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Polish up your skills or catch things you missed
What do you like best about the product?
Even for someone that's been in sales as long as I have its nice to go back and here areas you missed or pain points that aren't so direct. It helps you hear bad habits and refine your skills. Don't we all wish we had the ability to go back and analyze our calls but when its too late?
What do you dislike about the product?
Not much I dislike about gong. I'd suggest gong to anyone from new salespeople to the most veteran.
What problems is the product solving and how is that benefiting you?
Hearing all the things I need to to make the sale and meet the clients needs
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sales development
What do you like best about the product?
Love that I can review demos and find errors
What do you dislike about the product?
Sometimes lags and doesn’t upload in time
What problems is the product solving and how is that benefiting you?
Ability to do better demos after listening
Very useful tool, but video quality has gone downhill
What do you like best about the product?
It's an incredibly useful tool to review meetings with clients, then share them with their teams. The ability to search by word or phrase is also brilliant.
What do you dislike about the product?
The absolute dumbest feature is when you send a video to a customer from within Gong, the email shares the Sales Stage of the prospect that Gong pulled from Salesforce. That's absurd.
Also, the video quality seems to have gone downhill. It used to be great, then last week I got feedback from a prospect that it was very poor, so I checked out a colleague's video and his was very poor too. Audio quality is fine though.
Also, the video quality seems to have gone downhill. It used to be great, then last week I got feedback from a prospect that it was very poor, so I checked out a colleague's video and his was very poor too. Audio quality is fine though.
What problems is the product solving and how is that benefiting you?
Good way to review meetings to prep for the next one, or if I'm taking over an account from a colleague. Also very useful to share with prospects to help their team evaluate the software I'm selling
Stay on the same page with Gong
What do you like best about the product?
Gong's software automatically records our calls - internally and externally. We rely on external call recordings to refresh our own memories after calls, review calls from others, and to share information directly from the source. While I like that this recording happens automatically, but my favorite feature is the collaborative aspect: @ mention a coworker in the recording notes and they are notified and sent to the exact timestamp you've picked.
What do you dislike about the product?
The voice transcription could use improvement - there are rarely transcripts that can be used as a call outline.
What problems is the product solving and how is that benefiting you?
We are solving the ability to track and record calls for QA and sales team training improvements. It is nice to have a recording of the call, view the % of the conversation that each caller spoke, and the high-level themes that were discussed in the call - even highlighting where subjects were mentioned in the call.
Recommendations to others considering the product:
F
Powerful coaching software
What do you like best about the product?
Gong has been a great coaching tool for me. It's allows me to give feedback more often and much more consistently. Love 2x speed listening, isolating individual voice, listening for competitors, and how reps talk price.
Biggest benefits:
- On-boarding speed
- Call coaching, feedback
- Cross dept collaboration
- Creating a "Call of Fame" library - for the best calls
Biggest benefits:
- On-boarding speed
- Call coaching, feedback
- Cross dept collaboration
- Creating a "Call of Fame" library - for the best calls
What do you dislike about the product?
I'm pleased with the product and vision of the company. Would like the ability to make comments private or just to 1 individual instead of seen by the entire team.
What problems is the product solving and how is that benefiting you?
- More consistent call feedback
- On-boarding
- Cross dept collaboration
- Competitive analysis
- Pricing coaching
- On-boarding
- Cross dept collaboration
- Competitive analysis
- Pricing coaching
SAAS Demo Recording tool review
What do you like best about the product?
Ease of use, training uses, call tagging, AI analysis of calls to show time each party speaks
What do you dislike about the product?
There really isn't much to not like. I would say the only thing it doesn't do is coach us, but they even give valuable insights in their feedback emails as they learn industry trends of all the calls they analyze to see what's working and driving results for other businesses.
What problems is the product solving and how is that benefiting you?
Allows our team to engage in sales & support training in an effective & efficient manner with powerful search & organization tools like tagging, folders, and search for call in which certain words and phrases are mentioned. Also allows us to track how often certain words come up (ie competitors, and buying or brush off signals).Better training has been implemented due to this. It also forces our reps to stay competitive since calls are often analyzed during group sales trainings.
Outstanding Sales Tool
What do you like best about the product?
Not only can I listen to my own sales calls and key into something my prospect said that I would have missed otherwise, but I can listen to my colleagues variety of styles as well.
What do you dislike about the product?
Sometimes it mislabels a call or searching through the interface can be difficult. But that is a minor issue, the real thing I would ask for is a mobile app so that I can listen on the go. To be able to download a call prior to my commute or a trip to visit clients would be ideal. I may use it twice as often if that were the case
What problems is the product solving and how is that benefiting you?
The problem of less than ideal sales totals. The benefits have been: improving as a sales professional, getting feedback from teammates, more thorough notes for future calls and follow ups, quick reference for cold calls, preparation for competitive promotions.
I used Gong more than any other RDR (BDR,SDR,ect) on my team and got promoted faster than anyone else. Often its looked at as a tool for quota bearing reps but as a tool for a RDR its invaluable. And when you can have the voice of your organization better equipped to sell to your customer then the entire organization benefits.
I used Gong more than any other RDR (BDR,SDR,ect) on my team and got promoted faster than anyone else. Often its looked at as a tool for quota bearing reps but as a tool for a RDR its invaluable. And when you can have the voice of your organization better equipped to sell to your customer then the entire organization benefits.
Gong Review
What do you like best about the product?
I love the way you can see where all of the questions are asked and what filler words you used.
What do you dislike about the product?
It was really frustrating to be able to get Gong to work. For some reason I was granted access but not set up to record. It took me awhile to figure that out.
What problems is the product solving and how is that benefiting you?
I am able to analyze my data and the team's calls again. Additionally it is great the way you can see trends in calls that go well and calls that don't.
Gong has been incredibly helpful to me as an individual, to our company, and to each of our teams.
What do you like best about the product?
I love the functionality of Gong to track the number of times that I say a word or a phrase. This gives me visibility to become a better salesman and a better employee for the company. I also love the ability to put in notes and send those notes to someone to review the call at the exact position that I was at previously.
What do you dislike about the product?
I don't think there is anything that I dislike at the moment. I haven't seen any other system that can do what Gong can do so it's hard to compare it to others at this time.
What problems is the product solving and how is that benefiting you?
There are multiple business problems that I'm able to solve with Gong. I find myself becoming better at each one of my calls. I find that every time I listen to a call in Gong, I can save it in a folder, send it to a colleague, and make notes for myself. These have all made me better able to review my calls and make my sales strategy much better. One thing I've been using it for lately is for training. I'm able to show others within my team the best calls and the worst calls while using the tools in Gong to highlight those and support our discussions.
Recommendations to others considering the product:
I would highly suggest using Gong because you could go out and pay thousands of dollars for a training/coaching session with someone like Grant Cardone or other gurus or you can use Gong.
Gong makes our team Omnipresent!
What do you like best about the product?
It allows everyone to be present on sales calls and hear the feedback first hand. You can listen on our own time, so scheduling has become much easier. We now have much more knowledgeable staff that understands our customers' needs.
What do you dislike about the product?
It is a bit hard to not record. You need to remember to not record HR type conversations or 1:1s etc. It is not any reason not to use it, it just is an extra step for those other calls.
What problems is the product solving and how is that benefiting you?
We are doing better education and have reduced our sales training time by over 50%. This came because in the first week, the new folks can hear 20+ calls that are curated for them. That is a major benefit as we are fast growing.
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