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Great software
What do you like best about the product?
- Auto records calls
- Easy to share calls
- Easy storage of calls
- Easy to share calls
- Easy storage of calls
What do you dislike about the product?
- Analysis on calls is in its infancy
- Sometimes misses calls if they are without much notice and I forget to record
- Video on looking at calls can be not great quality
- Sometimes misses calls if they are without much notice and I forget to record
- Video on looking at calls can be not great quality
What problems is the product solving and how is that benefiting you?
- What are other successful reps doing that I am not?
- What did other reps say when it comes to xyz?
- How do other reps talk about xyz?
- Does anyone have calls where they do a good job doing xyz?
- Feedback and trainings with managers
- What did other reps say when it comes to xyz?
- How do other reps talk about xyz?
- Does anyone have calls where they do a good job doing xyz?
- Feedback and trainings with managers
Recommendations to others considering the product:
- How much better could your team be if the rep could independently access the information they need to be successful?
- How much better would your managers be if they could walk through a call with a rep for them to get better?
- How much better would your managers be if they could walk through a call with a rep for them to get better?
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Dir. Biz Dev
What do you like best about the product?
It's great for looking back at calls to help improve your skills.
What do you dislike about the product?
Sometimes it doesn't pickup the words correctly, but it's not very often.
What problems is the product solving and how is that benefiting you?
Greatly helps sales reps improve their skills and it's great for training.
Great Service
What do you like best about the product?
I love being able to seek through videos based on transcribed test
What do you dislike about the product?
Nothing. I think the product is well built and satisfies my needs.
What problems is the product solving and how is that benefiting you?
We record videos a lot but aren't able to comb through all the videos properly because we forgot what we said in each video. The transcribed text is amazingly useful.
Gong has really helped with onboarding
What do you like best about the product?
Gong has really helped us onboard and train new Account Executives. It allows them to review demos that have been recorded and helps teach best practices.
What do you dislike about the product?
It's missing a connection to Skype, so we are unable to record all our calls.
What problems is the product solving and how is that benefiting you?
It helps with understanding best practices in our sales cycle. We also gain a lot during our ramping up process, so we can review and give feedback to our AEs.
Good call recording but not very intuitive
What do you like best about the product?
The ability to search for a specific term in all the calls e.g. what are my reps saying about pricing. Are they using the right verbiage or does my PMM need to enable them with more trainings?
What do you dislike about the product?
The transcription is not real-time and takes time to appear. So reps don't use it for any notes taking. The calls are recorded and used by the PMM team but not enough for sales training by the sales team themselves.
What problems is the product solving and how is that benefiting you?
Ensure our platform is being positioned in the right way with our prospects. We've started going deep into the analytics and also each call to provide feedback to the sales team on what they're doing well and what they can improve upon.
Great repository for calls and trainings
What do you like best about the product?
I can see who speaks when during a recorded call
What do you dislike about the product?
unable to make the call presentation/ shared screen larger
What problems is the product solving and how is that benefiting you?
orienting new employees using previous trainings
Business Development Representative
What do you like best about the product?
I like the fact how Gong analysis the call outcome by having keywords on the left margin of the page.
What do you dislike about the product?
As far as I am concerned there is nothing that I dislike at this time.
What problems is the product solving and how is that benefiting you?
I am solving the problems on calls that I set with my clients.
From Good to Great
What do you like best about the product?
Tracking the talk time, knowing how much, when, and what you're talking about is great for reviewing; being able to share with colleagues, and listen to their demos too, you get to learn from everyone around you; if you missed details during the call, you can rewind and listen.
What do you dislike about the product?
The platform is A++, easy to use and navigate
What problems is the product solving and how is that benefiting you?
Making sure talk time is effective, talk tracks are concise, and correct questions being asked
Recommendations to others considering the product:
Be active within the platform; if you are not using it, you are missing out on great information that can help take your selling skills to the next level; with sales over platforms like GoToMeeting, it is difficult to tell what the customer is thinking and how they're responding; Gong allows you to learn and practice techniques to get the prospect to open up
Gong is not great at transcriptions
What do you like best about the product?
I like Gong's ability to let me go back and listen to calls to catch important information that I did not pick up the first time.
What do you dislike about the product?
The transcription feature constantly gets it wrong.
What problems is the product solving and how is that benefiting you?
Haven't solved any business problems yet.
Great tool for efficiency and training!
What do you like best about the product?
Records and transcribes all your meetings. Helps you improve as a salesperson allowing you to hear other reps calls. Recordings emailed directly in your inbox
What do you dislike about the product?
None I can think of right now. I enjoy using it.
What problems is the product solving and how is that benefiting you?
Training and ramping up a new hire. You can access the tool and self train anytime
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