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Awesome tool for your toolbox
What do you like best about the product?
I really like that Gong will analyze my calls and tracks filler words, how long we've discussed pricing, how much the client talks v. how much I talk. It's a great coaching tool.
What do you dislike about the product?
I haven't found any caveats yet! I have had one or two calls not recorded, but believe this was an error on our end and not Gong.
What problems is the product solving and how is that benefiting you?
I'm in SaaS sales and conversations can be somewhat transactional. I've realized that I talk more than the customer and this has really helped me improve the structure of my calls!
Recommendations to others considering the product:
Get on board with this tool now - it's a great resource to start ramping up your sales coaching efforts.
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Crucial when you fail to capture information on a call
What do you like best about the product?
I love the ease of being able to review a call when I missed some pieces of information. It's also nice to have access to other colleagues' calls so I can learn from them.
What do you dislike about the product?
I don't like that my recurring calendar invites do not have a Gong recording included by default. It's just an extra step for the workaround but would be nice to not think about it.
What problems is the product solving and how is that benefiting you?
Our CSM team is moving at a rapid pace. We need Gong for training purposes, and also for capturing as much data as possible.
Good tool for call coaching and recording
What do you like best about the product?
Seamless integration with Zoom. Ability to tag users. Mobile app.
What do you dislike about the product?
UI is pretty ugly, but it is usable. Wish I could get notified of just the highlights instead of the whole call.
What problems is the product solving and how is that benefiting you?
Asynchronous coaching of Sales reps. Love to give feedback at the direct point of interaction
Act-On Software Increases Average Contract Value 28%
What do you like best about the product?
I like the ability to listen when I can fit it in my schedule, speed up the playback and mark sections for discussion.
What do you dislike about the product?
Nothing so far. But would like a translation option on the transcript when I have clients in other countries.
What problems is the product solving and how is that benefiting you?
I used Gong to review sales calls for all of Act-On Software's sales people. They tracked a 28% increase in average contract value in less than three months. I focused on coaching their application of problem diagnosis, linking to current business issues, sizing the impact of making a decision, and accessing more powerful stakeholders.
Recommendations to others considering the product:
Its a great tool, but you have to think about your coaching strategy. First, most managers won't/can't find the time to listen to a sales call, then find time to debrief. An outside consultant may provide more consistent application. Second, coach to a framework. General coaching is ok, but focusing on five or six skills needed to apply a sales framework makes is more approachable and digestible for the sales people
Excellent Call Review & Training Software
What do you like best about the product?
A few things that stand out, Gong is way ahead of any other call tracking software I have used:
Being able to see a list of all the questions asked on a call.
Seeing the % one user talked vs the other.
Keyword searching topics in the call.
Competitive keywords and highlighted keyword tracking.
Being able to see a list of all the questions asked on a call.
Seeing the % one user talked vs the other.
Keyword searching topics in the call.
Competitive keywords and highlighted keyword tracking.
What do you dislike about the product?
I wish I could search who was on a call by who was on the original calendar invite as sometimes users share a pc.
I'd like the player timeline to have a screenshot of every-time the slide changed on presentation style calls, that way I could sort messaging by the slide deck itself instead of jumping around.
I'd like the player timeline to have a screenshot of every-time the slide changed on presentation style calls, that way I could sort messaging by the slide deck itself instead of jumping around.
What problems is the product solving and how is that benefiting you?
It's great to find the technical questions customers are asking to inform our operations team, its a great tool to search keywords and understand things like our prospects frustrations with other platforms, or specific use cases.
Gong helps me not have to worry
What do you like best about the product?
Helps me record all GoToMeetings without having to remember to press record during each session.
What do you dislike about the product?
Constant emails saying recordings have been converted.
What problems is the product solving and how is that benefiting you?
allows me to capture all of the conversations that I have with clients and I am able to go back and review these conversations. I am also able to pinpoint specific aspects of the conversations with the Gong analytics.
Recommendations to others considering the product:
You will get alot of emails from them.
Automatically joins and records my calls so I don't have to think about it!
What do you like best about the product?
I love that I don't need to switch something on to record my calls, Gong will automatically, join, record and analyze so that I don't forget or need to take any steps to get going.
What do you dislike about the product?
We had some issues integrating with GoTo Meeting, the microphone wouldn't register the different speakers at different times during the call, however the Gong support team was very helpful and worked on a solution directly with GTM so that we were minimally involved.
What problems is the product solving and how is that benefiting you?
Record, analyze, and drill into what you're saying that's working and what you need to change.
Gong Review from Zerto
What do you like best about the product?
Allows me to share the specific conversation with technical co-workers. Also easier to review specifics with the conversation .
What do you dislike about the product?
Nothing rally. I am new to this type of product
What problems is the product solving and how is that benefiting you?
Review technical needs with staff unable to make the call.,
Recommendations to others considering the product:
Great product
Easy to use
What do you like best about the product?
Super easy to set up, I never have to think about did it record. Love it
What do you dislike about the product?
Nothing I can think of. Seems like a great product!
What problems is the product solving and how is that benefiting you?
Have recorded call handy for training and listening back too
Gong
What do you like best about the product?
Simple. No guessing or anything. Easy to use
What do you dislike about the product?
Havent found anything yet. I love gone and it has been an asset to my learning
What problems is the product solving and how is that benefiting you?
Zero issues!
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