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Amazing Product
What do you like best about the product?
There are so many helpful and cool features. I can see how often I'm speaking vs the customer, which filler words I am using, which talking points I hit and see a full transcript of my demo. It is SO helpful for improving your demo style.
What do you dislike about the product?
love everything but the transcript could be more accurate
What problems is the product solving and how is that benefiting you?
tracking my demos, having a conversation reference to go back to in case you forget or lose your notes, also allows me to assess and improve my demo style
Recommendations to others considering the product:
I highly reccomend
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Effective insight
What do you like best about the product?
Easy, passive use that allows me and management insight into how I'm performing and where to improve.
What do you dislike about the product?
some calendar quirks but otherwise perfect, no changes.
What problems is the product solving and how is that benefiting you?
Improved call performance and insight -- tracking of repeat issues/problems in customer conversations (broken out into keyword!).
Gong helps new sales people come up to speed more quickly
What do you like best about the product?
I like that I don't have to take perfect notes during meetings while trying to give a demo because I can always go back and listen to the call. It also enables me to share with my boss and gain understanding of things I may not know about (e.g. a technology that is mentioned).
What do you dislike about the product?
I do not always like my calls recorded.
What problems is the product solving and how is that benefiting you?
Helps in training new employees by enabling immediate feedback on how they handle calls. Also, helps disseminate examples of good calls so they can be replicated by the team.
Recommendations to others considering the product:
Try it!
Easy to Use
What do you like best about the product?
The user interface is very intuitive. Had no trouble jumping in and navigating my call the very first time.
What do you dislike about the product?
The platform doesn't seem to understand accents in multinational discussions very well.
What problems is the product solving and how is that benefiting you?
I was able to use the platform to review the content of a call for coaching.
Good service for call recording and coaching
What do you like best about the product?
Transparency into calls across the company. You have the ability to improve your own calls by listening to others, and Gong allows for comments to easily be provided to help others improve. You can also loop in managers for feedback on specific parts of calls.
What do you dislike about the product?
Very sales-driven tool. Not enough customization for other non-sales entities in the company.
What problems is the product solving and how is that benefiting you?
We are solving how to collectively improve our call qualities. Benefits are immediate and actionable call improvements.
Recommendations to others considering the product:
Great for sales teams.
Amazing sales tool!
What do you like best about the product?
The ability to send clients recordings of demonstrations
What do you dislike about the product?
Can send clips of call, have to send full length
What problems is the product solving and how is that benefiting you?
Sales reviews, feedback from colleagues, client sharing
Recommendations to others considering the product:
- Being able to send snippits to clients
- being able to trim recordings for internal use
- being able to trim recordings for internal use
Powerful tool for sales reps and their managers
What do you like best about the product?
The ability to 'zoom in' to the performance of outliers in the team and analyze the reasons for their success / failure is unprecedented. This is the only scalable solution I'm familiar with.
What do you dislike about the product?
My company requires support of 10's of languages which is still a work in process.
What problems is the product solving and how is that benefiting you?
The ability to validate, replicate and share success, but also to identify nuances and create better alignment on the sales floor.
Recommendations to others considering the product:
These guys are so far ahead of the curve - it's amazing.
A great tool to review past calls
What do you like best about the product?
It is great to have the ability to look back on previous calls to ensure that our sales cycle is consistent and hits on all of the prospect's needs. There's nothing worse than not quite remembering a minor detail that you didn't write down but became more important at a later point.
What do you dislike about the product?
When on a Zoom call, the "company recorder" user is not very discrete.
What problems is the product solving and how is that benefiting you?
Consistency throughout sales cycles, better than taking hand written notes, sharing good calls with other team members.
Best video recording intelligence software
What do you like best about the product?
• Effortlessly capture all calls and make them available to the whole team, including screenshare and who is speaking
• Share specific timecodes with people
• Share specific timecodes with people
What do you dislike about the product?
• Could use better mobile experience. Not sure if this already exists: "star" or highlight certain calls and add them to the "listen later" list, which would show up on a mobile app for very easy mobile listening. If you do this, could probably build something simple for Alexa, too.
What problems is the product solving and how is that benefiting you?
• Learn from others
• Get better at demos
• Get and share customer feedback internaly
• Get better at demos
• Get and share customer feedback internaly
Helpful sales training software, worth the subscription
What do you like best about the product?
Gong is great for recording sales calls and demos to review later or provide for training. The integration with google calendar and gotomeeting makes it very easy to add the recording tech to your call.
What do you dislike about the product?
The transcription needs a lot of work and labeling/ sorting calls should be easier. It pulls in the calendar invitation name, but needs more options for call tagging and categorization.
What problems is the product solving and how is that benefiting you?
Very helpful when note-taking isn't enough or when you want to not have to split attention between meeting and notes. Helpful for training of new employees.
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