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Perfect for feedback!
What do you like best about the product?
I like how I can have certain calls set up to automatically record
What do you dislike about the product?
I have not found any complaints yet. Possibly a better user interface
What problems is the product solving and how is that benefiting you?
We are helping new hires take a look at our calls in order to learn best practices. We also learn from listening to ourselves so we improve every single day
Recommendations to others considering the product:
perfect tool for improvement
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Great tool to record and review calls.
What do you like best about the product?
The ability to easily go back over your calls and demos and have the conversation automatically categorized allows you to focus more on the conversation rather than writing notes on what the prospect is saying.
What do you dislike about the product?
I really enjoyed the preview button where you could listen into other people's calls. Can not find that feature after the UI update.
What problems is the product solving and how is that benefiting you?
Allowing SDRs to review AEs' is great for coaching and getting them prepared for when they make that transition.
In-depth tool that is Integral for anyone spending time on a phone.
What do you like best about the product?
The keyword tracking system that identifies positive and negative attributable words that could have influenced the call. The call time balance system is also great, as it allows me to see how much of the conversation time was spent with me talking versus the client talking.
What do you dislike about the product?
Interface could be more intuitive, but not necessarily a dislike.
What problems is the product solving and how is that benefiting you?
Gong provides me with the ability to not only track and analyze the content of my conversations with my clients, but also whatever may be sharing on screen. This allows me the capability of identifying what my positive and negative speech patterns are, as well as letting me know what the client is putting increased emphasis on. This is done by keyword identification that takes you directly to the point in a call specific statements were made so that you can see why it was important. I work in Customer Success, so the most important thing to me is making sure my clients are heard and taken care of, Gong makes that a lot easier.
Recommendations to others considering the product:
If you work with people at all, this tool is worth at least a trial.
Gong is a game changer is customer interaction
What do you like best about the product?
At first glance I was blown away with Gong's accuracy on conversation content. Breaking down how much time is spent on topics and making it searchable is pretty amazing. Not to mention showing the percentage of each conversation each participant contributes.
What do you dislike about the product?
At the moment the main complaint we get from our team is the process of getting Gong set up on a call and that it causes a slight delay in audio. These may be issues we can resolve with changes on our end, but they need to be looked in to. So far that is the only hurdle we hear from our team about their reluctance to use it.
What problems is the product solving and how is that benefiting you?
Working in Product Management is has been great to review customer calls to see if we are letting the customer talk enough and to review what our conversation was spent talking about.
Recommendations to others considering the product:
Gong can give you visibility into the content of your company's interactions with customers for better training and improvement.
Intuitive, Easy to Use, and Powerful
What do you like best about the product?
Having insight to every data point captured on the call. Whether I'm looking at who was leading the conversation or surfacing a specific section of the conversation, I have it all in front of me with an easy to use interface. It also a great solution for call coaching and having new reps listen in on previous calls.
What do you dislike about the product?
Nothing that immediately pops out. Maybe some personal branding if I'm getting picky.
What problems is the product solving and how is that benefiting you?
Having insight into reps calls and being able to go back to the call to surface any information that one might have missed.
Joe Pawlikowski's review
What do you like best about the product?
The call logs update in real time and they provide clear visibility into my conversation history.
What do you dislike about the product?
I used to like it when I could see how many attendees were involved with the call and the duration of call.
What problems is the product solving and how is that benefiting you?
A record of the call allows me to take more meticulous notes.
Recommendations to others considering the product:
It's great!
Great Tool!
What do you like best about the product?
quality of sound is good. Very efficient. I like the email notifications.
What do you dislike about the product?
Absolutely nothing. Great tool! yes!!!!!!
What problems is the product solving and how is that benefiting you?
Every problems we got!
Recommendations to others considering the product:
Use IT!
Account Development
What do you like best about the product?
Gong is super efficient and has a friendly UI. It's helpful for on-boarding new sales reps and cuts and makes it easy to review a call and fast forward/rewind to the most relevant parts of the call.
What do you dislike about the product?
The transcripts used to be a little unreliable at first, but that has been since fixed.
What problems is the product solving and how is that benefiting you?
Saving time on having Account development reps sitting in on calls to take notes. The Account Execs can just record the calls and quickly refer to the key words/ relevant topics they talked about during the call without having to focus on taking notes.
Gong empowers sales professionals to WIN!
What do you like best about the product?
Gong provides the best way to critically analyze your sales calls, glean insight from your teammates, and deliver thoughtful and impactful feedback when it matters.
What do you dislike about the product?
It would be helpful to have a mobile app for Gong to review calls on the go. The plus side is that you can easily download calls to Google Drive.
What problems is the product solving and how is that benefiting you?
Gong helped me get up to speed faster, close more deals and take advantage of leading reps calls to emulate best practices and ramp faster.
Recommendations to others considering the product:
Best investment in a sales tracking and recording software. Period.
Recommending Gong
What do you like best about the product?
Automatic recording of calls, analysis of content of calls
What do you dislike about the product?
Resolution of video isn't too good- When I am checking videos sometimes I am not able to identify content
What problems is the product solving and how is that benefiting you?
Recording calls with customers. Benefits of automatic recording when I forget to record manually
Recommendations to others considering the product:
It is definitely a useful tool when you need to record calls an d analyze content
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