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Amazing Product!
What do you like best about the product?
The ability to have key word searches in the call and jump back and forth to the most relevant parts of a call I am looking for.
What do you dislike about the product?
Nothing really. Just if the transcript could potentially be much faster.
What problems is the product solving and how is that benefiting you?
Ability to watch game tapes of our team, figure out where we struggle the most, and fix them.
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Great all the features i want are on there
What do you like best about the product?
being able to listen without the host knowing
What do you dislike about the product?
the organization could be stronger, as in the ability to find certain call types easier
What problems is the product solving and how is that benefiting you?
reviewing our sales process and coaching with our team
Significantly helps train and get new sales reps up to speed!
What do you like best about the product?
I love how I can send new hires on gong to listen to calls in their first few weeks. This helps them get up to speed 5x faster than other training methods. I have a big team so I love jumping into Gong weekly to listen to discovery calls to see how we're handling questions (pricing, objections, use cases etc.). It allows me to focus on specific areas for training.
What do you dislike about the product?
I would like the questions feature to be more accurate.
What problems is the product solving and how is that benefiting you?
Training, training, training!
Decision ready metrics
What do you like best about the product?
Crisp user friendly navigation with insights into both training and customer feedback and questions.
What do you dislike about the product?
Still pretty new to using Gong but no negative feedback thus far
What problems is the product solving and how is that benefiting you?
Improvements on customer calls
Gong is awesome - helps me manage my deals and next steps
What do you like best about the product?
I like the ability to search by keyword and what was said on the call. I often set next steps or say "i'll send you XYZ"... then I forget exactly what our timing our next steps were.
I often reference Gong recordings to make sure I didn't miss something important when I'm following up on a deal. As a salesperson, this makes it easy for me to remind a prospect of what they said on our previous call, related to their goals/challenges etc.
I often reference Gong recordings to make sure I didn't miss something important when I'm following up on a deal. As a salesperson, this makes it easy for me to remind a prospect of what they said on our previous call, related to their goals/challenges etc.
What do you dislike about the product?
It takes a little bit of time to join a last minute call and can miss the first minute our so.
What problems is the product solving and how is that benefiting you?
Managing next steps on all ongoing sales conversations
Better organization, I have my shi* together and don't "forget" anything that was said on a call.
Improved my ability to cut out filler phrases, generally improved my calls by looking at how much I talk and the most common things I say.
Better organization, I have my shi* together and don't "forget" anything that was said on a call.
Improved my ability to cut out filler phrases, generally improved my calls by looking at how much I talk and the most common things I say.
Recommendations to others considering the product:
Go look at how much time you talk versus the customer, prospect, etc.
Great Support!
What do you like best about the product?
I like that it allows us to be able to analyze calls in the most effective way possible.
What do you dislike about the product?
Nothing that I am aware of - there is a lag when using the listen in feature, but that is not too much of a negative that we can't deal with.
What problems is the product solving and how is that benefiting you?
We always strive to be able to have better/more effective conversations with clients. With Gong, it allows us to be able to pick up on the pattern of the calls we have and be able to listen back and improve.
Recommendations to others considering the product:
Their support is great - don't be afraid to use it!
One of the most important tools in your Martech / Salestech stack.
What do you like best about the product?
The ability to see all upcoming sales calls, join current calls, or review past calls. The ability to segment calls by sales stage.
What do you dislike about the product?
Nothing yet, I'm still blown away by this tool. I am looking forward to more for features as this platform develops. For example, I'd like to be able to create a personal playlist of calls or "star" my favorite calls.
What problems is the product solving and how is that benefiting you?
In product marketing, it's crucial to interact with the market as much as possible. In B2B product marketing, sales and sales calls are my connection with the market. I use to send out weekly emails asking sales reps to add me to their discovery calls. Then I discovered Gong.
I can log into Gong, see all calls happening on the sales floor that day, sign up for upcoming calls, listen in live to calls, or play back past calls. Now, I listen to sales call all day to hear what customers are asking for and how they're responding to our message.
Gong is building in a lot of cool AI into their platform. For example, the product analyzes the calls and can tell if you're talking about competitors, messaging, or business value. The platform looks very promising.
I can log into Gong, see all calls happening on the sales floor that day, sign up for upcoming calls, listen in live to calls, or play back past calls. Now, I listen to sales call all day to hear what customers are asking for and how they're responding to our message.
Gong is building in a lot of cool AI into their platform. For example, the product analyzes the calls and can tell if you're talking about competitors, messaging, or business value. The platform looks very promising.
Recommendations to others considering the product:
I absolutely recommend Gong to any Sales or Marketing leader. This is the best way to get intelligence about your sales activities and your market.
Best sales enablement tool ever used
What do you like best about the product?
The ability to quickly identify key points through a session
What do you dislike about the product?
none so far, everything I have used within the product has been great
What problems is the product solving and how is that benefiting you?
Easy, efficient demonstration of our product across an entire organization at once. Huge time-saving benefits by being able to share link to demo session.
Recommendations to others considering the product:
Use this product now, it will greatly improve demonstration skills
Finally. An intelligent way to for sales coaching to evolve.
What do you like best about the product?
Being able to connect a live demo, to transcripts, to call recordings.
What do you dislike about the product?
It's easy to forget that it exists. Sometimes technical or legal reasons prevent the call from taking place.
What problems is the product solving and how is that benefiting you?
Changes the coaching dynamic between what a sales manager by replacing what they think they know about a call or a rep with what actually happened.
ROI and More
What do you like best about the product?
Love the ability to do statistical analysis on my teams calls to understand how they are communicating so that we can make adjustments in our training and sales enablement to facilitate better communications with our customers and prospects.
What do you dislike about the product?
Not much at this point... standard answer "Price". Do the same thing for less...
What problems is the product solving and how is that benefiting you?
Training, and enablemen to facilitate consistent communications across all of our contributors.,
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