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Great platform!
What do you like best about the product?
I like how gong records my calls and lets me know who is doing the majority of the talking during the call.
What do you dislike about the product?
There's nothing that I really dislike about the platform. It provides good analytics about my calls.
What problems is the product solving and how is that benefiting you?
Before Gong, listening and providing feedback for a colleagues call, took time out of my day. Now I can playback the calls and analyze them during my down time.
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Amazing software that all sales professionals should use!
What do you like best about the product?
The fact you can analyze your calls, speed them up and use these to coach your team through sales process is amazing!
What do you dislike about the product?
It is very traditional. Looking for new role outs to come with further product updates.
What problems is the product solving and how is that benefiting you?
Sales process, sales cycle, coaching and efficiency
Gong is great! It allows for you to listen to calls back and be used as a learning tool!
What do you like best about the product?
I like the ability to listen to my calls back to pick up important client information as well as being able to learn how to answer client questions better.
What do you dislike about the product?
I think sometimes the recordings take a while to come through on email-is their a way to speed this up.
What problems is the product solving and how is that benefiting you?
Learning how to answer client questions with more clarity
Good Tool for Improving your Presentations Skills
What do you like best about the product?
The ability to scrub through recording and find information that is useful for future presentations.
What do you dislike about the product?
There's no app for Gong. I wish there was a native app for Android and or iOS
What problems is the product solving and how is that benefiting you?
Saving conversations that can be re-used for future presentations.
Recommendations to others considering the product:
Give it a try!
Gong is great for a second ear
What do you like best about the product?
It breaks down when the customer and when the vendor is talking.
What do you dislike about the product?
How it is visible as another participant in the call. Sometimes we get questions as to "who is that?".
What problems is the product solving and how is that benefiting you?
Understanding how important it is to listen versus talk.
Gong for the win!
What do you like best about the product?
We are retrieving better discovery information after calls and being able to focus on the call at hand, rather than jotting down notes. I also like that you can search any call in history to review easily just by typing in the search engine.
What do you dislike about the product?
Search functionality at times is difficult but easily accessible. Sometimes it takes some time to find the exact phone call. I also am not a fan of the recording of voicemail's.
What problems is the product solving and how is that benefiting you?
The fact that gong provides insight to your calls and finding strength and weakness throughout the conversation has been huge. I do also like the extremely fast feedback/review that gong provides. It's almost instant after you get off a call that the call has been reviewed and analyzed.
Great for sales people
What do you like best about the product?
Ability to search through your transcribed calls to pull out key talking points. I can also see how many times I say words like Um or you know so I can better perfect my sales talk track.
What do you dislike about the product?
The transcription is sometimes way off which can make it hard to read. Also sometimes it is unclear whether gong picks up on my calendar invites to clients.
What problems is the product solving and how is that benefiting you?
Being able to review calls in order to make better-informed decisions on future client calls. Helping to train myself on how my calls are going and how I can improve
Recommendations to others considering the product:
Great for sending call recaps to clients. Helpful training tool
Review calls from other departments
What do you like best about the product?
I like how you can review calls from different departments. It's important to give some insight into how conversations are happening for Business development compared to customer success. If reps who are good want a better a bigger understanding of things. This is a great tool!
What do you dislike about the product?
I wish I could see my personal data in how many calls I have listened. How long, and which departments. Also, a better way to record calls without GoToMeeting so the SDR team calls could be recorded and handed off to the AE with the proper information.
What problems is the product solving and how is that benefiting you?
The cross training it has, the ability to review my own calls to see if there is anything I missed.
Recommendations to others considering the product:
The ability to have the SDR calls recorded, so when it is handed off to the AE they are fully up to date with the notes and the actual call to make sure everything is aligned.
Gong has helped me refine my communication skills to become a better all-around salesman
What do you like best about the product?
How Gong shows me any filler words along with the time spent talking vs. listening.
What do you dislike about the product?
It does not show me the word "umm" or other filler words that I hear myself using.
What problems is the product solving and how is that benefiting you?
How to communicate effectively to prospects in order to best fill their needs. I love how it shows the time I spoke vs. the prospect- this helps me see how conversational I'm being opposed to being a feature seller
Recommendations to others considering the product:
Will help being about a more conversational dialog that brings down the "salesman/prospect" barrier that prevents most from getting quality services to those who are seeking them.
Awesome Technology
What do you like best about the product?
Listening to calls to see what we can improve and gives everyone in the company an idea how deals/renewals are going.
What do you dislike about the product?
nothing. I think the product is great learning tool for our employees and highly recommend to other companies
What problems is the product solving and how is that benefiting you?
Helps Reps improve discovery calls/demo calls. Gives insight from other people in the company on how our calls go with clients/prospects.
Recommendations to others considering the product:
amazing product! Def buy for you Sales/Customer Team!
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