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Recommended
What do you like best about the product?
That I Get to review my own calls and calls of others
What do you dislike about the product?
Cannot think of anything this is a solid software
What problems is the product solving and how is that benefiting you?
Recording calls with customers or potential customers. Allows for training, review important details etc.
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Gong the Game Changer
What do you like best about the product?
Gong makes it incredibly easy for managers to quickly hone in on the ciritical component of a sales call provide fast and relevant feedback for reps
What do you dislike about the product?
The cost isn't insignificant however I do believe it is still value for money.
What problems is the product solving and how is that benefiting you?
For us the use of Gong was two-fold:
1. Providing more, faster and better feedback for reps
2. Creating a catalog of easily searchable calls for future sales reps to learn from.
1. Providing more, faster and better feedback for reps
2. Creating a catalog of easily searchable calls for future sales reps to learn from.
Great Tool for Sales Calls! Effective for Coaching and Reviews
What do you like best about the product?
The ability to hear the call after its over to review anything I may have missed, or using the call as a coaching opportunity with Managers
What do you dislike about the product?
The scripts on what was said is not that effective, and sometimes the call is not recorded.
What problems is the product solving and how is that benefiting you?
Ability to coach and establish common use cases, so far it is a work in process
Making the Process of Reviewing Calls Easy!
What do you like best about the product?
Easily records calls, identifies filler words, and makes it simple to request feedback
What do you dislike about the product?
I'm not sure how to turn off recording, but I have not had this come up yet. Also - it seems to lump some things together thinking I'm discussing a similar topic, though I may be discussing separate things.
What problems is the product solving and how is that benefiting you?
I'm able to analyze my calls better, and also, I don't have to worry as much about the notes that I'm taking because I know I can always refer back to the call. Additionally, I can access my colleagues demos if I'm looking to perfect my product demos for a new platform.
Recommendations to others considering the product:
Get it! Gong has helped me so much, and I've been using it for less than a month. I used to forget to record my calls constantly, and had nothing to help me get feedback. Being a remote employee, Gong is SUPER helpful!!
Recording, transcribing, and analyzing calls helped me coach our onboarding team better
What do you like best about the product?
The recording, transcribing, and analyzing their calls had helped me coach our onboarding team better.
What do you dislike about the product?
Fundamentally nothing! Just the quality of recorded audio and video at times.
What problems is the product solving and how is that benefiting you?
We record and analyze Customer Success Calls to improve their quality.
Coach on-boarding teams.
Coach on-boarding teams.
Great sales training tool
What do you like best about the product?
Searchable content of calls. It is very helpful in going back through when you can search for the information you're looking for from the discussion
What do you dislike about the product?
Sometimes the voice recognition is innacurate
What problems is the product solving and how is that benefiting you?
Able to be more responsive to clients and prospects as we can review calls after the fact rather than having to keep up with note taking during the call and potentially missing something
Gong Review
What do you like best about the product?
I like having the calls recorded. We can backtrack which is convenient. I constantly have back to back calls, and if I miss something I can always head back to get the rest of the information.
What do you dislike about the product?
I dislike that is does not show the video. It would help articulate points better, and when we send it to customers it would be easy for them to keep up, and I would not have to send them my slide deck.
What problems is the product solving and how is that benefiting you?
We have a cutoff for deals, having the calls recorded is nice as we can go back and determine that us working the opp is justified per the cutoff of customer size directly from the customer on the recording.
Recommendations to others considering the product:
Helpful tools for sales, especially if you have members of your team like myself who have back to back calls constantly. If you need to go back and browse over your next steps again it makes it very simple.
Pretty cool technology, coming along nicely
What do you like best about the product?
The interface is fantastic. There is zero lag when listening to recordings and it's really helpful to see who talked when. The alerts are really helpful and having the sections of the calls tagged are useful, although not 100% accurate. The people are also fantastic, very helpful - great support.
What do you dislike about the product?
The way you search for recordings or filter calls is a little clunky, but they're working on it. There could be more transparency with the roadmap, but I would attribute that to them just being a fast growing company.
What problems is the product solving and how is that benefiting you?
It's helpful to be able to expand the manager's ability to provide feedback on more than the direct calls they attend in person.
Polish up your skills or catch things you missed
What do you like best about the product?
Even for someone that's been in sales as long as I have its nice to go back and here areas you missed or pain points that aren't so direct. It helps you hear bad habits and refine your skills. Don't we all wish we had the ability to go back and analyze our calls but when its too late?
What do you dislike about the product?
Not much I dislike about gong. I'd suggest gong to anyone from new salespeople to the most veteran.
What problems is the product solving and how is that benefiting you?
Hearing all the things I need to to make the sale and meet the clients needs
sales development
What do you like best about the product?
Love that I can review demos and find errors
What do you dislike about the product?
Sometimes lags and doesn’t upload in time
What problems is the product solving and how is that benefiting you?
Ability to do better demos after listening
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