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My company uses Gong to record demos of our software, and I listen to the recorded calls to learn
What do you like best about the product?
I like that you can record them, play them back, & I think it's cool that you can visually see what subjects are talked about
What do you dislike about the product?
I can't think of anything! Perhaps making the chat more visually accessible?
What problems is the product solving and how is that benefiting you?
Giving new SDRs the opportunity to listen in on calls on their own time. We've gotten more experience out of it.
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Gong is much more than a recording platform
What do you like best about the product?
With Gong you can tag specific pieces of a recorded meeting/call and flag with questions/comments to be viewed internally within your organization. It's super helpful if you're a sales rep and want to know the best way to handle a specific question or concept that came up during the call.
What do you dislike about the product?
No dislikes for Gong. I haven't used all the features but so far everything is great.
What problems is the product solving and how is that benefiting you?
Recording sales calls and meetings, both for internal review and often to share with my prospects.
Recommendations to others considering the product:
So many automated features like key words so most of the work is done by the time the review hits your inbox
Great Sales Development Tool
What do you like best about the product?
I like the ability to completely review my sales calls and understand how to improve each time.
What do you dislike about the product?
There is nothing i dislike. The only thing that I have come into problems with is when audio is not recording on my calls.
What problems is the product solving and how is that benefiting you?
I realize how I use some words too much in my speech. I can reflect on ways to improve each time.
Recommendations to others considering the product:
very intuitive and easy to use.
Great for reviewing performance
What do you like best about the product?
The intelligence of the platform. I'm able to search with key terms, and highlight specific areas of the conversation.
What do you dislike about the product?
Not much to dislike, the user interface and design could be improved upon.
What problems is the product solving and how is that benefiting you?
The primary value that Gong delivers is the ability to revisit my conversations and dissect them to improve myself.
Love Gong
What do you like best about the product?
Recently joined my current organization and Gong has been fundamental part of my training. The ability to listen to my colleagues old calls, trainings, and to search, sort by speaker is great
What do you dislike about the product?
Love like to be able to get a closer look at the presentation (even with the big screen is kind of blurry), and also be able to download the powerpoint when available.
What problems is the product solving and how is that benefiting you?
Training, information sharing with clients, time of doing multiple demos to various teams
Crucial for any sales team
What do you like best about the product?
Great for onboarding and training new reps. Instead of having the additional hassle of adding them to calls, new reps can listen to recorded calls at any time. Gong also provides a great way to review any key points from a conversation after the fact.
What do you dislike about the product?
Not much to dislike, I haven't had any complaints.
What problems is the product solving and how is that benefiting you?
Training new sales reps and improving performance through reviewing and analyzing recorded calls.
Very useful tool for sales management
What do you like best about the product?
I like the ability to monitor the customer engagement on the call, and jump to various portions of the conversation
What do you dislike about the product?
I'd like to have more control over the AI - I find it often tracks elements I wish it could exclude
What problems is the product solving and how is that benefiting you?
Gong has been an exceptional tool for coaching and feedback. Additionally, reps have benefited greatly from being able to listen to examples from their peers.
A great sales tool
What do you like best about the product?
I'm often skeptical of sales improvement tools. I've looked at so many products that simply don't make much different. Gong is a rare exception. It's is great for not only reviewing and coaching, but it's terrific for training and on-boarding new sales people.
What do you dislike about the product?
The only downside, is you need to be at a computer to review the calls but I understand they have a mobile app in the works.
What problems is the product solving and how is that benefiting you?
Allows the team to learn from others, improves manager's ability to coach sales people and is helpful for on-boarding new sales people.
Just When You Thought Your Calls Couldn't Get Any Better...
What do you like best about the product?
.............................................................................
What do you dislike about the product?
When thinking about a specific attribute nothing comes to mind.
What problems is the product solving and how is that benefiting you?
I can refer back to moments in a call that I would have otherwise missed. Helps me be present and in the moment as opposed to focused on note-taking.
Incredibly convenient
What do you like best about the product?
I love the sync with SalesForce! New Hires can get up to speed very quickly. Customer Success can listen to all the conversations about why they wanted to buy and what is important. And I can listen to them afterwards to not only improve my pitch but to refresh my memory on the deal before following up.
What do you dislike about the product?
Overall the software seems to have a lot of glitches that require our Sales Ops attention. Sometimes I don't want there to be a link in the calendar event, because I just want it to be a call, but if there is no link, it won't record.
What problems is the product solving and how is that benefiting you?
Shortening ramp period. Increasing sales efficiency. Improving customer on-boarding experience.
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