Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to use and effective
What do you like best about the product?
Ability to give all attention to customr
What do you dislike about the product?
Sometimes people ask why it's there and get nervous the call is being recorded but I just assure them it's so I can review notes later.
What problems is the product solving and how is that benefiting you?
Ability to go back and listen to calls
- Leave a Comment |
- Mark review as helpful
Just works, isn't that all you want?
What do you like best about the product?
Gong just works. Gong works in the background collecting information, transcribing information and providing incredibly valuable insights into my calls
What do you dislike about the product?
I wish Gong offered a single user, freelancer, professional type subscription for individual business users. The service is invaluable and small businesses would benefit greatly from leveraging the incredible data that gong captures in a typical call
What problems is the product solving and how is that benefiting you?
insights from sales encounters. Main benefit is the intelligence derived from analyzing calls.
Recommendations to others considering the product:
If you want to make more sales, learn more about your sales interactions, buy gong
Gong for Technical Sales [Sales Engineer]
What do you like best about the product?
As a Sales Engineer, it's critical that I remember the technical details of each call. Gong makes it easy to go back, search for and find relevant details whether it's a conversation or something shared on screen.
What do you dislike about the product?
The recording's video resolution could use a boost.
What problems is the product solving and how is that benefiting you?
These are numerous. I'm in sales, so it makes things way smoother than having to go back and ask for something to be clarified, or worst case making a guess incorrectly.
The sales accelerator tool
What do you like best about the product?
Call reviews
Phrase tags
Sharing
Sales coaching
Phrase tags
Sharing
Sales coaching
What do you dislike about the product?
Nothing awesome tool and it’s going the right direction.
What problems is the product solving and how is that benefiting you?
Being able to review notes from complex discussions with customers and prospects.
Gong use in the sales world
What do you like best about the product?
Gong has been an invaluable tool to our sales team. The fact that we can join team members live calls and listen in to calls that took place during any given day is huge. Our call quality has improved as we no longer take notes during calls, we hop on gong afterwards and take all the notes we need from the recording.
What do you dislike about the product?
I have been completely satisfied with Gong. The only minor issue is that the "voice to text" recorder is terribly inaccurate. I dont think this is an issue on gong's end, I think the technology itself just isnt there yet.
What problems is the product solving and how is that benefiting you?
Our sales team has been able to listen to others calls for learning purposes, for evaluation purposes, to catch up on accounts or missed calls, and to verify call details. The improvement across our sales floor has been undeniable.
Recommendations to others considering the product:
Give it a shot. Nothing to lose, support and sales team at gong are very helpful and will go above and beyond to give you the best experience possible
Awesome tool to maximize productivity
What do you like best about the product?
Gong is great because it can centralize calls from any Webex account within my company, but mostly because calls are searchable and readable.
What do you dislike about the product?
The fact that it don't enables me to select previously the calls I want to make available in Gong (mostly because there are some calls with sensitive information I don't want to make company-wide available).
What problems is the product solving and how is that benefiting you?
Enable the access of company-wide calls with customers, being able to search them according to the terms of my interest. It really helps to leverage internal knowledge.
Gong is the best!
What do you like best about the product?
Ability to revisit the call at later time and also drop in anonymously to live/ongoing calls.
What do you dislike about the product?
Early versions had instability issues and would not always record. This issue seems to be resolved.
What problems is the product solving and how is that benefiting you?
I enjoy using Gong at the business level because it allows me to thoroughly analyze and break down the call to ensure I did everything I could to make my customer successful.
Recommendations to others considering the product:
GET IT!
Awesome platform for Customer Success
What do you like best about the product?
I love that we have the ability to view calls anonymously live to and comment on them/ see those comments later on with time-stamps. Viewing related opportunities is also super-helpful. NLP-topics through the call are a huge plus as well because I, as a manager, can easily search through any given conversation to see if we've effectively up-sold or offered proper solutions.
What do you dislike about the product?
One thing I'd love to see on the road-map is support to edit fields from the SF Event Page layout directly in Gong. Not at all a showstopper, but a "nice-to-have".
What problems is the product solving and how is that benefiting you?
Support-Case review, improving sales-pitch, balance of conversation topics, balance of customer/ employee talking, demo & training click-path.
Customer Success Manager
What do you like best about the product?
How easy it is to share calls for feedback. The call tracking and sync with GoToMeeting is the best I've seen.
What do you dislike about the product?
Nothing. This is one of my favorite tools we interact with hands down.
What problems is the product solving and how is that benefiting you?
Sales coaching and being able to listen to calls of more senior reps for personal growth.
Recommendations to others considering the product:
Make the switch!
Gong drives insights for sales calls
What do you like best about the product?
I love how Gong allows me to revisit sales calls. When you are able to review what was said and see how you connected with consumer, value is definitely created. By being able to see what was discussed, Gong users are also able to hone in on those areas that provide the most value to their customers.
What do you dislike about the product?
The biggest challenge I have is getting the most value from the transcription service. As that improves, Gong will really be able to hit it out of the park.
What problems is the product solving and how is that benefiting you?
Gong gives sales professionals the opportunity to review 'game film' and improve their future performance by tracking and managing call information. When in sales, you should use every opportunity to learn and improve and thereby increase company revenues. The key to using Gong is just that, use it to record calls and then follow up after the fact.
Recommendations to others considering the product:
Make sure you take the time to learn the functionality and explore the myriad of benefits that Gong provides.
showing 5,751 - 5,760