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Gong Experience
What do you like best about the product?
I think that Gong is an excellent tool to help any salesman better his techniques. We are able to review our calls and the call is generally broken down for you this way you can diagnose specific topics or parts of the conversation.
What do you dislike about the product?
There is nothing I don't like about Gong, it works in the background and it does not slow down my calls.
What problems is the product solving and how is that benefiting you?
Having the chance to record and review my calls gives me the ability to reflect on the skeleton of my calls/pitches and better my techniques and how I position different parts of the conversation and our platform.
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Account Executive
What do you like best about the product?
As a new Account Executive at a software organization, Gong allows me to speed up my learning time as I can watch/Listen to multiple calls that are happening throughout the sales cycle.
What do you dislike about the product?
I feel the UX design could be a bit more easy on the eyes.
What problems is the product solving and how is that benefiting you?
Speeding up onboarding of sales reps
Useful collaboration tool
What do you like best about the product?
The ability to review calls as a team to clarify streamline our process
What do you dislike about the product?
Inability to delete calls when clearly off track
What problems is the product solving and how is that benefiting you?
Communication between field and product and engineering, tightening of sales team alignment
Great for any team!
What do you like best about the product?
Gong is an excellent tool for any team that wants more insight into how their conversations with customers are going. The analytics they provide to break down the calls has been excellent and has helped me tweak my approach.
What do you dislike about the product?
The recording for GoToMeeting doesn't always show up, but any time it doesn't appear, the support team is very quick to address the issue.
What problems is the product solving and how is that benefiting you?
Gong has helped me realize how much I talk. After reviewing the calls through Gong, I see where I could have answered a question more succinctly or asked a more open ended question to get my customers to open up a bit more.
Gong makes life easier
What do you like best about the product?
This is great tool for both reviewing meetings, and coaching opportunities.
Schedules don't always permit you to attend a meeting but Gong allows you to review a meeting when you are available.
Schedules don't always permit you to attend a meeting but Gong allows you to review a meeting when you are available.
What do you dislike about the product?
No complaints at this time but i am also a relatively new user
What problems is the product solving and how is that benefiting you?
Team Coaching
Reviewing at more opportune times
Validating conversations and comments
Reviewing at more opportune times
Validating conversations and comments
Closing the circle on sales calls
What do you like best about the product?
I really appreciate the way that Gong breaks the call down in a visual context. The ability to see the actual flow of the conversation broken down by time and participant has been very revealing thus far.
What do you dislike about the product?
So far I don't have any major issues with the interface or functionality.
What problems is the product solving and how is that benefiting you?
We have been trying to indicate patters within the buying cycle for our customer base. So far using the keyword tool has provided valuable insight on a call to close basis.
The ability to share clean version of the call directly with customers has been fantastic as well. We didn't realize how well received the option would be.
The ability to share clean version of the call directly with customers has been fantastic as well. We didn't realize how well received the option would be.
Recommendations to others considering the product:
If you are already using a call tool do yourself a favor and compare that current interface with Gong. I believe you will be pleasantly surprised.
Great for employee development and reviewing calls
What do you like best about the product?
I like that our SDRs can learn from AE's calls. Also, when I have not taken thorough enough notes I can easily go back to my Gong recording and go over what everyone said. It is also great that it connects with SFDC and can breakout specific words.
What do you dislike about the product?
Not much to dislike about the platform. Pretty straightforward.
What problems is the product solving and how is that benefiting you?
Great way for our SDRs to listen in on AE's calls at their time. Also, having management review calls to make sure the entire team is on the same page.
Its been a great experience.
What do you like best about the product?
It allows you to view demos now during the demo.
What do you dislike about the product?
It emails me too often when I dont always need it too.
What problems is the product solving and how is that benefiting you?
Helps you communicate and learn from the people above you. Also helps you track your demos and the outcome.
Gong is made for teams
What do you like best about the product?
I love how Gong is useful in multiple ways. It works as a record of conversations with customers, allows management to coach their employees, and allows employees to learn from their coworkers through listening to different types of calls.
What do you dislike about the product?
Nothing comes to mind that I dislike about Gong, honestly. It's a solid product that will immediately bring value.
What problems is the product solving and how is that benefiting you?
No one is able to listen to their entire team's calls, even if they wanted to. Gong improves conversations teams have with their customers and prospects, and makes the entire team stronger and more collaborative.
Ring That Gong!
What do you like best about the product?
Call sharing it helps improve reps talk track and promotes healthy conversation
What do you dislike about the product?
I love the product not sure there is an aspect i don't like
What problems is the product solving and how is that benefiting you?
building a call library to promote call growth and help reps over come objections
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