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Nice features. Great for review and replay.
What do you like best about the product?
You can listen to individual speakers, making replay/review quick and painless.
What do you dislike about the product?
Not much so far in my experience of using it.
What problems is the product solving and how is that benefiting you?
Primarily customer research sessions.
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Gong is extremely valuable
What do you like best about the product?
Love the ability to toggle playback speed and insightful UX.
What do you dislike about the product?
The call search function triess to be intuitive by offering options that are often unrelated.
What problems is the product solving and how is that benefiting you?
Being in sales, the analysis of my calls for improvement has been a big part of my strategy for success. Gong makes it easy to find specific areas that I'm focused on improving.
Account Executive
What do you like best about the product?
The ability to transcribe my entire conversation and Gong pulling out key components of the conversation so it's not simply just the recording.
What do you dislike about the product?
Nothing to note. I've liked everything I have used it for
What problems is the product solving and how is that benefiting you?
Coaching, effectiveness of future meetings, and analytics.
Gong review
What do you like best about the product?
It's like watching game film! I love to hear where I can improve and really like the % breakdown on how much each participant is speaking.
What do you dislike about the product?
There's always trepidation when you record yourself, but it's super productive and a great trade off for the unvarnished truth...the tape doesn't lie. The announcement at the beginning could be better timed, participants can't hear you and get confused.
What problems is the product solving and how is that benefiting you?
Really it's all about improving my pitch and listening for reaction from clients
Recommendations to others considering the product:
get it! It's a great resource!
Gong Review
What do you like best about the product?
The ability to add notes and comments to certain points in calls.
What do you dislike about the product?
I wish Gong had the ability to work on recurring calls. I am usually rushing from one call to the next and dont have time to add Gong.
What problems is the product solving and how is that benefiting you?
We use it for training
Dope
What do you like best about the product?
Listening to my calls in the easiest way possible
What do you dislike about the product?
It takes like 15 minutes to be able to access calls :(
What problems is the product solving and how is that benefiting you?
Easier for my sales manager to listen and coach me
Targeted Feedback and Training
What do you like best about the product?
The ability to tag moments in the call for targeted training and feedback. Additionally, just being able to see the ratio of our rep talking, as opposed to the prospect.
What do you dislike about the product?
The recorder sometimes goes haywire and beeps randomly during the call.
What problems is the product solving and how is that benefiting you?
We're able to hold people accountable and streamline our pitch.
Recommendations to others considering the product:
Use it!!! Don't just tell people you've implemented it. Make is a regular part of the feedback process.
Helping to uncover my blind spots
What do you like best about the product?
I love that I am able to revisit the things I did well and the things I can improve on, as well as the ability to request valuable feedback from my manager and peers.
What do you dislike about the product?
The hardest thing to get over is listening to my own voice.
What problems is the product solving and how is that benefiting you?
Sales performance increase and the ability to have coaching to bring continual improvement!
Review of Gong
What do you like best about the product?
I have been using gong and I have been very impressed with its features and I love the recording aspects of a call to relisten to and playback later.
What do you dislike about the product?
So far I like everything about gong. I like the auto emails too alerting when I have a call to review etc.
What problems is the product solving and how is that benefiting you?
Analyzing my customer calls and helping to provide the best services when pitching our services to solve their business problems.
Great sales training and coaching tool
What do you like best about the product?
Gong allows us to onboard new reps faster by giving them multiple "best practice" calls to listen to. Its a terrific supplement to sitting in on actual calls/meetings. We also love the ability to send/request notes from colleagues on specific parts of a call, i.e. discovery or pricing discussion.
What do you dislike about the product?
So far my only complaint is that the user management process is a little clunky but this is a minor quibble.
What problems is the product solving and how is that benefiting you?
More efficient and effective onboarding of new sales reps. Very efficient way to coach on specific elements of a sales call and reinforce training and methodology.
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