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Great design for Reps
What do you like best about the product?
I've used Gong for a couple months and it has been a fantastic solution - simple to setup and no additional effort for me to incorporate it into my workflow.
What do you dislike about the product?
I haven't had any issues yet. There are several features that would be additional nice-to-haves but they are firmly on the near-term roadmap.
What problems is the product solving and how is that benefiting you?
I review most of my calls to find key value points that I would have missed and to request feedback from other reps. This allows me to improve my follow-up messages and value propositions without hampering my focus to take notes during the call.
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Gong is a must have!
What do you like best about the product?
There are so many things I LOVE about Gong that it's difficult to narrow it down but what I like best is the ability to listen to my call at any point and time, and have all the necessary information about the call at my fingertips (analytics).
What do you dislike about the product?
I love being able to listen to my calls on my cell phone but it would be great to have an app instead of logging in through a web browser.
What problems is the product solving and how is that benefiting you?
One of the great things about Gong is how versatile it is. When I first started using Gong I was a Sales Rep and since then I've transitioned into a new role as a Renewal Manager.
The benefit Gong provides me today is the ability to listen to any customer call that I wasn't a part of. I don't have to rely on anyone elses notes (if they took notes), or hope that they're in the office. This helps me fully understand the entire customer relationship/partnership and have the best possible opportunity to retain the business.
The benefit Gong provides me today is the ability to listen to any customer call that I wasn't a part of. I don't have to rely on anyone elses notes (if they took notes), or hope that they're in the office. This helps me fully understand the entire customer relationship/partnership and have the best possible opportunity to retain the business.
Recommendations to others considering the product:
Gong is a must have, it's been a game changer for every department here at Act-On. Their product is amazing and somehow they continue to find ways to make it better. Aside from the product, I've had the opportunity of working with a large majority of the individuals within the organization and from the top to the bottom every single person has been a pleasure to work with.
If you care about getting better and making your team better, use Gong!
What do you like best about the product?
Automated alerts providing a birdseye into which calls I need to focus on coaching the most every day. Saves so much time for you to cherry pick calls related to deals over a certain size ($50k+), calls that mention competitors, strategy, timing, ANYTHING.
3 other Great things:
- Individual users on your team can "share" calls they want their managers to review after it's completed
- helps managers suggest which calls their team leaders should listen to each day
- when reviewing the calls, inputting notes at the exact minute/second they happen for easier reference to coach
3 other Great things:
- Individual users on your team can "share" calls they want their managers to review after it's completed
- helps managers suggest which calls their team leaders should listen to each day
- when reviewing the calls, inputting notes at the exact minute/second they happen for easier reference to coach
What do you dislike about the product?
Nothing at this point. I've only been using it for a couple months but to this point, everything from the product to usability to deliverability and results has been great.
What problems is the product solving and how is that benefiting you?
Coaching to make individuals better, learning about new areas I can get better at coaching on, winning deals vs competitors, instilling more confidence in reps -- this is a
Recommendations to others considering the product:
- Provide to ALL users
- Make sure to set up your alerts
- Be proactive -- make it a point to set aside time every day because this WILL make you and your team(s) better
- Make sure to set up your alerts
- Be proactive -- make it a point to set aside time every day because this WILL make you and your team(s) better
I use Gong everyday.
What do you like best about the product?
I love being able to set up the "Trends" which will send me notifications on types of calls I would want to listen in on. The call to attention is greatly beneficial.
What do you dislike about the product?
Nothing that I have found I don't like yet.
What problems is the product solving and how is that benefiting you?
We have had a big focus on call coach which this helps out greatly and sharing calls internally.
Recommendations to others considering the product:
If you are planning to bring on a tool like this, Gong is the tool to choose.
One of those "why didn't I think of this" products
What do you like best about the product?
Honestly, it's the simple stuff. There are a ton of cool new features they are bringing in, but the most value comes with the ease of use on recording, sharing, and playing back calls. It has changed the way I collaborate with co-workers and customers alike.
What do you dislike about the product?
Since my needs are fairly simple, there is not a ton to dislike. Every once in a while it's sync with GoToMeeting isn't as stable as I'd like it to be, but nothing to cry about.
What problems is the product solving and how is that benefiting you?
If I forget anything from any demo, I can go back and remember it. If I want to help a co-worker on training, we have a library of calls to go back to. If my customer doesn't remember how awesome our product was during a demo, I can send it back to remind them....
How to fix coaching
What do you like best about the product?
For years coaching has taken a back seat to our other priorities and it always weighed on me, I knew it was important but didn't have the bandwidth to do it well. Gong makes coaching much simpler and efficient in an elegant platform, so it's finally become a regular piece of our sales & customer success management routine. Additionally, the data captures on keywords, i.e. competitor tracking, surfaces really interesting insights
What do you dislike about the product?
The Salesforce integration could be beefed up, but I'm sure this is in the roadmap
What problems is the product solving and how is that benefiting you?
Finally being able to coach Account Executives and Customer Success Managers in an efficient way. Using Gong's accurate keyword tracking to surface actionable insights, i.e. how many times are certain competitors mentioned on calls, what is each reps talk to listen ratio and how do we improve that, how many questions are we asking on our calls, etc.
The Best Sales Tool I've Used To Date
What do you like best about the product?
I have spent hundreds, possibly thousands of hours doing call breakdowns over the years. The old school way of doing this involved a ton of manual work, starting and pausing calls, manually time stamping and moving on. This was a necessary exercise for any manager developing there people. Enter Gong.
The first time I used it, it was like I'd been riding a horse for years and someone gave me a car. It does EVERYTHING you've ever wanted! You can listen to calls at different speeds, you can search for specific phrases or terms, you can comment with automatic time stamps without pausing, you can share feedback, you can see the visuals the rep used in their presentations. Simply put, it's just the right way to do it. I have spent countless hours in Gong working more efficiently than ever before.
The first time I used it, it was like I'd been riding a horse for years and someone gave me a car. It does EVERYTHING you've ever wanted! You can listen to calls at different speeds, you can search for specific phrases or terms, you can comment with automatic time stamps without pausing, you can share feedback, you can see the visuals the rep used in their presentations. Simply put, it's just the right way to do it. I have spent countless hours in Gong working more efficiently than ever before.
What do you dislike about the product?
Very minor details.
When you are providing feedback it sends it to the person every time you make a comment. I would like to be able to go through a full call breakdown and share the final version.
When you are providing feedback it sends it to the person every time you make a comment. I would like to be able to go through a full call breakdown and share the final version.
What problems is the product solving and how is that benefiting you?
Aside from allowing my team and managers to be much more efficient it allows me to hold people accountable extremely quickly. For instance, as we near the end of the quarter I want to make sure everyone is pushing our end of quarter incentives. I can search for "incentive" and see every instance where it was mentioned and fast forward to that exact spot to review how it was positioned. Any inside sales team will instantly see benefit from Gong.
Recommendations to others considering the product:
Just use it once. You'll see.
Amazing Sales Tool
What do you like best about the product?
I like that I can better my sales skills using Gong by critiquing my sound, speed and presentation. I also like that I can go back and listen to conversations to pull out information that I may have missed from the call. Lastly, I love the ability to listen to other sales ppl in my org to gauge best practice and discussion highs and lows.
What do you dislike about the product?
Sometimes the video quality is not the greatest - which can be bad if you are presenting a demonstration and sending the recording to shareholders who might not have been present.
What problems is the product solving and how is that benefiting you?
1. Improving sales technique through listening to presentations.
2. Learning from others
3. Ability to go back and listen to conversations during sales opportunities
2. Learning from others
3. Ability to go back and listen to conversations during sales opportunities
Recommendations to others considering the product:
Think about the improvements that could be made to conversations with customers/ potential customers if you could go back and analyze your all of your conversations.
Invaluable in the on boarding process
What do you like best about the product?
Having the ability to review your colleagues calls in various situations in your own time and can refer to any specific element quickly to help you in planing your own calls.
What do you dislike about the product?
Do not have the ability to remove calls if you find there is an error, ie duplicate or replacement practice recordings, once there in, there in.
What problems is the product solving and how is that benefiting you?
Getting visibility on your more experiences colleagues approach, who can provide new insights into a typical problem and then also paying back as they can do the same on your calls, excellent information sharing to grow and improve the whole team going forward.
VP, Outside Sales
What do you like best about the product?
First of all, the product has given us the ability to dissect calls and interactions like never before. Our managers have the ability to review more meetings, in less time, at a time convienient to them. The team at Gong has been beyond amazing - very responsive to basic service and quick with enhancements.
What do you dislike about the product?
I am filling up my minimum requirement of 40 characters, because there is nothing at this point I do not like.
What problems is the product solving and how is that benefiting you?
The team I oversee spends half of their time face to face, and half on webex. My managers are in the field, and are often helping run the meetings. Their prime business hours are usually not free. This tool allows them to gain insight to how their reps are performing when they are on their own, and make sure they are following the playbook. When we run promotions, make product enhancements, or pivot our messaging - we can now ensure our sales reps are making the changes and properly delivering our message. All this can be done at a time convienient to the manager, and not have to be present in "live time".
Recommendations to others considering the product:
If you feel like you are struggling with "quality control", this tool will solve your business issue.
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