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Very useful tool, but video quality has gone downhill
What do you like best about the product?
It's an incredibly useful tool to review meetings with clients, then share them with their teams. The ability to search by word or phrase is also brilliant.
What do you dislike about the product?
The absolute dumbest feature is when you send a video to a customer from within Gong, the email shares the Sales Stage of the prospect that Gong pulled from Salesforce. That's absurd.
Also, the video quality seems to have gone downhill. It used to be great, then last week I got feedback from a prospect that it was very poor, so I checked out a colleague's video and his was very poor too. Audio quality is fine though.
Also, the video quality seems to have gone downhill. It used to be great, then last week I got feedback from a prospect that it was very poor, so I checked out a colleague's video and his was very poor too. Audio quality is fine though.
What problems is the product solving and how is that benefiting you?
Good way to review meetings to prep for the next one, or if I'm taking over an account from a colleague. Also very useful to share with prospects to help their team evaluate the software I'm selling
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Stay on the same page with Gong
What do you like best about the product?
Gong's software automatically records our calls - internally and externally. We rely on external call recordings to refresh our own memories after calls, review calls from others, and to share information directly from the source. While I like that this recording happens automatically, but my favorite feature is the collaborative aspect: @ mention a coworker in the recording notes and they are notified and sent to the exact timestamp you've picked.
What do you dislike about the product?
The voice transcription could use improvement - there are rarely transcripts that can be used as a call outline.
What problems is the product solving and how is that benefiting you?
We are solving the ability to track and record calls for QA and sales team training improvements. It is nice to have a recording of the call, view the % of the conversation that each caller spoke, and the high-level themes that were discussed in the call - even highlighting where subjects were mentioned in the call.
Recommendations to others considering the product:
F
Powerful coaching software
What do you like best about the product?
Gong has been a great coaching tool for me. It's allows me to give feedback more often and much more consistently. Love 2x speed listening, isolating individual voice, listening for competitors, and how reps talk price.
Biggest benefits:
- On-boarding speed
- Call coaching, feedback
- Cross dept collaboration
- Creating a "Call of Fame" library - for the best calls
Biggest benefits:
- On-boarding speed
- Call coaching, feedback
- Cross dept collaboration
- Creating a "Call of Fame" library - for the best calls
What do you dislike about the product?
I'm pleased with the product and vision of the company. Would like the ability to make comments private or just to 1 individual instead of seen by the entire team.
What problems is the product solving and how is that benefiting you?
- More consistent call feedback
- On-boarding
- Cross dept collaboration
- Competitive analysis
- Pricing coaching
- On-boarding
- Cross dept collaboration
- Competitive analysis
- Pricing coaching
SAAS Demo Recording tool review
What do you like best about the product?
Ease of use, training uses, call tagging, AI analysis of calls to show time each party speaks
What do you dislike about the product?
There really isn't much to not like. I would say the only thing it doesn't do is coach us, but they even give valuable insights in their feedback emails as they learn industry trends of all the calls they analyze to see what's working and driving results for other businesses.
What problems is the product solving and how is that benefiting you?
Allows our team to engage in sales & support training in an effective & efficient manner with powerful search & organization tools like tagging, folders, and search for call in which certain words and phrases are mentioned. Also allows us to track how often certain words come up (ie competitors, and buying or brush off signals).Better training has been implemented due to this. It also forces our reps to stay competitive since calls are often analyzed during group sales trainings.
Outstanding Sales Tool
What do you like best about the product?
Not only can I listen to my own sales calls and key into something my prospect said that I would have missed otherwise, but I can listen to my colleagues variety of styles as well.
What do you dislike about the product?
Sometimes it mislabels a call or searching through the interface can be difficult. But that is a minor issue, the real thing I would ask for is a mobile app so that I can listen on the go. To be able to download a call prior to my commute or a trip to visit clients would be ideal. I may use it twice as often if that were the case
What problems is the product solving and how is that benefiting you?
The problem of less than ideal sales totals. The benefits have been: improving as a sales professional, getting feedback from teammates, more thorough notes for future calls and follow ups, quick reference for cold calls, preparation for competitive promotions.
I used Gong more than any other RDR (BDR,SDR,ect) on my team and got promoted faster than anyone else. Often its looked at as a tool for quota bearing reps but as a tool for a RDR its invaluable. And when you can have the voice of your organization better equipped to sell to your customer then the entire organization benefits.
I used Gong more than any other RDR (BDR,SDR,ect) on my team and got promoted faster than anyone else. Often its looked at as a tool for quota bearing reps but as a tool for a RDR its invaluable. And when you can have the voice of your organization better equipped to sell to your customer then the entire organization benefits.
Gong Review
What do you like best about the product?
I love the way you can see where all of the questions are asked and what filler words you used.
What do you dislike about the product?
It was really frustrating to be able to get Gong to work. For some reason I was granted access but not set up to record. It took me awhile to figure that out.
What problems is the product solving and how is that benefiting you?
I am able to analyze my data and the team's calls again. Additionally it is great the way you can see trends in calls that go well and calls that don't.
Gong has been incredibly helpful to me as an individual, to our company, and to each of our teams.
What do you like best about the product?
I love the functionality of Gong to track the number of times that I say a word or a phrase. This gives me visibility to become a better salesman and a better employee for the company. I also love the ability to put in notes and send those notes to someone to review the call at the exact position that I was at previously.
What do you dislike about the product?
I don't think there is anything that I dislike at the moment. I haven't seen any other system that can do what Gong can do so it's hard to compare it to others at this time.
What problems is the product solving and how is that benefiting you?
There are multiple business problems that I'm able to solve with Gong. I find myself becoming better at each one of my calls. I find that every time I listen to a call in Gong, I can save it in a folder, send it to a colleague, and make notes for myself. These have all made me better able to review my calls and make my sales strategy much better. One thing I've been using it for lately is for training. I'm able to show others within my team the best calls and the worst calls while using the tools in Gong to highlight those and support our discussions.
Recommendations to others considering the product:
I would highly suggest using Gong because you could go out and pay thousands of dollars for a training/coaching session with someone like Grant Cardone or other gurus or you can use Gong.
Gong makes our team Omnipresent!
What do you like best about the product?
It allows everyone to be present on sales calls and hear the feedback first hand. You can listen on our own time, so scheduling has become much easier. We now have much more knowledgeable staff that understands our customers' needs.
What do you dislike about the product?
It is a bit hard to not record. You need to remember to not record HR type conversations or 1:1s etc. It is not any reason not to use it, it just is an extra step for those other calls.
What problems is the product solving and how is that benefiting you?
We are doing better education and have reduced our sales training time by over 50%. This came because in the first week, the new folks can hear 20+ calls that are curated for them. That is a major benefit as we are fast growing.
Great Product + Great Team
What do you like best about the product?
Gong makes it easy to streamline our coaching process, and get ahead of problems before we lose a deal. It also allows our teams to quickly and easily share information, and revisit call recordings for more information (instead of taking notes while running a call, for example). The information sharing benefit wasn't something I was expecting initially, but it's been invaluable - all handoffs internally between teams have become way smoother as a result. Their team has also been incredibly helpful, going above and beyond to resolve any issues we've encountered. Above all, the product is extremely user-friendly. It required almost no work from us to implement and roll out to the team, and everyone adopted it immediately because it was so user friendly, which is a first for a sales enablement tool.
What do you dislike about the product?
This is hard to answer - I really wish they had a mobile app, so I could listen to call recordings remotely (and download them to my phone so I don't have to stream them), but I also know that's something they're working on rolling out, so I can't really criticize it too much.
What problems is the product solving and how is that benefiting you?
It helps us onboard reps faster and up-skill existing reps more efficiently. This means shorter ramp times, and less time from management spent per rep, to get the same results from a training/development perspective. We can be more efficient with our time. Also, the ability to hand off calls between teams (and then search the call transcript for the relevant part of the conversation - for example, a pricing discussion) is so helpful.
Recommendations to others considering the product:
Think about whether your team is large enough to make it worthwhile - if we had a smaller team and we were more focused on refining our go-to-market, I probably wouldn't have bought the product or found it useful. But we have a mid-sized fast-growing sales team, and we've got a clear sales process and go to market strategy, so it works perfectly.
Great for personal growth
What do you like best about the product?
I like how easy it is to review your calls and just the parts of the call that are important to you. You can listen to a call at 1.5x or 2x to get through it more quickly, you can listen to just you or the prospect, etc. I also love the dashboards where you can see yourself compared to other reps to understand your strengths and areas of opportunity. It's also SO easy to implement - as a rep I don't even need to think about it and the call records, transcribes, etc.
What do you dislike about the product?
Sometimes calls just don't record for whatever reason and that can be really frustrating. I feel like I still need to backup record the call in another way just in case it's one of the weird times it doesn't work.
What problems is the product solving and how is that benefiting you?
Continuously improving our sales process and more easily training new reps. Both of those benefits were easily realized and will continue to be realized as the team continues to utilize all of the features included (like adding different folders in the library for trainings).
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