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Awesome tool to know your pipeline health
What do you like best about the product?
It enables me, as a marketing person, to hear first-hand the objections salesmen need to handle.
What do you dislike about the product?
It somewhat gives a big-brother feeling to sales, needs to showcase a value that goes beyond the recording feature - some education for the sales team.
What problems is the product solving and how is that benefiting you?
It a great way to fine-tune our presentation, enable sales with better objection-handling soundbites, learn on new use cases and trends.
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Great useful tool
What do you like best about the product?
The fact that the G2M calls are being saved automatically on the cloud and I can easily listen to them after, and move promptly between my customers talking sections
What do you dislike about the product?
Actually nothing...
Would be nice to add G2M / Skype recording on the fly
Would be nice to add G2M / Skype recording on the fly
What problems is the product solving and how is that benefiting you?
To remember exactly what was mentioned on the call by the customer and keep it on the cloud
Recommendations to others considering the product:
Very recommended tool - you got to try it
Great tool to discover how much of a talker you are!
What do you like best about the product?
Everything. Access to your whole team recordings and very intuitive filters that connect to Salesforce. Very easy to follow the best call strategies
What do you dislike about the product?
Haven't found anything negative yet, so far only great experience
What problems is the product solving and how is that benefiting you?
Allows you to look at your own calls from a totally objective perspective.
Rapid improvement in your call quality
Rapid improvement in your call quality
Recommendations to others considering the product:
Give it a try
Best thing since Google
What do you like best about the product?
How it "slices and dices" the calls....
What do you dislike about the product?
Dashboard UI can be a bit better, but not a deal breaker
What problems is the product solving and how is that benefiting you?
Listening in on calls doesn't have to take hours. If there's an issue, I get to the root instantly...
Customer Success Manager that works with Gong over a year
What do you like best about the product?
Cool UI (especially after the last upgrade a few months ago), cloud-based, great value.
Fun, simple and easy to use.
Push approach (with all the email notifications - before a call, after a call).
The search page is awesome as well.
I like the fact that I have a library with both all of my previous calls and the entire company calls.
This is a cool tool for onboarding new employees - once they need learn and listen to meetings.
Fun, simple and easy to use.
Push approach (with all the email notifications - before a call, after a call).
The search page is awesome as well.
I like the fact that I have a library with both all of my previous calls and the entire company calls.
This is a cool tool for onboarding new employees - once they need learn and listen to meetings.
What do you dislike about the product?
I wish I would have better search features cross meetings/recordings (cross-company).
Add Tag options.
Maybe improve the Library page (with topics, subjects). To mark OFFICIAL BEST meetings.
Improve the Video Quality (I would like to take screenshots from the video).
Add Tag options.
Maybe improve the Library page (with topics, subjects). To mark OFFICIAL BEST meetings.
Improve the Video Quality (I would like to take screenshots from the video).
What problems is the product solving and how is that benefiting you?
In my case, I use Gong as an online library. Just to listen to my previous calls in order to send summaries after the calls.
In addition, in case we have handovers between accounts - I use to listen to the most important sales meeting.
In addition, in case we have handovers between accounts - I use to listen to the most important sales meeting.
Recommendations to others considering the product:
Great platform with great direction.
Great insight for sales managers and reps to improve
What do you like best about the product?
It is very easy to find the calls you are looking for and the keyword search is fantastic.
What do you dislike about the product?
That their recording service requires you have VOIP enabled in GoToMeeting, I usually have this turned off because clients have poor microphones/speakers on their computers. The other option is to call the conference line via ISDC which is very laggy. Would be great if they had their own conference # or could use the GoToMeeting conference number to record audio.
What problems is the product solving and how is that benefiting you?
It's great to review rep calls and for coaching. Also to recall what was discussed on a particular deal if you took poor notes.
Extremely useful for not missing out info
What do you like best about the product?
Auto recording
Auto tagging
Visual aid to indicate who is the speaker
Auto tagging
Visual aid to indicate who is the speaker
What do you dislike about the product?
As a new user, it's not obvious to me when are meetings recorded, and when are they not.
What problems is the product solving and how is that benefiting you?
If missed out on taking minutes of the meeting, Gong is a great way to keep track.
Recorded meetings are a great way to do knowledge transfers to newbies / people who missed out.
Recorded meetings are a great way to do knowledge transfers to newbies / people who missed out.
Must Have for VP Sales
What do you like best about the product?
I can provide my reps with feedback on calls without having to join them in the moment. I listen to their calls on my commute and during off-peak hours. It's also been a huge help for on boarding new reps!
What do you dislike about the product?
I would like them to have an app. It's also not the best for picking up multiple voices on the same call
What problems is the product solving and how is that benefiting you?
Better coaching / feedback to reps.
Reduce creation of 'fake' opps.
Reduce on boarding time for reps.
Reduce creation of 'fake' opps.
Reduce on boarding time for reps.
Gong is a saviour
What do you like best about the product?
Integration with going to meeting, Automatic logging of all calls and making it available to everyone in the organisation
What do you dislike about the product?
The UI is very clunky and filters are in appropriate
What problems is the product solving and how is that benefiting you?
Our offices are in CA, Mo and India in 3 different time zones, thus it's not always easy for everyone to be in the meeting. We use the gong to record the meetings and then everyone can view the recording later
Helps for recalling conversations, coaching, doing recorded training for teams and more
What do you like best about the product?
The feature that shows who was talking. This allows me to jump to the part of the conversation I feels most relevant.
What do you dislike about the product?
Not much but sometimes sometimes it can take a little while to convert a call recording and I need to follow up with the recording of the call with the customer quickly.
What problems is the product solving and how is that benefiting you?
Recalling conversations house me save time and prep for 2nd calls with customers. This allows us also to coach with out managers.
Recommendations to others considering the product:
Do it.
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