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Scary-good
What do you like best about the product?
It's so easy to search through demos by keyword to find the exact sections I want to review, pass on for coaching and feedback, or send to product. Now I don't have to worry about scribbling down every last note during the demo, but can go back and watch the meeting later to add additional details. It also tags directly into SFDC, so anyone else with visibility into that account/opp can check out the call as well.
What do you dislike about the product?
The transcribe feature is a great concept, but still has some major flaws that keep it from being as useful as you'd want. It would be nice to be able to simply copy and paste some ares of the demo into SFDC for notes purposes rather than retyping, trying to guess at what was actually being said, or actually listening to the meeting again. I'm also hoping that gong isn't secretly the beginning of Skynet and now we're responsible for the end of humanity. Machines, please be kind to us when you rise to power.
What problems is the product solving and how is that benefiting you?
Training for new team members, coaching, product feature request cases, etc.
I have been able to view gold standard demos from peers and team leaders to help as I learn as well as review my own demos to look for areas for improvement and coaching.
I have been able to view gold standard demos from peers and team leaders to help as I learn as well as review my own demos to look for areas for improvement and coaching.
Recommendations to others considering the product:
Think about all the times you wanted to get help on a specific scenario, but couldn't remember exactly how it went...now you can just search for that section in the demo and tag your manager/coach for feedback. Incredible.
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Chief Client Officer
What do you like best about the product?
The automation to coach the sales team, account managers and supervisors
Accountability to ensure we make sure we are delivering the best customer service and client satisfaction.
We trend client needs
We trend product needs
We trend training needs
We easily have agents self-aware and adjust immediately
It is very efficient and saves time!
Accountability to ensure we make sure we are delivering the best customer service and client satisfaction.
We trend client needs
We trend product needs
We trend training needs
We easily have agents self-aware and adjust immediately
It is very efficient and saves time!
What do you dislike about the product?
My password resets and does not send it immediately to my inbox.
It does not recognize Spanish calls =(
It does not recognize Spanish calls =(
What problems is the product solving and how is that benefiting you?
Sales coaching and QA has been cut in half! Power phrase reinforcement and filler words have improved and are easily tracked. We have improved our pitch and close ratio by optimizing the anatomy of the calls by component.
Recommendations to others considering the product:
If you care about improving your pitch, your teams pitch and bridge the gap between Sales and Service...this will empower you and get you a raise. There is nothing hidden once you have GONG. It has changed my management and taken it to another level!
A simple and incredibly effective tool
What do you like best about the product?
Playback is easy and intuitive.
Multiple speed options are great.
Integration with GoToMeeting is AMAZING- a real time saver.
Sharing calls with teammates or a customer is a breeze.
Multiple speed options are great.
Integration with GoToMeeting is AMAZING- a real time saver.
Sharing calls with teammates or a customer is a breeze.
What do you dislike about the product?
Search options for calls could be enhanced.
What problems is the product solving and how is that benefiting you?
1) Answer questions you have about a customer call your colleague had or a call you want to review to remember exaclty what was said.
2) Reduce reliance on note-taking.
3) New employee training
2) Reduce reliance on note-taking.
3) New employee training
How did I ever live without Gong?
What do you like best about the product?
Automatically records gotomeetings and allows comment threads at various points in the playback. It also shows who's talking when and has a variety of automated tags to help find the right conversations to focus in on. So helpful in providing continuity with prospects and customers from one conversation to another. And also very useful for coaching newer employees through their customer-facing calls.
What do you dislike about the product?
There is not much that I don't like about Gong.
What problems is the product solving and how is that benefiting you?
Messaging continuity across various employees interacting with customers
Ability to review technical content from scoping calls to fill in gaps missed during live conversations
Polishing messaging to customers
Awareness of filler words to focus on more effective communication styles
Ability to review technical content from scoping calls to fill in gaps missed during live conversations
Polishing messaging to customers
Awareness of filler words to focus on more effective communication styles
Amazing tool to have all around
What do you like best about the product?
Having worked at companies in the past who didn't have a tool like Gong, I'd like to start by saying that it's an absolute must. Having it for onboarding helped me to ramp quicker, I could easily search key phrases or words that I wanted to hear in calls, topics, customers, etc. As a Customer Success Manager, I can't tell you how often I look back on call recordings and an important insight to me is how much talking I do versus the customer - as someone who is always working on improving listening more than I speak. On top of that, Gong also provides relevant feedback and tips and emails the recording so quickly. I'm able to share it with my customers and also with our team in folders for future reference.
What do you dislike about the product?
Honestly, don't have anything to say that's negative
What problems is the product solving and how is that benefiting you?
Onboarding, coaching, account reflection (imagine a rep leaving that didn't have notes in SFDC, but having Gong to retrace those steps), knowledge sharing, etc.
Very helpful tool!
What do you like best about the product?
Gong is great for both ensuring you don't miss any important call details or follow up items as well as for training purposes.
What do you dislike about the product?
The transcriptions aren't particularly accurate.
What problems is the product solving and how is that benefiting you?
Improving my skills on the phone by being able to review calls with managers as well as share good examples of calls/situations.
Great to tool for learning & development of employees
What do you like best about the product?
- Good recap of conversation
- Ability to confirm details of the conversation especially when discussing critical details to close a deal
- Ability to forward/rewind to clips and TAG others in the team so they can hear the same (i.e. became a good training tool)
- Receiving a summary of the conversation after the meeting, so that I don't ever miss a detail
- Ability to confirm details of the conversation especially when discussing critical details to close a deal
- Ability to forward/rewind to clips and TAG others in the team so they can hear the same (i.e. became a good training tool)
- Receiving a summary of the conversation after the meeting, so that I don't ever miss a detail
What do you dislike about the product?
The "gong" recording message in the beginning of the call. It turns on right in the middle of me introducing myself to prospects on the call. It should be turned AS soon as the person dials into the conference number, so that it doesn't interrupt the flow of the conversation. You make me the happiest person if you could update that. Please and thank you.
What problems is the product solving and how is that benefiting you?
Please see "What do you like best" section :)
Can’t live without Gong
What do you like best about the product?
To be able to listen to sales calls to inspect messaging, deals and capabilities is a must. Now, being able to access calls on my mobile device allows for me to listen to calls on the road with ease.
What do you dislike about the product?
Nothing... still nothing and still nothing
What problems is the product solving and how is that benefiting you?
Allowing for new reps to hear how it’s done...
Amazing AI Capabilities
What do you like best about the product?
The ability to review transcribed highlights from calls.
What do you dislike about the product?
Easier integration with other notes tools. I don't particularly want to log into Gong to review notes.
What problems is the product solving and how is that benefiting you?
Gong is great at automatically picking out key points from conversations, including action items. This allows anyone to get the important parts of a conversation without having to read the entire transcript.
Recommendations to others considering the product:
Learn to use all that it has to offer. It does much more than simple call recording.
Highly Recommend - great for busy front line managers
What do you like best about the product?
Gong has aided our organizations in more ways than I originally anticipated. My AEs use it regularly and efficiently to prep for calls, catch me up on issues or next steps for high priority deals that I could not attend, and track their quality through talk time and engagement tracking. Executives at are organization have contacted me post purchase and said "Gong has become a force multiplier for our organization - I'm so glad we've invested in this technology."
What do you dislike about the product?
Honestly I can't think of much I dislike. I think at first I was disappointed that the transcription wasn't great but after using it for a few months I realized that's definitely not where the value lies so I'm very ok with it's lack of accuracy.
What problems is the product solving and how is that benefiting you?
AEs have lowered the amount of time they talk on calls compared to prospects - they're improving the quality of their conversations by listening more
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
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