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Super simple to get Gong going
What do you like best about the product?
I have been very impressed with how simple it was to get started with Gong. The Speech to Text is accurate. This can make note taking after a call significantly easier.
What do you dislike about the product?
Not directly a Gong issue but there is no integration to Salesforce Professional edition.
What problems is the product solving and how is that benefiting you?
The Speech to Text is accurate. This can make note taking after a call significantly easier. It can be hard to keep track of what goes on in calls. Gong makes it easy to find the exact spot in calls where certain topics were discussed. This makes it fast to find key points and then use it in your discovery and consulting with customers. You can then easily use their own words to then present a solution for the customer that will connect with them.
Recommendations to others considering the product:
If you are looking for a coaching tool for sales calls Gong is a great option. The bigger time sink will be going through and reviewing the constant flow of new calls if you don't have a bit of a plan on how you are going to handle the call recordings it can get overwhelming.
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Easy to listen to old calls!
What do you like best about the product?
Bars that tell you where in a call to refer to
What do you dislike about the product?
Sometimes it's confusing if Gong is integrated with other applications, not consistent when I receive an email with teh recording of if I'm joining a call that's not recorded, I don't always know in advance that I won't be able to refer back to it. Neither of these issues really take away from the product, would just be nice to have.
What problems is the product solving and how is that benefiting you?
I can go back to old calls and review conversations from other points in the sales process or customer life cycle instead of having to bug clients for info we already have
Really helpful for more than just sales
What do you like best about the product?
I love that I have access to real conversations, not just summarized notes from my team. I love the easy search function which allows us to glean insights from prospects and customers and easily share those exact comments, verbatim to our product team. The tagging and searching is really what makes this an extremely valuable tool for us.
What do you dislike about the product?
It can be time consuming to pour through and listen to so many calls. I wish there was an auto summary function or a red flag AI that could save me some of the effort.
What problems is the product solving and how is that benefiting you?
My sales team us using it for deep sales coaching, where as as the VP of CS for my company, I use it to coach my CSMs on how to run better QBRs, expansion and up-sell opportunity and rapport building. It's also extremely useful for having Product hear the same exact conversations that our sales reps are having vs just hearing the summarized version from the AE, which is usually tainted by their own agenda.
Extremely valuable little tool!
What do you like best about the product?
It is incredibly beneficial to have a recording and break-down of all of our calls.
It has made reviewing calls and improving talk tracks a breeze!
It has made reviewing calls and improving talk tracks a breeze!
What do you dislike about the product?
I know I am supposed to put in 40 characters, but there isn't anything I have to complain about or dislike.
What problems is the product solving and how is that benefiting you?
We have primarily used Gong to record our sales calls to break them down.
It has also been very useful in reviewing recorded meetings.
It has also been very useful in reviewing recorded meetings.
Gong for Sales
What do you like best about the product?
I love how Gong creates a centralized database for all of my calls (and my colleagues) to review in the future. It helps me keep details in line, and also grow my product knowledge/ techniques by reviewing my colleagues calls.
What do you dislike about the product?
The word tracking functionality could be improved- sometimes I cannot find the relevant point in a conversation based on key words I search.
What problems is the product solving and how is that benefiting you?
As an Enterprise Account Executive, each day is jam packed with calls, prospecting, negotiation, and continuing my product knowledge. Sometimes I don't have time to log my notes immediately following a demo, and details are forgotten by the end of the day. Gong allows me to easily sort through my conversations, retake notes, and listen to previous calls with accounts from months ago. It keeps me knowledgeable where I left off, so I don't miss any important details that will help me close a deal.
Recommendations to others considering the product:
I recommend using Gong, if your company has a culture of sharing knowledge internally. It is extremely useful to provide feedback to your team on calls, and share recordings for learning purposes to teammates.
Gong Keeping Track
What do you like best about the product?
I really appreciate the detail to analyze each individual's vocal contribution and the trends that come along with that data. Trying to avoid fillers is much easier when they can be identified!
What do you dislike about the product?
I do think it is a bit difficult to share externally to individuals who are not a part of our internal organization. There doesn't seem to be a way to add an email that isn't recognized other than to open up the sharing to everyone. Maybe I'm missing a feature?
What problems is the product solving and how is that benefiting you?
We are improving our customer touches with Gong and able to ramp up new team members by sharing previous engagements. This is a very valuable feature!
Very useful
What do you like best about the product?
The ability to go back and review your own calls is beyond helpful with selling, more particular, negotiating. On top of that it is vital for training.
What do you dislike about the product?
Nothing as of right now. It's very useful.
What problems is the product solving and how is that benefiting you?
Helps to streamline the sales talk track, go back on conversation to ensure proper delivery and training.
Great for call shadowing and coaching
What do you like best about the product?
The ease of use and flexability to listen in on team member's client calls.
What do you dislike about the product?
I really haven't had any bad experiences yet. It is easy to use and convenient.
What problems is the product solving and how is that benefiting you?
Gong allows me to monitor how members of my team are communicating value to clients during my own time rather than having to be available for the call.
Recommendations to others considering the product:
I've heard that this is used for sales a lot but there is a lot of value from the client services / account management side of things!
The most important tool I use outside of Email and CRM
What do you like best about the product?
Simple interface, easy to search, provides call transcript for easy copy/paste to CRM tool. I'm more prepared for closing calls due to Gong.
What do you dislike about the product?
sometimes the call won't pick up all the individual callers, does not happen often, but does sometimes.
What problems is the product solving and how is that benefiting you?
I am able to prepare for closing calls and other late stage calls better than ever before. I easily navigate through past calls, prepare for my calls, and display a detailed understanding of my clients key challenges. Gong helps me earn instant credibility.
Easy to use and super helpful
What do you like best about the product?
I love easy integration with zoom and clear interface. what's more, I love the option of adding comments and topics recognition. I also like the statistics and the option to share a call
What do you dislike about the product?
No idea. Never talked to their support so I can't assess it
What problems is the product solving and how is that benefiting you?
it's great we can always record a call, come back to it and send to a customer who has some doubts. what's more, it's an amazing tool to share feedback to your team members
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