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All around great tool
What do you like best about the product?
Ability to capture talk time, common objections and transcripts to revisit post-call.
What do you dislike about the product?
No dislikes currently. I get everything I need from the product currently.
What problems is the product solving and how is that benefiting you?
I have used Gong as both an IC and Manager. Great benefits for each role. As an IC- Analyzing sales calls to make them more effective by looking at talk time, commonly used words, objections and transcripts. Liked Gong's ability to capture and remind on outstanding items. As a manager, all of the benefits as an IC but for a team.
Recommendations to others considering the product:
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It is very easy to use and helps me analyze my calls.
What do you like best about the product?
I like the ability to review my calls, as well as go to specific areas of the call based on keyword.
What do you dislike about the product?
I wish there was an app, so I can listen to calls in my commute.
What problems is the product solving and how is that benefiting you?
How to talk about specific areas better. How to learn from my colleagues.
Tool works well
What do you like best about the product?
Gong is reliable, generally don't have any issues.
What do you dislike about the product?
No dislikes or issues, seems to do the job.
What problems is the product solving and how is that benefiting you?
Improved communication in a reliable way.
Great Tool to Keep Track of you Calls
What do you like best about the product?
The UI optionse great,
adjust voice speed,
break down by user
search options.
adjust voice speed,
break down by user
search options.
What do you dislike about the product?
video quality could use improvement. t
his is stupid that you are forcing me to write something with 40 characters. do you honestly think that i cannot work around this.
his is stupid that you are forcing me to write something with 40 characters. do you honestly think that i cannot work around this.
What problems is the product solving and how is that benefiting you?
Keep track of sales calls
Recommendations to others considering the product:
Great took to keep track of all your calls
Gong Review
What do you like best about the product?
Easy to use interface and very beneficial for immediate call review
What do you dislike about the product?
Not able to customize as much as I'd like but they are working on more features.
What problems is the product solving and how is that benefiting you?
Call coaching and troubleshooting issues that customers are having.
Gong makes working easy!
What do you like best about the product?
I love that I can reference any call at any point. Not to mention it makes it super easy to share internally and with our customers.
What do you dislike about the product?
I find it annoying that when you are sharing calls with customers it automatically sets a 5 day time period before it expires. We'd prefer for our customers to always have a place to listen.
What problems is the product solving and how is that benefiting you?
It helps us to review internal communications among various teams, review customer calls to prep for upcoming meetings, and being able to share so everyone can be on the same page.
I love Gong
What do you like best about the product?
Really cool how quickly each call is added to the portal. Great tool for assessing myself and seeing what I could do better.
What do you dislike about the product?
Not really much I would change. Sometimes if a call I had scheduled doesn't end up happening, it will still show up in the portal with an error type warning but that makes sense and don't see how I would fix that.
What problems is the product solving and how is that benefiting you?
I'm learning what I do wrong during call and am able to listen to my more experienced colleagues' calls to see how I could improve. It's not like I can assess myself during a phone call, so this has been a great tool for that.
Gong
What do you like best about the product?
I love being able to sit with my manager and break down calls
What do you dislike about the product?
Listening to my own voice in the calls
What problems is the product solving and how is that benefiting you?
Creating better phone calls and talk tracks
Gong rocks
What do you like best about the product?
How easy it is to listen to calls my mentors make to learn from them.
What do you dislike about the product?
It took a while to learn how to use but better now
What problems is the product solving and how is that benefiting you?
breaking down silos between teams
Great Sales Tool
What do you like best about the product?
It's great to review your sales calls and possibly revisit some things you missed in your meetings
What do you dislike about the product?
Nothing really, very easy to use, but maybe it's the live call delay that may be a disadvantage
What problems is the product solving and how is that benefiting you?
Identify the needs of your customers. Benefits would also be the ability to listen to call of other successful folks.
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