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Great recording capabilities
What do you like best about the product?
The capabilities to look into keywords after a call and review the call
What do you dislike about the product?
Not a huge fan of the message interruption "this call is being recored" would rather it said it to the people joining first.
What problems is the product solving and how is that benefiting you?
Working on lingo and terminology used on calls. Personally I have really benefited from listening to my calls after to take more thorough notes and improve the calls going forward.
Recommendations to others considering the product:
Great company to work with - if you are seeing that something that you don't like or want to improve bring it to their attention and they will work on it.
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Very simple to help coach and develop reps.
What do you like best about the product?
I like adding comments that time stamps the call. Very effective way to call coach.
What do you dislike about the product?
I dislike when I accidentally exit out of a call on my mobile.
What problems is the product solving and how is that benefiting you?
I'm solving best practices and proper pitching around our product. I have seen our reps uplevel and become more sophisticated consultants.
Fantastic Solution
What do you like best about the product?
Gong automatically jumps into WebEx meetings and transcribes all calls into easily searchable text. This has saved me hours of backtracking.
What do you dislike about the product?
I should be able to customize the "this call is being recorded..." message at the beginning of the call. We should be able to state exactly when this jumps into the call as it tends to jump in a bit too late.
What problems is the product solving and how is that benefiting you?
The ability for sales managers to monitor employees calls. Give feedback directly and point out exactly which portions of the conversation they are referring to. This would usually have to happen during 1 on 1 discussions, which can focus on deals and sales tactics at this point
What more could one ask for?
What do you like best about the product?
Gong truly does more than what one would reasonably need, in my opinion - everything from the topic break downs, the clear, concise recording of conversations, the notes feature -- love it.
What do you dislike about the product?
no complaints at all. does exactly what it needs to do.
What problems is the product solving and how is that benefiting you?
Not really solving any business problems for me at the moment, but it definitely helps with retroactive analysis of client calls, as well as a great tool for review of information that may have slipped by during the phone call.
Recommendations to others considering the product:
If you need a tool for call analysis and playback, look no further than Gong.
Great Tool
What do you like best about the product?
I am apart of a sales team so the ability to go back and listen to calls I have made as well as my BD team is extremely valuable. We also like that the calls are transcribed, and that Gong tells us the percentage of the time each person is speaking throughout the entire call.
What do you dislike about the product?
Cant erase calls that didn't take place but Gong shows the call in the library as recorded. But maybe a admin rule that is adjustable
What problems is the product solving and how is that benefiting you?
Transparency across the sales floor & teachable moments.
Recommendations to others considering the product:
Great Tool for Sales. We use it with Join Me & Salesforce.
A great way to self asses and improve skills
What do you like best about the product?
The ability to review calls and pinpoint areas of improvement. I can compare my calls to my colleagues and change my style to achieve better results.
I also like being able to share demos with clients after its done and especially like when gong sends an email saying that it has been viewed.
I also like being able to share demos with clients after its done and especially like when gong sends an email saying that it has been viewed.
What do you dislike about the product?
There is a delay in getting the recordings. Also, it would be great if there are different languages.
What problems is the product solving and how is that benefiting you?
Improving the pitch on specific products based on listening to reps with the highest close rates on theses products.
Our whole company uses Gong
What do you like best about the product?
Speakers and topics being labeled at the bottom is amazing. Also love all the other notes you can use.
What do you dislike about the product?
I wish you could watch calls while they were processing somehow.
What problems is the product solving and how is that benefiting you?
Sales, Marketing, Customer Success and Development all use Gong to learn about what our customers think of our demonstration calls, onboarding calls, etc... It's great.
Great Teaching Tool
What do you like best about the product?
Super easy to share info across the team
What do you dislike about the product?
I have no problems with this platform. I use it daily and for hours a day for all new hires
What problems is the product solving and how is that benefiting you?
Training team members much more quickly
Gong - One of my most prized sales tools
What do you like best about the product?
I use Gong for more than just analyzing sales calls, it's great for taking bits and pieces of your own calls as well as colleagues to create an Ultimate pitch.
What do you dislike about the product?
I wish that the download times for calls were a bit faster, other than that I have no complaints!
What problems is the product solving and how is that benefiting you?
Solving the challenge of handing off a proper prospect to a colleague with a smooth transition. Gong allows you to touch on important needs and wants of the client while touching base on previously discussed things.
Gong is AMAZING
What do you like best about the product?
The ability to search keywords. This is a great feature
What do you dislike about the product?
Nothing really. The tool is very well made.
What problems is the product solving and how is that benefiting you?
The ability to understand what customers react to and are engaged with. The tool is invaluable for learning.
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