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Nice way to train
What do you like best about the product?
The ability to quickly review calls with the team is great. Being able to address improvements and recognize wins in near real time is excellent
What do you dislike about the product?
The speech analytics are a bit wonky at times
What problems is the product solving and how is that benefiting you?
We're able to train new reps quicker and recognize wins
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It has been extremely useful in both a learning environment as well as a review tool.
What do you like best about the product?
One of the best things about gong is the ability to add comments and notes at particular points in the call. It is also helpful to request feedback after calls.
What do you dislike about the product?
Nothing at the moment. Not all of the features available were easily understood during the initial implementation.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, the problem we solve is the ability to share what works and what doesn't in a call. When I review a call, I often pick up on critical details that I originally missed.
Great BI tool for calls
What do you like best about the product?
Adjustable playback speed and notes! Also love seeing the audio tracks for each caller.
What do you dislike about the product?
Nothing major. I think that the platform is really helpful.
What problems is the product solving and how is that benefiting you?
Visualizing communications with customers.
Great sales tool
What do you like best about the product?
The best thing about Gong is that it allows me to fully focus on a conversation with out having to worry about taking notes on the conversation. This focus lets me make sure I'm getting the most out of every call and provides a great way for me to get coaching with my team mates
What do you dislike about the product?
The only flaw with Gong is that occasionally it wont track who is talking when. For me this is not a huge deal though
What problems is the product solving and how is that benefiting you?
Self coaching / Training
Coaching with my team
Note taking
Coaching with my team
Note taking
Gong Review
What do you like best about the product?
Analyzing talk time and searching for relevant topics
What do you dislike about the product?
Transcriptions are not always accurate
What problems is the product solving and how is that benefiting you?
Faster onboarding of new reps and ongoing coaching and training for team
Makes it much easier to take notes
What do you like best about the product?
I love being able to go back to my calls and click into certain parts of what was said like pricing, overview of services, problems we can solve, etc and match the call up with my typed out notes. Helps me find things I missed when I was first taking notes during the call.
What do you dislike about the product?
The only thing I can think of is that it would be nice to have your calls automatically sent to you if they were longer than 10 minutes but that might just be a notification feature I don't know about yet.
What problems is the product solving and how is that benefiting you?
I have realized how many filler words I use! I have realized how much I miss in my notes so I can fill in some of those gaps by listening to Gong calls. It's a very valuable resource for a longer sales cycle because you tend to forget the earlier calls.
Good experience
What do you like best about the product?
I like the customization of what topics you touched on per demo.
What do you dislike about the product?
Complexity of getting clients on. I feel that needing to have client call in and then have access to the call does make it kinda weird and long for them. I feel that it would be much better if all they had to do was get on the call with you and the call was being recorded rather than having to hang up and call in.
What problems is the product solving and how is that benefiting you?
Improving the quality of each demo.
Recommendations to others considering the product:
Make it easier for people to get on.
Easy to use and Navigate
What do you like best about the product?
Being able to see who is talking, and what each person is talking about makes it easy to navigate the important parts of calls.
What do you dislike about the product?
Sometimes the discussion topics are way off but usually they do a good job of picking up what is being discussed
What problems is the product solving and how is that benefiting you?
Call training and coaching
Recommendations to others considering the product:
If your looking for a call coaching tool this is it. It is also a great way for you to go back into a call and see what was said and highlight things that went well or poorly.
I use it even on the SDR side of things in order to get a better understanding of what I need to say when attempting to get other folks from that organization on a demo. I would highly recommend the tool and I use it daily. It integrates with a variety of technologies as well which allows a variety of users to use it.
I use it even on the SDR side of things in order to get a better understanding of what I need to say when attempting to get other folks from that organization on a demo. I would highly recommend the tool and I use it daily. It integrates with a variety of technologies as well which allows a variety of users to use it.
So underrated....
What do you like best about the product?
Everything! Gong is transformational to a sales team.
What do you dislike about the product?
The fact that I have ever lived without it.
What problems is the product solving and how is that benefiting you?
Gong is amazing for any inside sales individual. It breaks down every call, from how much time you allow others to speak, to how often you use words and you are able to bookmark times and create notations allowing for really easy management/peer review and discussion. I cannot imagine anyone not falling in love with Gong.
Recommendations to others considering the product:
Buy it, now.
we LOVE using GONG !
What do you like best about the product?
Gong is such a time saver and makes our lives so much easier when QAing calls
What do you dislike about the product?
havent experienced anything I dont like!
What problems is the product solving and how is that benefiting you?
gong has excellent reporting, saves times, makes QAing calls so much more effective and efficient!
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