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Must have tool for sales reps
What do you like best about the product?
This software makes it simple to review sales calls to recap what the customer said and improve my sales process
What do you dislike about the product?
So far, I have not found anything that I do not like about this tool.
What problems is the product solving and how is that benefiting you?
As a sales rep, being able to easily recap my sales calls has helped me become a better rep and better prepare for second and third calls later in the sales process.
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Awesome!
What do you like best about the product?
Love the ability to have send the recordings internally for feedback and thoughts so I may continue to improve.
What do you dislike about the product?
randomly had gong disconnect from my email browser so have had to reconnect a couple of times.
What problems is the product solving and how is that benefiting you?
Self improvement and ability to share recordings with many audiences
Incredible Insights and Prospect Engagement
What do you like best about the product?
Ability to share sessions with prospects
What do you dislike about the product?
Lack of useful transcriptions needs work.
What problems is the product solving and how is that benefiting you?
Solving collaboration, sharing and duplicate note taking.
Great for reviewing calls
What do you like best about the product?
Using Gong has made pulling information from long calls a breeze. With Gong, I am able to find specific information in both my own and my teams calls.
What do you dislike about the product?
The only challenge is sometimes the video quality is not great. it can be hard to see what is on the screen
What problems is the product solving and how is that benefiting you?
specific information that you may overlook during calls. filler words are great as well
Recommendations to others considering the product:
better video quality would be great.
Loving Gong for my own sales calls
What do you like best about the product?
I really like Gong and the ability to navigate through historic calls. As a sales rep, this is prudent to refresh a conversation or take additional notes. One of my favorite features is how much I talked compared to my prospects.
What do you dislike about the product?
Sometimes the platform doesn't record my calls. This has only happened once or twice in many many months.
What problems is the product solving and how is that benefiting you?
Additional notes. Refresh on a conversation. Improving on listening more than speaking more. Searching for keywords. Listening to my peers and how they are overcoming objections, positioning our solution, and conversating with our buyers has also been invaluable.
Gong is amazing
What do you like best about the product?
Gong allows me to take less notes, I can always go back and review what was said by the customer. It also allows me to share important information with other colleagues and share with the customer as well. It means less rescheduled meetings because the customer can share the call with other people in their internal organization.
What do you dislike about the product?
I wish there was an edit feature, often when Gong first joins the call there is a few minutes before the customer joins. If I need to send a the customer a link to review the call, they have to hear the silence or internal talking before the call really gets started.
What problems is the product solving and how is that benefiting you?
I've found Gong to help solve customer disputes, when they say we committed to something we can play back the recording. I've also stopped taking notes during the call which allows me to really focus on what the customer is saying.
Recommendations to others considering the product:
Please add an editing tool!
Love it
What do you like best about the product?
The flexibility to filter different conversations
What do you dislike about the product?
The amount of time it takes to analyze a call
What problems is the product solving and how is that benefiting you?
Gong helps the sales team know how much we're talking and ways to ask more questions
Recommendations to others considering the product:
Keep improving the UI
Gong is epic!
What do you like best about the product?
I love to be able to review my demos as well as my colleagues conversations with customers. It provides excellent insight into what we're doing at Kareo.
What do you dislike about the product?
Nothing identifiable. Gong works well for the purpose it was created for
What problems is the product solving and how is that benefiting you?
Sales insights
Excellent Service
What do you like best about the product?
Gong is an excellent service that provides quality sound recordings of calls.
What do you dislike about the product?
I do wonder if Gong could provide more easily accessible transcriptions.
What problems is the product solving and how is that benefiting you?
Forgetting what a prospect said - can easily scroll through the call.
Use it as an SDR to see how calls go with my AEs
What do you like best about the product?
That it shows at a glance the flow of the conversation breaking it into chunks
What do you dislike about the product?
Nothing to dislike currently, maybe that I can't watch a live call and have to wait for it to b processed.
What problems is the product solving and how is that benefiting you?
Allows knowing what makes a good and a bad call. Shows where you need to better your skillset.
Recommendations to others considering the product:
My company is very happy with gong. Since I started people have been talking about how great it is!
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