Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Account Executive
What do you like best about the product?
Very easy to use. Great for call recording and feedback
What do you dislike about the product?
Transcription isn't always accurate, can be difficult to search through call transcripts.
What problems is the product solving and how is that benefiting you?
Call couching for myself and reps on my team. Interface makes it clear if i'm asking enough questions, talking too much or too little etc.
- Leave a Comment |
- Mark review as helpful
Amazing User Friendly Platform
What do you like best about the product?
Ease of use - Gong is simple and easy to understand. It allows for our team to improve on our skills learning from our own calls as well as our teammates calls
What do you dislike about the product?
Occasional sound glitch - does not typically interfere with our use though
What problems is the product solving and how is that benefiting you?
Gong is instrumental in our sales process. It allows our team to listen back to calls and catch important parts we may have otherwise missed. It also is a great resource for training and ramping new team members.
Great coaching tool
What do you like best about the product?
The transcriptions of calls make it much easier to go back and view what me and the prospect talked about
What do you dislike about the product?
Occasionally the transcription is off; I've had a few calls as well that were miscategorized (listed as "quantities" when it was a discovery call, etc)
What problems is the product solving and how is that benefiting you?
For me as a rep it's been to visually know how many questions I asked. I'm a visual learner, so I can see onscreen how many questions I've asked to improve my calls.
Recommendations to others considering the product:
Gong is the best coaching tool as a rep that I've seen. It lets my manager quickly and easily parce my calls and find the mistakes and good things, without having to listen to the whole recording.
Valuable tool to connect entire organization with the customer
What do you like best about the product?
Being able to search for specific words in a call. Each teammember can zero in on hte calltopics that matter most to them
What do you dislike about the product?
Not all our calls make it into gong... not sure the reason if its setup on our end or sometimes there is a long lag but wouldbe better to have everything in there
What problems is the product solving and how is that benefiting you?
In finance we listen to each call that has a discount given and we work with sales and the reps to lower discounting and focus more on product value. Product is also listening to feedback and adjusting roadmap appropriately
Recommendations to others considering the product:
a must have for a growing business
Great tool for call analysis
What do you like best about the product?
The great part about Going is that you will never lose important details discussed during calls even if you didn't take notes.
What do you dislike about the product?
There was no any notable downside, I guess the integration could be better, looks like sometimes there is an issue recording when you join the call late.
What problems is the product solving and how is that benefiting you?
Gong helps keeping track of your calls so that you can always go back and find important information from the call.
Great call feedback
What do you like best about the product?
It's incredibly easy to get feedback from my manager and improve on quantifiable metrics
What do you dislike about the product?
The call scripts aren't always super accurate
What problems is the product solving and how is that benefiting you?
Call coaching with my manager
Great Tool
What do you like best about the product?
I really like the ability to search words within the software and have percentages of talk time.
What do you dislike about the product?
It sometimes takes a while for the call to upload to gong but nothing to crazy.
What problems is the product solving and how is that benefiting you?
I am solving the problem of how to speak to customers and what questions get them talking more. I have realized that being able to streamline calls leads to higher productivity and better learning.
Great resource!
What do you like best about the product?
Gong segments our conversations down to specific words. This software is not only easy to use but also provides our sales team with realtime feedback on our conversations so that we can be constantly improving! It's also great to review old calls from our best sales people to learn from their conversations. We use Gong recordings to train newcomers, measure effectiveness of key words, and review our sales process. I personally benefit greatly from the "filler worlds" section of the conversation breakdown. It's shown me how distracting fluffy phrases like "sort of" and "you know" can be in conversation.
What do you dislike about the product?
It would be nice to organize our conversations into folders so that all of our best conversations can be in the same place. (This might even be a current feature that I'm not utilizing).
We also experienced some company-wide technical difficulties due to failed communication between Gong and Outreach. However, this was eventually resolved and our recordings were retrieved. This may be a state law issue, but gong does not capture recordings for in-bound calls.
We also experienced some company-wide technical difficulties due to failed communication between Gong and Outreach. However, this was eventually resolved and our recordings were retrieved. This may be a state law issue, but gong does not capture recordings for in-bound calls.
What problems is the product solving and how is that benefiting you?
Gong enables our sales team to review and analyze our calls with clients which helps us streamline our sales process. We use gong in every deal opportunity from initial qualification to sales close. We also use Gong in our sales training process by providing new hires with real-world example calls which we've found to be more effective than traditional role-play approaches.
Such a great asset!
Such a great asset!
Extremely useful sales tool
What do you like best about the product?
It is extremely helpful to go back to my calls, and calls of my teammates in order to improve my skills and ensure that I have taken note no all necessary info when speaking with clients
What do you dislike about the product?
For the most part there isn't much I dislike about gong. I feel it could perhaps be slightly differently organized to help find calls
What problems is the product solving and how is that benefiting you?
I am able to evaluate my performance, learn from others, and make sure there is never a missed piece of info that is relevant from speaking with a client. It is also useful to have leadership members of my team listen to calls so they can give advice
Recommendations to others considering the product:
Every sales org should use this tool. It is immensely helpful for training purposes, as well as personal development
Call Recording & Coaching
What do you like best about the product?
The best part about the tool is that it actually analyzes for you call for you and acts as a sales coach.
What do you dislike about the product?
I really do not have any dislikes - I would like to see an app version and there might already be one?!
What problems is the product solving and how is that benefiting you?
Gong allows me to automatically record my calls/webinars and then analyzes the call within the same day. It automatically marks the call for different portions of the conversation so you can pick up where you might talk about pricing, etc. Also, it allows you to run reports to see how much you're speaking in relation to how much the other caller is.
Recommendations to others considering the product:
It's a great tool and should definitely be used to it's full potential for not only recording calls but being used as a coaching tool!
showing 5,411 - 5,420