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Amazing Sales tool!
What do you like best about the product?
I really love the ability to use Gong for a discovery calls and demos and because it is recorded, I don't have to take notes. I get to do that in the playback! #awesome
What do you dislike about the product?
I like the mobile app, but do wish that you could watch the video on it vs just audio.
What problems is the product solving and how is that benefiting you?
Gong has given us the ability to record our calls/demos to then review individually, share with our team, review with our team, and even share snipits with a prospect/client.
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Solid Platform that helps ever
What do you like best about the product?
Gong is like watching game film. You can analyze what went well, what could have been said and get better!! Overall, the Gong team has been super open to enhancements and made them happen in record time!
What do you dislike about the product?
Honestly, nothing. I have bought Gong at 2 different companies and would bring it into a 3rd in a heartbeat!
What problems is the product solving and how is that benefiting you?
Gong allows you to review your teams calls and provide coaching without actually sitting on a live demo.
Recommendations to others considering the product:
Gong is must have in your coaching stack. I think back to what I did before and trying live dials, etc makes it challenging.. Gong is the real deal and a must have!
Amazing impact for coaching and up-leveling pivotal conversations
What do you like best about the product?
Ease of use. Gong.io is a simple and brilliant platform for recording, analyzing, coaching and learning from your team. This platform can be used for on-boarding new hires to your company: Set up a 'library' of best conversations that nailed your message and let the new hires shadow your greats. Great for teaching new SDR and Account Executives learn the ropes. Also great for continually up-leveling seasoned sales team members on a new pitch, on getting better at staying customer focused, and learning from themselves how to be even better.
What do you dislike about the product?
Nothing to really dislike at all. Sometimes it can be confusing how to add a new alert, and you have to have a bit of patience while you choose the best word combo that will find the high value nuggets from conversation.
What problems is the product solving and how is that benefiting you?
On boarding to a new position or new team. New hires to sales and company wide. Teaching sales team what are the winning perspectives in a conversation. Let the customer talk more! Even when the AE thinks the customer is doing the talking, this system show them the reality of the conversation. The team enjoys competing to find the good and great call and to leverage the bad and awful ones as well.
Recommendations to others considering the product:
Try it out. The results of saving the relevant calls, setting up alerts, and leveraging for coaching 'speaks' for itself.
Sales Development Training
What do you like best about the product?
I like the ability to review demos that I've booked to hear the outcomes and use them as training opportunities to potentially better qualify future prospects.
What do you dislike about the product?
Nothing at the moment. It serves the purpose I'm looking for, which is to review past demos as a learning experience.
What problems is the product solving and how is that benefiting you?
Seeing why we missed on opportunities. Better insight into what we could have done or said to increase the likeliness of closing a deal.
Gong has been an excellent sales tool
What do you like best about the product?
Gong gives sales teams the ability to review calls at ease. Being able to quickly go back on meetings has been extremely useful.
What do you dislike about the product?
The recorder is sometimes present in Zoom and the prospects will ask why.
What problems is the product solving and how is that benefiting you?
reviewing calls with prospects and being able to listen with others on what went well/wrong.
Gong is great
What do you like best about the product?
listening again to your conversation is great. Recording also is organised in a very efficient way - by analysing key points of the discussion such as pricing, negotiations, or competitors analysis. It is also great to have a transcript of your calls. Very useful for follow ups.
What do you dislike about the product?
nothing I dislike for now. I know it is a valuable tool that everyone in my firm is using massively.
What problems is the product solving and how is that benefiting you?
Better follow ups via email. Improve your conversations.
Shadow discovery calls and senior demos
What do you like best about the product?
The ability to identify which parts of calls by topic and commenting + tag
What do you dislike about the product?
I am content with the product and find is easy to use
What problems is the product solving and how is that benefiting you?
The way the team approached calls andc an learn from others
Great for both learning and accuracy
What do you like best about the product?
I love that you can skip around to where certain people are talking. I also like the tags so you know if pricing was talked about, etc. You can also see if competitors were mentioned.
What do you dislike about the product?
Sometimes it takes a while for the call to show up in Gong, and sometimes I would like to be able to review it right away.
What problems is the product solving and how is that benefiting you?
Sometimes when speaking with a prospect, they will give really technical information very quickly - more quickly than I can write it down. With Gong I can go back and listen again so my notes from the call are perfect. Also, I am scheduling calls for another person, so when I want to hear how the call went after I passed it on, I can do so. It helps me learn but also helps me make sure things were done correctly.
Recommendations to others considering the product:
If listening to calls isn't easy and quick, it won't happen. You can drill down to what you need to hear easily in Gong, so it makes people more likely to do so.
Fantastic and Insightful Tool
What do you like best about the product?
I like that I can comment on specific calls and also share the call recordings with my customers or other members of my team. This is very important and helpful especially for sharing customer trainings. The filtering capabilities for filler words is also great.
What do you dislike about the product?
I cannot say one bad thing about Gong from the Customer Success end of things at my company. There isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps us better understand our customer calls. It also helps us analyze our speech patterns and trending topics.
Fantastic way to gain insight
What do you like best about the product?
Ease of sharing calls internally and externally, great tools for coaching on consultation skills, easy way to open up communication between sales and development.
What do you dislike about the product?
Interface could be more intuitive, but this is something that has been getting better.
What problems is the product solving and how is that benefiting you?
We record our consultation calls using Gong, which has been great for sharing with customers, building our own consultation skills, and building a bridge between sales and development based on customer requests.
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