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The sales accelerator tool
What do you like best about the product?
Call reviews
Phrase tags
Sharing
Sales coaching
Phrase tags
Sharing
Sales coaching
What do you dislike about the product?
Nothing awesome tool and it’s going the right direction.
What problems is the product solving and how is that benefiting you?
Being able to review notes from complex discussions with customers and prospects.
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Gong use in the sales world
What do you like best about the product?
Gong has been an invaluable tool to our sales team. The fact that we can join team members live calls and listen in to calls that took place during any given day is huge. Our call quality has improved as we no longer take notes during calls, we hop on gong afterwards and take all the notes we need from the recording.
What do you dislike about the product?
I have been completely satisfied with Gong. The only minor issue is that the "voice to text" recorder is terribly inaccurate. I dont think this is an issue on gong's end, I think the technology itself just isnt there yet.
What problems is the product solving and how is that benefiting you?
Our sales team has been able to listen to others calls for learning purposes, for evaluation purposes, to catch up on accounts or missed calls, and to verify call details. The improvement across our sales floor has been undeniable.
Recommendations to others considering the product:
Give it a shot. Nothing to lose, support and sales team at gong are very helpful and will go above and beyond to give you the best experience possible
Awesome tool to maximize productivity
What do you like best about the product?
Gong is great because it can centralize calls from any Webex account within my company, but mostly because calls are searchable and readable.
What do you dislike about the product?
The fact that it don't enables me to select previously the calls I want to make available in Gong (mostly because there are some calls with sensitive information I don't want to make company-wide available).
What problems is the product solving and how is that benefiting you?
Enable the access of company-wide calls with customers, being able to search them according to the terms of my interest. It really helps to leverage internal knowledge.
Gong is the best!
What do you like best about the product?
Ability to revisit the call at later time and also drop in anonymously to live/ongoing calls.
What do you dislike about the product?
Early versions had instability issues and would not always record. This issue seems to be resolved.
What problems is the product solving and how is that benefiting you?
I enjoy using Gong at the business level because it allows me to thoroughly analyze and break down the call to ensure I did everything I could to make my customer successful.
Recommendations to others considering the product:
GET IT!
Awesome platform for Customer Success
What do you like best about the product?
I love that we have the ability to view calls anonymously live to and comment on them/ see those comments later on with time-stamps. Viewing related opportunities is also super-helpful. NLP-topics through the call are a huge plus as well because I, as a manager, can easily search through any given conversation to see if we've effectively up-sold or offered proper solutions.
What do you dislike about the product?
One thing I'd love to see on the road-map is support to edit fields from the SF Event Page layout directly in Gong. Not at all a showstopper, but a "nice-to-have".
What problems is the product solving and how is that benefiting you?
Support-Case review, improving sales-pitch, balance of conversation topics, balance of customer/ employee talking, demo & training click-path.
Customer Success Manager
What do you like best about the product?
How easy it is to share calls for feedback. The call tracking and sync with GoToMeeting is the best I've seen.
What do you dislike about the product?
Nothing. This is one of my favorite tools we interact with hands down.
What problems is the product solving and how is that benefiting you?
Sales coaching and being able to listen to calls of more senior reps for personal growth.
Recommendations to others considering the product:
Make the switch!
Gong drives insights for sales calls
What do you like best about the product?
I love how Gong allows me to revisit sales calls. When you are able to review what was said and see how you connected with consumer, value is definitely created. By being able to see what was discussed, Gong users are also able to hone in on those areas that provide the most value to their customers.
What do you dislike about the product?
The biggest challenge I have is getting the most value from the transcription service. As that improves, Gong will really be able to hit it out of the park.
What problems is the product solving and how is that benefiting you?
Gong gives sales professionals the opportunity to review 'game film' and improve their future performance by tracking and managing call information. When in sales, you should use every opportunity to learn and improve and thereby increase company revenues. The key to using Gong is just that, use it to record calls and then follow up after the fact.
Recommendations to others considering the product:
Make sure you take the time to learn the functionality and explore the myriad of benefits that Gong provides.
My company uses Gong to record demos of our software, and I listen to the recorded calls to learn
What do you like best about the product?
I like that you can record them, play them back, & I think it's cool that you can visually see what subjects are talked about
What do you dislike about the product?
I can't think of anything! Perhaps making the chat more visually accessible?
What problems is the product solving and how is that benefiting you?
Giving new SDRs the opportunity to listen in on calls on their own time. We've gotten more experience out of it.
Gong is much more than a recording platform
What do you like best about the product?
With Gong you can tag specific pieces of a recorded meeting/call and flag with questions/comments to be viewed internally within your organization. It's super helpful if you're a sales rep and want to know the best way to handle a specific question or concept that came up during the call.
What do you dislike about the product?
No dislikes for Gong. I haven't used all the features but so far everything is great.
What problems is the product solving and how is that benefiting you?
Recording sales calls and meetings, both for internal review and often to share with my prospects.
Recommendations to others considering the product:
So many automated features like key words so most of the work is done by the time the review hits your inbox
Great Sales Development Tool
What do you like best about the product?
I like the ability to completely review my sales calls and understand how to improve each time.
What do you dislike about the product?
There is nothing i dislike. The only thing that I have come into problems with is when audio is not recording on my calls.
What problems is the product solving and how is that benefiting you?
I realize how I use some words too much in my speech. I can reflect on ways to improve each time.
Recommendations to others considering the product:
very intuitive and easy to use.
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