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Great for reviewing performance
What do you like best about the product?
The intelligence of the platform. I'm able to search with key terms, and highlight specific areas of the conversation.
What do you dislike about the product?
Not much to dislike, the user interface and design could be improved upon.
What problems is the product solving and how is that benefiting you?
The primary value that Gong delivers is the ability to revisit my conversations and dissect them to improve myself.
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Love Gong
What do you like best about the product?
Recently joined my current organization and Gong has been fundamental part of my training. The ability to listen to my colleagues old calls, trainings, and to search, sort by speaker is great
What do you dislike about the product?
Love like to be able to get a closer look at the presentation (even with the big screen is kind of blurry), and also be able to download the powerpoint when available.
What problems is the product solving and how is that benefiting you?
Training, information sharing with clients, time of doing multiple demos to various teams
Crucial for any sales team
What do you like best about the product?
Great for onboarding and training new reps. Instead of having the additional hassle of adding them to calls, new reps can listen to recorded calls at any time. Gong also provides a great way to review any key points from a conversation after the fact.
What do you dislike about the product?
Not much to dislike, I haven't had any complaints.
What problems is the product solving and how is that benefiting you?
Training new sales reps and improving performance through reviewing and analyzing recorded calls.
Very useful tool for sales management
What do you like best about the product?
I like the ability to monitor the customer engagement on the call, and jump to various portions of the conversation
What do you dislike about the product?
I'd like to have more control over the AI - I find it often tracks elements I wish it could exclude
What problems is the product solving and how is that benefiting you?
Gong has been an exceptional tool for coaching and feedback. Additionally, reps have benefited greatly from being able to listen to examples from their peers.
A great sales tool
What do you like best about the product?
I'm often skeptical of sales improvement tools. I've looked at so many products that simply don't make much different. Gong is a rare exception. It's is great for not only reviewing and coaching, but it's terrific for training and on-boarding new sales people.
What do you dislike about the product?
The only downside, is you need to be at a computer to review the calls but I understand they have a mobile app in the works.
What problems is the product solving and how is that benefiting you?
Allows the team to learn from others, improves manager's ability to coach sales people and is helpful for on-boarding new sales people.
Just When You Thought Your Calls Couldn't Get Any Better...
What do you like best about the product?
.............................................................................
What do you dislike about the product?
When thinking about a specific attribute nothing comes to mind.
What problems is the product solving and how is that benefiting you?
I can refer back to moments in a call that I would have otherwise missed. Helps me be present and in the moment as opposed to focused on note-taking.
Incredibly convenient
What do you like best about the product?
I love the sync with SalesForce! New Hires can get up to speed very quickly. Customer Success can listen to all the conversations about why they wanted to buy and what is important. And I can listen to them afterwards to not only improve my pitch but to refresh my memory on the deal before following up.
What do you dislike about the product?
Overall the software seems to have a lot of glitches that require our Sales Ops attention. Sometimes I don't want there to be a link in the calendar event, because I just want it to be a call, but if there is no link, it won't record.
What problems is the product solving and how is that benefiting you?
Shortening ramp period. Increasing sales efficiency. Improving customer on-boarding experience.
How you talk is how you sell!
What do you like best about the product?
The stats. When you have enough data on the length of monologue and the mapping of your closed/won deals to the recordings - you have a treasure trove of data to look into and make impactful changes in your org.
I am lately liking the blog posts that Gong shares which allows me to guide my team better when I know industry standards.
I am lately liking the blog posts that Gong shares which allows me to guide my team better when I know industry standards.
What do you dislike about the product?
Some basic features are missing:
1. Cannot export data at the level I am interested in. A lot of user level granular data at the moment can only be shared by my CSM.
2. Cannot rename a recorded call. I think that is pretty basic a need. Ryan from Gong tells me this feature will be available in a week. Hoping it does.
1. Cannot export data at the level I am interested in. A lot of user level granular data at the moment can only be shared by my CSM.
2. Cannot rename a recorded call. I think that is pretty basic a need. Ryan from Gong tells me this feature will be available in a week. Hoping it does.
What problems is the product solving and how is that benefiting you?
Peer coaching. Plus most importantly my users can see for themselves what is that the best performing rep is doing while engaging the customer and relatively grade themselves for real. I myself hop on to a lot of calls to help understand the kind of customer requirements we come across as one of the top players in the CPaaS space and gauge the general sentiment about Plivo as a provider.
Lately some of my other teams are interested in some particular 'word utterances' and Gong makes it rather easy to track those and push them as a mail notification.
Lately some of my other teams are interested in some particular 'word utterances' and Gong makes it rather easy to track those and push them as a mail notification.
Recommendations to others considering the product:
If you are in the Growth phase, now is the best time to invest when you have lot of data incoming. More data = more insights. So the sooner the better. Gong analyzed over a million sales calls and they sure have a better chance of looking at patterns and providing some great insights.
Account Executive
What do you like best about the product?
I love how Gong transcribes's my calls, I can easily jump to the important parts of the calls I want to review.I also love the ability to listen to my colleague's calls, I listen to top performers calls, so I can mimic best practices. Submitting calls to my manager for feedback at this time
What do you dislike about the product?
I do not have too many things I dislike about gong
What problems is the product solving and how is that benefiting you?
I use Gong to improve my sales acumen and identify areas I need to improve. Transcribing calls makes this way easier. I also love Gong's blog posts and data on sales calls, making data-driven decisions, so much easier
Best sales tool I have ever used
What do you like best about the product?
I am a terrible note taker on calls as it detracts from my ability to be fully engaged with the dialogue. The recording and analytics provided by Gong solve for this completely and allow me to be better prepared for future calls. I love it.
What do you dislike about the product?
It's hard to find something I don't like about Gong.
What problems is the product solving and how is that benefiting you?
Sales training! There is no better or more efficient way to improve than listening to yourself and your peers.
Recommendations to others considering the product:
Use it, its great!
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