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Great for any team!
What do you like best about the product?
Gong is an excellent tool for any team that wants more insight into how their conversations with customers are going. The analytics they provide to break down the calls has been excellent and has helped me tweak my approach.
What do you dislike about the product?
The recording for GoToMeeting doesn't always show up, but any time it doesn't appear, the support team is very quick to address the issue.
What problems is the product solving and how is that benefiting you?
Gong has helped me realize how much I talk. After reviewing the calls through Gong, I see where I could have answered a question more succinctly or asked a more open ended question to get my customers to open up a bit more.
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Gong makes life easier
What do you like best about the product?
This is great tool for both reviewing meetings, and coaching opportunities.
Schedules don't always permit you to attend a meeting but Gong allows you to review a meeting when you are available.
Schedules don't always permit you to attend a meeting but Gong allows you to review a meeting when you are available.
What do you dislike about the product?
No complaints at this time but i am also a relatively new user
What problems is the product solving and how is that benefiting you?
Team Coaching
Reviewing at more opportune times
Validating conversations and comments
Reviewing at more opportune times
Validating conversations and comments
Closing the circle on sales calls
What do you like best about the product?
I really appreciate the way that Gong breaks the call down in a visual context. The ability to see the actual flow of the conversation broken down by time and participant has been very revealing thus far.
What do you dislike about the product?
So far I don't have any major issues with the interface or functionality.
What problems is the product solving and how is that benefiting you?
We have been trying to indicate patters within the buying cycle for our customer base. So far using the keyword tool has provided valuable insight on a call to close basis.
The ability to share clean version of the call directly with customers has been fantastic as well. We didn't realize how well received the option would be.
The ability to share clean version of the call directly with customers has been fantastic as well. We didn't realize how well received the option would be.
Recommendations to others considering the product:
If you are already using a call tool do yourself a favor and compare that current interface with Gong. I believe you will be pleasantly surprised.
Great for employee development and reviewing calls
What do you like best about the product?
I like that our SDRs can learn from AE's calls. Also, when I have not taken thorough enough notes I can easily go back to my Gong recording and go over what everyone said. It is also great that it connects with SFDC and can breakout specific words.
What do you dislike about the product?
Not much to dislike about the platform. Pretty straightforward.
What problems is the product solving and how is that benefiting you?
Great way for our SDRs to listen in on AE's calls at their time. Also, having management review calls to make sure the entire team is on the same page.
Its been a great experience.
What do you like best about the product?
It allows you to view demos now during the demo.
What do you dislike about the product?
It emails me too often when I dont always need it too.
What problems is the product solving and how is that benefiting you?
Helps you communicate and learn from the people above you. Also helps you track your demos and the outcome.
Gong is made for teams
What do you like best about the product?
I love how Gong is useful in multiple ways. It works as a record of conversations with customers, allows management to coach their employees, and allows employees to learn from their coworkers through listening to different types of calls.
What do you dislike about the product?
Nothing comes to mind that I dislike about Gong, honestly. It's a solid product that will immediately bring value.
What problems is the product solving and how is that benefiting you?
No one is able to listen to their entire team's calls, even if they wanted to. Gong improves conversations teams have with their customers and prospects, and makes the entire team stronger and more collaborative.
Ring That Gong!
What do you like best about the product?
Call sharing it helps improve reps talk track and promotes healthy conversation
What do you dislike about the product?
I love the product not sure there is an aspect i don't like
What problems is the product solving and how is that benefiting you?
building a call library to promote call growth and help reps over come objections
It just works!
What do you like best about the product?
Gong's been very helpful when it comes to reviewing sales calls and keeping track of our activity.
What do you dislike about the product?
I really can't think of anything, it works exactly how we want it to.
What problems is the product solving and how is that benefiting you?
We use Gong to review calls and verify information about accounts, which we then will relay in salesforce. This takes all ambiguity out of that process.
Recommendations to others considering the product:
Great product
Gong makes me a better Sales Executive!!
What do you like best about the product?
It's super easy to use, helps improve and do my job better
What do you dislike about the product?
I love everything about Gong. I haven't experience something I don't like
What problems is the product solving and how is that benefiting you?
It help me go back to my calls and get feedback from my manager/peers on how I can become a better sales executive. Helps me learn from the best in my org.
Recommendations to others considering the product:
Amazing tool!!
Account Executive
What do you like best about the product?
Discreet recording and analytics tracking
What do you dislike about the product?
During some calls the bot doesn't log in. Hasn't been an issue most recently
What problems is the product solving and how is that benefiting you?
Great tool for self reflection and being able to revisit discovery calls that happened weeks in the past
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