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Great Tool for Information Sharing and Continuous Improvement
What do you like best about the product?
It is extremely easy to 'listen' to keywords or topics that are meaningful to me and monitor their trends over time in a visual sense. The ability to then immediately go to specific sections of calls that mentioned what I cared about and hear the actual customer themselves is powerful.
What do you dislike about the product?
The UX/UI is still in a very much 'in progress' stage but this is to expected with a newer application and it still does what it needs to do which is what matters.
What problems is the product solving and how is that benefiting you?
As a product manager Gong makes it easy for me to monitor how our customers are speaking about our products - without the need to jump in multiple calls throughout the day. I can also monitor how our team speaks about the products and ensure we are best presenting their value to our customers.
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Great Tool
What do you like best about the product?
Being able to track interactivity, time spent speaking, filler words and ability to enter notes/ask for feedback.
What do you dislike about the product?
The transcript is not accurate. Some of the words are not transcribed properly and don't make sense.
What problems is the product solving and how is that benefiting you?
Tracking and improving the quality and consistency of calls held with existing customers. Ensuring that the right topics are addressed during these calls.
A great time saver for learning, coaching, and sending meetings to prospects
What do you like best about the product?
We use GoToMeeting for all of our demos, and Gong integrates seamlessly. I don't have to take any additional steps to configure Gong or get it to record. It then analyzes the call to find subjects, turns of phrase, and most importantly, the talk to listen ratio for each of the callers. The reps with the highest listen to talk ratio close at the highest rate. I can tag my VP of Sales to give me coaching on a particular moment in the call. It's great
What do you dislike about the product?
Gong could be a little quicker when analyzing the call before making it available for me to share, but it's a small pice to pay for the insight that comes from that analysis.
What problems is the product solving and how is that benefiting you?
Coaching communication is much easier. I can also push sales cycles forward more quickly by sending videos of calls to potential attendees or stakeholders that couldn't make the first meeting.
Great product, great support team!
What do you like best about the product?
Gong helps our Customer Success team understand what's happening on our calls so we can identify ways provide better service to our customers. The Gong UI is incredibly easy to adopt, and the Gong Support Team is top notch. Would recommend to anyone looking to get more value from their calls.
What do you dislike about the product?
There isn't anything top of mind that I actively dislike in the product.
What problems is the product solving and how is that benefiting you?
Ensuring our clients are getting value from the calls they hold with our Customer Success Team.
Great tool to increase sales efficiency!
What do you like best about the product?
Before Gong, it was hard to find call recordings and we didn't have an organized process around it. With Gong, we have a centralized place in which all calls are recorded. The entire company has better visibility and access to these recordings, enabling anyone on the team to listen and provide feedback. For example, as a manager, I listen to these recordings and share with the sales reps' important input that improves their performance. The CEO can also listen in and provide his comments to the team. Even the Chief Data Scientist and Head of Product listen to these recordings to learn more about how the customers react to our product. We use these recordings for training and monitoring purposes.
In addition, Gong has the ability to analyze the calls and direct me to specific topics discussed on the call (e.g pricing, competition etc.). This feature saves time and enables me to focus only on the relevant parts of the calls versus listening to the entire call.
In addition, Gong has the ability to analyze the calls and direct me to specific topics discussed on the call (e.g pricing, competition etc.). This feature saves time and enables me to focus only on the relevant parts of the calls versus listening to the entire call.
What do you dislike about the product?
I will be glad to see integration with other CRM's beside Salesforce. Also, it would be great to have a mobile app that enables easy calls-tracking, especially useful while traveling.
What problems is the product solving and how is that benefiting you?
As mentioned above, we increase visibility and feedback across entire org, we improve our training process, and more. All of these help our reps ramp up faster and at the end of the day improve our closing rates.
Recommendations to others considering the product:
No need to record all users, but provide access to all users to increase org visibility and better feedback loop.
Create a training folder in which you save recordings of good calls and bad calls (with comments) so that every new employee can learn from past experiences.
Create a training folder in which you save recordings of good calls and bad calls (with comments) so that every new employee can learn from past experiences.
Thank God Gong was on
What do you like best about the product?
I really like how it's integrated with Zoom conferencing so it's running in the background. More importantly, I just want to say that Gong saved my life when I had a customer call that escalated quickly. I like that a recording link can be shared externally and internally, but we can also see the metrics behind what was said, who was speaking during most of the call, and I'd receive a notification each time the recording was accessed.
What do you dislike about the product?
If you join your meeting 15 minutes later, sometimes Gong doesn't log into Zoom. HOWEVER, it does kick in after you've attended for at least 15 minutes AFTER the fact that the meeting didn't start on time.
What problems is the product solving and how is that benefiting you?
Gong gave us more metrics on the call - probably more than we needed. The biggest benefit is being able to review calls in a better manner since you can annotate or add notes to key areas as you're reviewing with a manager or a peer.
Provide better customer experience and earn more money using Gong!
What do you like best about the product?
The thing I love most about Gong is it is a tool that forces (in a good way) me to up my game. Knowing that my sales presentations are being viewed by my peers, managers and executives motivates me to be better prepared for every call. Remember what it's like to teach a class or give a $1M presentation. You come prepared, right? Well in a nutshell that's what Gong does for you day in and day out. If you are in sales and you want to be the best, add Gong to your toolbox. I guarantee it will make a difference. If it doesn't, you might want to find another company to work for (we are hiring) or examine whether or not sales is the right career for you. Seriously.
What do you dislike about the product?
In the beginning I felt like it was just another way for our executives to make sure we were doing our jobs. There was no reason for me to feel that way but the initial experience of having Gong show up at a Zoom meeting took some time to adjust to. I've since adjusted and love the application.
What problems is the product solving and how is that benefiting you?
We build complex SaaS applications for best in class SasS companies. It's vital that we understand our client's business, project scope and requirements. Understanding what our client wants to build and why they want to build it is equally important. Gong provides amazing tools and support to quickly analyze calls, request feedback from my peers and manager. Further, it allows us to share this information with our delivery team, making knowledge transfer a much easier process than ever before!
Gong for Customer Success...
What do you like best about the product?
Gong allows you to be in several places at once. Whether helping the team improve their soft skills, listening to important meetings that I couldn't make, or sending on important customer feedback to other departments, Gong has us covered.
What do you dislike about the product?
Some important calls have gone unrecorded due to edge cases that Gong can't cover yet...they'll get there.
What problems is the product solving and how is that benefiting you?
Knowledge sharing, coaching, product feedback, etc.
Making myself a better sales rep everyday.
What do you like best about the product?
Tracking my prospect's talk time. Since we have become a customer, I've made a focused effort to increase the amount of time my prospects spent talking. Every sales person will tell you that listening is the key to making more sales. However, it's been hard to track how much time you spent listening. I review every call to see what the ratio was between me and the prospect. I've since greatly improved my rate of asking open ended questions that in turn allow me to ask more specific questions. I make a conscious effort to keep my prospects involved through the demo. Before Gong, I'd get off calls and think that felt like a two way conversation. Now I know when that's the case. Now I know where I have to improve and I can coach myself. On top of that, managers can now give more specific feedback to us.
What do you dislike about the product?
Gong occassionally has trouble identifying words. It's a minor problem and I fully expect it to get better as their user base grows and they invest in their product. Even if it got worse, it's such a minor problem that Gong would still be worth the investment.
What problems is the product solving and how is that benefiting you?
We're increasing our conversion rates for sales calls. It allows my fellow reps to listen to portions of calls before the next call to pick up on anything they missed. After every call, I track how much time I spent talking vs. my prospect. It has forced me to make a conscious effort to ask more open ended questions. The conversation shouldn't end after discovery. It's allowed managers to focus on key parts of their reps' calls and tailor coaching individually. It's allowed new hire to listen to top reps' calls to decrease ramp time.
Bottom line: ramp times go down, conversion rates go up, best practices are shared, and reps can coach themselves.
Bottom line: ramp times go down, conversion rates go up, best practices are shared, and reps can coach themselves.
Recommendations to others considering the product:
If you conduct sales/meetings/prospecting via the phone, get Gong. The product is great as is and it is rapidly improving. I'm still improving because of it.
A Great platform for multiple departments
What do you like best about the product?
Attrition and turnover are inherent with any tech company, but Gong offers an opportunity to preserve tribal knowledge through recorded conversations and note taking. You also have the opportunity to improve your pitch, tone, and subject matter expertise by reviewing your calls/presentations.
What do you dislike about the product?
On a rare occasion, Gong won't record a call. It's unclear why or when this will happen, but eventually you'll put so much reliance on Gong instead of taking copious notes that it can back fire.
What problems is the product solving and how is that benefiting you?
Preserving key knowledge from stakeholders, analyzing what topics trend in your conversation and improve you pitch and presentation skills throughout all levels.
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