting. Gong just joins and all calls are recorded.
What do you dislike about the product?
Video quality leaves a lot to be desired. I am sure it has to do with the compression, but trying to see what is happening in the video is very difficult due to lack of quality.
What problems is the product solving and how is that benefiting you?
We utilize Gong for both Sales and Support. I am a member of the Support team and we use the Gong videos to see issues that are being reported and so we can send them to our Development team for review.
Recommendations to others considering the product:
Great product and team at Gong
Must have tool for sales reps
What do you like best about the product?
This software makes it simple to review sales calls to recap what the customer said and improve my sales process
What do you dislike about the product?
So far, I have not found anything that I do not like about this tool.
What problems is the product solving and how is that benefiting you?
As a sales rep, being able to easily recap my sales calls has helped me become a better rep and better prepare for second and third calls later in the sales process.
Incredible Insights and Prospect Engagement
What do you like best about the product?
Ability to share sessions with prospects
What do you dislike about the product?
Lack of useful transcriptions needs work.
What problems is the product solving and how is that benefiting you?
Solving collaboration, sharing and duplicate note taking.
Awesome!
What do you like best about the product?
Love the ability to have send the recordings internally for feedback and thoughts so I may continue to improve.
What do you dislike about the product?
randomly had gong disconnect from my email browser so have had to reconnect a couple of times.
What problems is the product solving and how is that benefiting you?
Self improvement and ability to share recordings with many audiences
Great for reviewing calls
What do you like best about the product?
Using Gong has made pulling information from long calls a breeze. With Gong, I am able to find specific information in both my own and my teams calls.
What do you dislike about the product?
The only challenge is sometimes the video quality is not great. it can be hard to see what is on the screen
What problems is the product solving and how is that benefiting you?
specific information that you may overlook during calls. filler words are great as well
Recommendations to others considering the product:
better video quality would be great.
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