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Gong has been a great learning tool!
What do you like best about the product?
I just started out as an Account Executive and being able to hear others demos for training has been intstrumental. Also being able to record my demo and send it to the office for feedback has been super helpful.
What do you dislike about the product?
Sometime it can be hard to remember to log in beforehand and record my call.
What problems is the product solving and how is that benefiting you?
It is solving the problem of how to record demos and what is the best way to train new employees .
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Incredible Product to Better Yourself
What do you like best about the product?
It's insane how much you're able to critique yourself with you listen to your own calls.
What do you dislike about the product?
I can't think of anything I dislike. Incredibly easy to set up, fast, email alerts when your calls are ready to listen to. It's great
What problems is the product solving and how is that benefiting you?
Since I've started using Gong I've gotten rid of using "Filler" words like, Um, Perfect, completely etc. The benefit is I've been able to go back and listen to a call and find something I missed the potential customer hinted towards but I didn't catch the first time. Allowing me to have FAR better follow up after my demo's
Recommendations to others considering the product:
Do it! My follow up has gotten so much better since using Gong and that is the most important part doing Saas Sales. Anyone can do a good demo, but having the right follow up is the key and Gong allows you to do just that, better follow up.
Gong - more engaged conversations!
What do you like best about the product?
Gong has allowed me to better understand what my customer truly needs as I can now devote all my time to listening to a prospect , rather than devoting some of my time to scribbling notes for later use. Now that I can always review calls, I feel much more engaged and more confident in linking their needs with our product's capabilities.
What do you dislike about the product?
I do not like that gong also records every voicemail as it makes searching through past calls more cumbersome. I'm guessing that I can fix this through settings though.
What problems is the product solving and how is that benefiting you?
Gong has lead to more engaging conversations, better demos, and a better awareness of poor habits on the phone.
Recommendations to others considering the product:
Yes, I would highly recommend this service.
Gong is great!
What do you like best about the product?
Seeing the percentages of who talks in a call is really awesome
What do you dislike about the product?
If there was a way to have Gong attached to a calendar, but then automatically not hop on certain calls because of who is scheduled to be on the call, that would be great!
What problems is the product solving and how is that benefiting you?
Really have only seen is as a helpful tool for our entire company.
Useful, practical, and helps you scale
What do you like best about the product?
UI is simple, and the fact that it helps you improve. Very valuable to be able to go back to calls and have a better understanding of prospects' thoughts
What do you dislike about the product?
the transcript while cool in theory, isn't very accurate from what I've seen so far
What problems is the product solving and how is that benefiting you?
help you do better demos with more structure, and also figure out more applicable ways to build value
Recommendations to others considering the product:
One of the first suggestions I had when i joined this new company is to implement gong. I couldn't recommend it highly enough for anyone who is thinking about ways to improve their sales process
Sales user's review
What do you like best about the product?
The ability to easily search and identify key terms or words from the call.
What do you dislike about the product?
I don't have any real complaints. Gong has addressed many of the weaker spots of the tool in the last year that we've been using it.
What problems is the product solving and how is that benefiting you?
There are two sides to the value Gong brings. We have a clear record of the call so that the sales reps can review the key takeaways from the calls and follow up or plan appropriately. We also use it for coaching and training. It helps to know small differences in how questions are answered or pitches are made to help other reps with best practices.
Gong.io Sales Review
What do you like best about the product?
The fact that I can go back and review calls before a subsequent call.
What do you dislike about the product?
It would be helpful if the recorder didn't show in the GTM. Internal calls should have a reminder
What problems is the product solving and how is that benefiting you?
I love the keyword tracking and ability to identify filler words.
Recommendations to others considering the product:
I would make sure to actually use this tool to receive value. My favorite "use case" for this tool is to use for reviewing calls before future calls.
Insights I never knew I needed
What do you like best about the product?
Reviewing calls is so easy with time stamps, breakdown of talk topics, and options to tag managers/coworkers. Not only for my own self development, but for our team to reference great examples of objection handling, pricing discussions, creative dialogue, etc.
What do you dislike about the product?
Honestly no complaints, they have thought of more than I would have thought was possible. I have yet to try to catalog calls by context or theme, but that may be a nice feature if it doesn't already exist.
What problems is the product solving and how is that benefiting you?
Their blog alone has helped me self analyze my own selling style. They do great statistical analysis of calls to find truths that can be realized by any type of sales person / sales organization. I am very self critical in my own strife to improve, and this tool has been paramount in keeping me streamlined in goal setting to run a better sales presentation.
Recommendations to others considering the product:
You don't know what you don't know until you have a way to analyze yourself! This brought forward so many insights I didn't even realize I needed. In retrospect, I can see my growth and development being slowed had I not had access to learnings brought forward by Gong!
Incredible Time Savings & Targeted Coaching
What do you like best about the product?
Ability to listen to calls at faster speeds, ability to flag certain words / phrases, ability to tag other people in the organization for information relevant to their department
What do you dislike about the product?
I have not found anything that I dislike thus far.
What problems is the product solving and how is that benefiting you?
We are working on sales prospecting and using Sandler techniques to close deals.
Gong for Mid Level Business
What do you like best about the product?
Gong is very easy to manage from a Sales Ops perspective.
What do you dislike about the product?
Occasionally have issues with users OutLook calendars being disconnected with no notification to admins or users.
What problems is the product solving and how is that benefiting you?
We purchased gong to help our Sales Managers have a better view of what their reps are saying and how they can help their sales process.
We have heard back from our managers that they feel more connected with their team and we have a better idea of how everyone is selling our product.
We have heard back from our managers that they feel more connected with their team and we have a better idea of how everyone is selling our product.
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