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Meh
What do you like best about the product?
Nothing really. I don't like it enough to use it
What do you dislike about the product?
Transcriptions bad and interface isn't intuitive
What problems is the product solving and how is that benefiting you?
Sales knowledge sharing
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Very Useful tool for a busy salesperson
What do you like best about the product?
The ability to go back and listen to next steps if I forgot from my last conversation
What do you dislike about the product?
The video recording function was inconsistent with the use of WEBEX and gong
What problems is the product solving and how is that benefiting you?
Getting refreshers on next steps.
Ability to train with recordings
Ability to train with recordings
Recommendations to others considering the product:
Use it for training and internal auditing
Put that pen down & focus on the call!
What do you like best about the product?
Great search functionality for things like "follow up" and other key phrases that apply to our product. It's all color coded (which was a fantastic addition) and extremely easy to use.
What do you dislike about the product?
It's a bit difficult to get gong onto the call for a last minute call, which is something I've had happen a couple of times. The recording loads in fine with enough notice, but sometimes clients grab me at the very last minute.
What problems is the product solving and how is that benefiting you?
My client calls have 100% of my focus. I'm not worried about missing out on an important detail or follow up item, because I'll be able to go back and double check on the gong platform.
Recommendations to others considering the product:
Use this as an honest feedback tool. You can say "I don't dominate conversations with my clients" all you want, but the gong data will not lie
Great Sales Tool, Great Features
What do you like best about the product?
Gong does it all. My team has the ability to review their past calls prior to their next calls, analyze those calls for valuable insights, and synthesize those insights into actionable adjustments. We've become smarter in every facet of our cycles.
Also, we can analyze statistics as a team, identifying individual strengths and weaknesses.
Also, we can analyze statistics as a team, identifying individual strengths and weaknesses.
What do you dislike about the product?
It's a growing product with extending features. As such, some features (like an app for offline call reivew) are not all available, or just recently available.
Also, as a newer product, there are still some quirky bugs from time to time on the front-end. However, their customer support team is superb.
Also, as a newer product, there are still some quirky bugs from time to time on the front-end. However, their customer support team is superb.
What problems is the product solving and how is that benefiting you?
My team has the ability to review their past calls prior to their next calls, analyze those calls for valuable insights, and synthesize those insights into actionable adjustments. We've become smarter in every facet of our cycles.
It has been extremely useful in both a learning environment as well as a review tool.
What do you like best about the product?
One of the best things about gong is the ability to add comments and notes at particular points in the call. It is also helpful to request feedback after calls.
What do you dislike about the product?
Nothing at the moment. Not all of the features available were easily understood during the initial implementation.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, the problem we solve is the ability to share what works and what doesn't in a call. When I review a call, I often pick up on critical details that I originally missed.
Nice way to train
What do you like best about the product?
The ability to quickly review calls with the team is great. Being able to address improvements and recognize wins in near real time is excellent
What do you dislike about the product?
The speech analytics are a bit wonky at times
What problems is the product solving and how is that benefiting you?
We're able to train new reps quicker and recognize wins
Great BI tool for calls
What do you like best about the product?
Adjustable playback speed and notes! Also love seeing the audio tracks for each caller.
What do you dislike about the product?
Nothing major. I think that the platform is really helpful.
What problems is the product solving and how is that benefiting you?
Visualizing communications with customers.
Great sales tool
What do you like best about the product?
The best thing about Gong is that it allows me to fully focus on a conversation with out having to worry about taking notes on the conversation. This focus lets me make sure I'm getting the most out of every call and provides a great way for me to get coaching with my team mates
What do you dislike about the product?
The only flaw with Gong is that occasionally it wont track who is talking when. For me this is not a huge deal though
What problems is the product solving and how is that benefiting you?
Self coaching / Training
Coaching with my team
Note taking
Coaching with my team
Note taking
Gong Review
What do you like best about the product?
Analyzing talk time and searching for relevant topics
What do you dislike about the product?
Transcriptions are not always accurate
What problems is the product solving and how is that benefiting you?
Faster onboarding of new reps and ongoing coaching and training for team
Makes it much easier to take notes
What do you like best about the product?
I love being able to go back to my calls and click into certain parts of what was said like pricing, overview of services, problems we can solve, etc and match the call up with my typed out notes. Helps me find things I missed when I was first taking notes during the call.
What do you dislike about the product?
The only thing I can think of is that it would be nice to have your calls automatically sent to you if they were longer than 10 minutes but that might just be a notification feature I don't know about yet.
What problems is the product solving and how is that benefiting you?
I have realized how many filler words I use! I have realized how much I miss in my notes so I can fill in some of those gaps by listening to Gong calls. It's a very valuable resource for a longer sales cycle because you tend to forget the earlier calls.
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