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Love it!
What do you like best about the product?
I love that I can hear words that I use a lot. The talk time is also huge for me. I like to make it a little competition with myself to decrease my talk time
What do you dislike about the product?
For a little while it wasnt jumping into my calls but that was fixed
What problems is the product solving and how is that benefiting you?
Makes it WAY easier for my calls to be reviewed and evaluated. My manager can leave me notes within that call with a time stamp letting me know what was positive or how I could have worded something differently.
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Gong - awesome business tool
What do you like best about the product?
I love reviewing my calls and being able to input information while I study from them.
What do you dislike about the product?
I have yet to discover a downfall with this platform. Enjoy the simplicity of the UI
What problems is the product solving and how is that benefiting you?
Being able to pull and review calls. For myself and the team. We have weekly gong reviews
Review
What do you like best about the product?
The clear queue of all the calls that take place, which helps to provide a ton of transparency
What do you dislike about the product?
The recording that plays about 1 minute into the beginning of a call. This is awkward timing and should play within the first few seconds.
What problems is the product solving and how is that benefiting you?
Transparency, listening back to better perfect product knowledge
Next-gen Call Recording & Feedback Software
What do you like best about the product?
The convenience of recording calls automatically + the AI involved to make providing feedback on a call extremely easy. The indexing and methods of finding calls or certain keywords is extremely helpful, too
What do you dislike about the product?
It doesn't record recurring calls and requires manual intervention to do so. Not a large setback but this improvement would be tremendously helpful in truly automating the process
What problems is the product solving and how is that benefiting you?
Having record of conversations + being able to provide feedback very clearly at key points during conversations
Fantastic tool
What do you like best about the product?
As a sales professional, having a tool like Gong is extremely helpful. I'm able to analyze conversations after the fact and it allows me to understand my prospects better. Often times certain members may not being able to attend a meeting and by having Gong record the conversation I'm able to share the conversation with the appropriate people.
What do you dislike about the product?
I honestly haven't had a negative experience up to this point. It takes roughly 20 minutes or so depending on the call length to get a recording of the conversation, so I feel that is plenty fast. It not only records the audio portion, but also records any visuals that are shared which makes following a recording very simple.
What problems is the product solving and how is that benefiting you?
Being in sales, Gong allows me to go back and listen to calls to make sure my understanding of the prospects needs and requirements are fully understood. Gong is also very helpful for training. I can go back and listen to conversations with a manager and fine tune my approach.
Great for Learning Faster through Feedback and Training
What do you like best about the product?
I really love the flexibility of Gong. It has been instrumental in learning faster, as well as an extremely helpful tool for our new hires. It's great self-realization exercise, as well - being able to pick out small things that you do, but never notice. Things like, not letting the customer/prospect speak enough, asking the right questions, or even saying "Ummm" a lot! They are able to log in and access a library of all different types of calls (good, bad, and everything in between). This makes it super easy to pair with an onboarding plan.
What do you dislike about the product?
I have a few calls that aren't customer or external calls that don't need to be recorded. Gong doesn't seem to be able to differentiate these and I'm having to remember to remove it from personal, internal calls. I hope this will become a feature soon!
What problems is the product solving and how is that benefiting you?
Onboarding, Learning faster through feedback, and Sales training. It hits all of these topics.
Use for customer calls
What do you like best about the product?
Gong is great at capturing vital information. It also allows you to speed up calls and look for certain areas within the call. It captures every word.
What do you dislike about the product?
Nothing...I think it brings a lot of value and can not really think of areas to improve.
What problems is the product solving and how is that benefiting you?
It allows me to focus more on the call and not worry about notes. Which makes for better conversations
Recommendations to others considering the product:
Try it out!
Helpful Tool That Adds New Value
What do you like best about the product?
As a sales professional, I always make a point to record myself on my calls and listen back to them. I believe you can learn alot from that and Gong helps improve that even more. It gives you a new found ability to search your calls for specific keywords, topics, speakers, etc. It helps save ample time in the review process.
What do you dislike about the product?
I have only been using it for a few weeks, so have not found much that I dislike at this time.
What problems is the product solving and how is that benefiting you?
Self-improvement, reflection, but also improving the sales process by being able to look for certain words, topics, etc within the call that you want to document and use in your sales process.
Gong will catch the details you miss
What do you like best about the product?
The ability to go back and listen to the call and get a feel for the tone and answers of the call and not relying on just my notes.
What do you dislike about the product?
Nothing really, good interface and ease of use. Just as good or better than Chorus
What problems is the product solving and how is that benefiting you?
Going back after a long day of demos and being able to log all the calls with accurate information of what actually happened on the call
Awesome sales coaching product!
What do you like best about the product?
The tool is very diverse. I can use it for hot seat sessions, listening in the car, or in one on ones. Immediately sending the team notes is great. Looking forward to diving into more filters and triggers.
What do you dislike about the product?
Need to have more previous pieces to the platform that work right away. Particularly based off sales methodology (ex: Sandler)
What problems is the product solving and how is that benefiting you?
Sales call coaching and flashing real time notes to the rep. Also building out a call library of strong calls.
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