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My favorite weapon in our arsenal
What do you like best about the product?
Gong is my favorite tool. It prevents me from missing out on important information from a customer, allows me to review my discussions before each call and is really useful in allowing me to self-critique my approach and become a better salesperson!
What do you dislike about the product?
I wish you could separate the transcribed portions of the platform by the different subjects (like you can on the recording), but that's not really a huge deal.
What problems is the product solving and how is that benefiting you?
It keeps me from missing important pieces of information had on a conversation, allows me to focus on the call instead of the note taking, and also functions to record conversations had during the negotiation process to support you in keeping things honest.
Recommendations to others considering the product:
This is the best product (of the ones I've tried) on the market. I'm a daily user, as are most of my coworkers.
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Great tool to help with detail tracking
What do you like best about the product?
Easy interface and a great integration with google suite..
What do you dislike about the product?
Nothing - it's great, and I would recommend it to anyone.
What problems is the product solving and how is that benefiting you?
Tracking next steps on calls with clients.
Live Learning
What do you like best about the product?
Love the ability to learn from my own calls, to be present during a client discussion with the knowledge that I can go back and listen for details later rather than madly scrawling down points from our discussion. I also appreciate the chance to listen and learn from colleagues' approaches to their calls.
What do you dislike about the product?
can't trim sound clips through drag feature.
What problems is the product solving and how is that benefiting you?
Independent and group learning
Recommendations to others considering the product:
Take advantage of touring around other people's calls.
Greatest sales tool
What do you like best about the product?
I love that Gong pulls together our dial calls through Salesloft and video calls from Zoom into a clean interface where we can collaborate and coach each other as a team.
What do you dislike about the product?
There really is not anything that comes to mind that I do not like, BUT, one feature that would be nice (assuming I am not missing it) would be the ability to rename a video upload once uploaded. There are instances where I have a meeting that reschedules and I do not update my calendar and thus not syncing Gong where I need to upload a video. I have had to delete and re-upload because the video name follows the name of the file and cannot be edited from what I can tell.
What problems is the product solving and how is that benefiting you?
Sales coaching and and cross functional training
Recommendations to others considering the product:
The software is intuitive, and setup so that collaboration with other team members and even external trainers/collaborators is seamless.
Works well
What do you like best about the product?
I was not familiar with this type of software before using Gong.io and it is very useful
What do you dislike about the product?
I do not need an email everyday telling me which calls I have because I already have alerts
The transcribing could be greatly improved
The transcribing could be greatly improved
What problems is the product solving and how is that benefiting you?
Being able to analyse call data and to recapture any information that may have been lost previously. It also saves a lot of time from the traditional way of how i recorded calls.
Great tool!
What do you like best about the product?
The ease of recording...the integration with Zoom means all calls with clients/prospects are automatically recorded with no extra effort. I've never had to look up how to use the product, it's all very user friendly and simple.
What do you dislike about the product?
Transcription isn't that great, but I don't use it much so it doesn't bother me. Can't add much more because I really like the product for what I use it for. Perhaps we aren't making the most of all features provided?
What problems is the product solving and how is that benefiting you?
More transparency about calls and meetings, ability to focus during a meeting instead of hastily taking notes. You can always go back and listen and remind yourself of action points afterwards. The ability to see how was speaking and for how much of the call also helps you analyse your own behaviour and improve. The topics of the call are automatically added which is great as well.
Recommendations to others considering the product:
If you need full call transcripts this isn't the best tool, but otherwise it's perfect.
Give me Gong or give me death
What do you like best about the product?
It's a great tool for coaching, listening, learning, and sharing across offices and teams. We use it a lot for coaching and review across departments, which helps remove silos.
What do you dislike about the product?
As a whole, I do not dislike any portion of the tool. It works great and does exactly what we need. The only downside I suppose is that it's always listening; one bad call and everyone knows about it!
What problems is the product solving and how is that benefiting you?
As a member of the sales team, it is utilized constantly as a coaching tool. Each call across the entire sales organization is recorded and transcribed, and our bosses select various ones to review and provide constructive feedback.
Recommendations to others considering the product:
Great tool, better than others in the space.
Strong team, Strong Platform
What do you like best about the product?
Innovative solution and lightening fast customer support response times
What do you dislike about the product?
Nothing, I have had a great experience. The product is solid.
What problems is the product solving and how is that benefiting you?
KPI's, coaching to calls, accountability
Recommendations to others considering the product:
Set expectations with your team well
Really love it
What do you like best about the product?
I never knew a thing like Gong exsisted until my new job.
As a new member of the team I loves how I could listen to other members and review the main concepts and topics they brought up on the call. I loved listening to different takes/talk tracks.
As someone who is constantly trying to improve, I benefit from going back in and listening to myself and figuring out what I could do better.
As a new member of the team I loves how I could listen to other members and review the main concepts and topics they brought up on the call. I loved listening to different takes/talk tracks.
As someone who is constantly trying to improve, I benefit from going back in and listening to myself and figuring out what I could do better.
What do you dislike about the product?
Don't really have any qualms to be honest.
What problems is the product solving and how is that benefiting you?
Consistency in language and definitions among teammates. I've also realized that I can go back in and refresh my memory on past conversations.
Recommendations to others considering the product:
I would go for it. Wish I had this at my last job.
Game Changer
What do you like best about the product?
Gong allows you to listen back to calls - pick up on cues or information you may have initially not captured from your buyer. I also like that there is a mobile app now and the ability to listen to others calls for professional development/ Sales Coaching.
What do you dislike about the product?
So far, I can't think of anything I dislike. In the past they did not have an app, but they now have an app with offline capabilities as well.
What problems is the product solving and how is that benefiting you?
Using Gong at our Company promotes professional improvement and the drive to improve as a sales professional across the entire organization - realizing what works and what doesn't work in a sales call/presentation and steering the ship accordingly to ultimately win more deals.
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