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Incredible on-boarding resource for new employees
What do you like best about the product?
I love the ability to listen to both my calls and other team members' calls.
What do you dislike about the product?
I wish there was a mobile app. Sometimes it's hard to find the calls I'm looking for by pinching and squeezing the actual site on my phone.
What problems is the product solving and how is that benefiting you?
I attribute my ability to ramp quickly to having listened to countless team members' calls - so effective ramping for a new employee is the problem Gong has solved for me.
Recommendations to others considering the product:
Use this is allow new sales reps to listen to calls and ramp more quickly!
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I love gong
What do you like best about the product?
It is easy to request reviews on your calls by a manager. This really helps when you want to work on calls that didn't go so well and the function is really easy to use and see comments made on the call by your manager.
What do you dislike about the product?
The system is sometimes delayed in informing you that a call got recorded. Also sometimes there is too many incessant email notifications that a call was recorded.
What problems is the product solving and how is that benefiting you?
The ability to improve on how I qualify customers.
As a previous user of GoToMeeting's recording....
What do you like best about the product?
I love how i can easily zoom in on a targeted area of my recording, since Gong shows when your prospect is talking vs. you. You also can take away insights from the call like, I need to work on talking less than my prospect or at the end I made a good use of my time talking about the buying process.
What do you dislike about the product?
I honestly dont have much bad to say about this product
What problems is the product solving and how is that benefiting you?
Sales Tool. Helping me review my sales talk track and qualifying opportunities with real buyers.
Good insights
What do you like best about the product?
Highlighting the topics that are being discussed is really helpful to go back and find a specific part of the conversation you need to go back over.
What do you dislike about the product?
The conference line is always a headache to get people to go to.
What problems is the product solving and how is that benefiting you?
Getting feedback on sales calls has been very helpful. Especially being able to tag an area so it makes it easier for making improvements
Recommendations to others considering the product:
There seems to be a lot of features, it would be a good idea to get a full training instead of jumping right in. Especially when figuring out how to connect the audio with the video.
Review for 25
What do you like best about the product?
The ability to track conversation subjects.
What do you dislike about the product?
Difficult to find certain things within the platform.
What problems is the product solving and how is that benefiting you?
Internal processes and training
Gong: The Best Sales Review and Collaboration Tool I've used.
What do you like best about the product?
The ability to search keywords and phrases within calls saves time.
What do you dislike about the product?
There really isn't much to complain about.
What problems is the product solving and how is that benefiting you?
Taking notes on calls can be challenging; especially, with multiple people on the call. This organizes the call, let's me truly concentrate during calls, and then take specific, organized notes after.
Helpful Insights
What do you like best about the product?
I love being able to quickly see the talk time splits, which parts of the recorded call cover certain topics, and easily gather input from my manager.
What do you dislike about the product?
I don't have any major dislikes - I don't view this as a must have but it's a really nice to have.
What problems is the product solving and how is that benefiting you?
If you're a team focused on call coaching then Gong is a really helpful tool. In the right organization it can be valuable.
Recommendations to others considering the product:
Confirm it's integration with your conference call / presentation system. If it's matched up then it's very simple and user friendly. A major plus when rolling out new tech to sales folks.
Gong works, and it works well
What do you like best about the product?
Discreet recording, high quality transcripts and call analysis
What do you dislike about the product?
Nothing I've noticed so far, its been doing its job consistently, and haven't caused any issues. the call analysis and transcripts is great, just be sure to go over it with your own ears as well, specially if a person on the call had trouble speaking.
What problems is the product solving and how is that benefiting you?
We can go about our business confident Gong is running, recording and analyzing for later benefits
Recommendations to others considering the product:
Just do it, It makes it so you can go back to your calls and to others in your company. great feedback and analysis tool
Powerful coaching tool
What do you like best about the product?
The ability to "tag" calls midcall for coaching opportunities or requests.
What do you dislike about the product?
Call logging in Salesforce and integration of metrics w/ Salesforce opportunities and other objects.
What problems is the product solving and how is that benefiting you?
Visibility into sales calls, collaborative coaching environment.
Very efficient for our sales process
What do you like best about the product?
I like the way a call recorded is automatically transcribed from what we say on calls. I think it's very helpful to know when we talk about pricing or what the lead said, it's nice to be able to go back to that.
What do you dislike about the product?
There isn't much that I dislike so far, we just implemented this into our process so I've been learning a little more each day.
What problems is the product solving and how is that benefiting you?
This has been very helpful for coaching and learning from recorded calls. Before we just had a recording that was "old school" and we had to listen through the whole thing to be able to find what I was looking for.
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