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A simple and incredibly effective tool
What do you like best about the product?
Playback is easy and intuitive.
Multiple speed options are great.
Integration with GoToMeeting is AMAZING- a real time saver.
Sharing calls with teammates or a customer is a breeze.
Multiple speed options are great.
Integration with GoToMeeting is AMAZING- a real time saver.
Sharing calls with teammates or a customer is a breeze.
What do you dislike about the product?
Search options for calls could be enhanced.
What problems is the product solving and how is that benefiting you?
1) Answer questions you have about a customer call your colleague had or a call you want to review to remember exaclty what was said.
2) Reduce reliance on note-taking.
3) New employee training
2) Reduce reliance on note-taking.
3) New employee training
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How did I ever live without Gong?
What do you like best about the product?
Automatically records gotomeetings and allows comment threads at various points in the playback. It also shows who's talking when and has a variety of automated tags to help find the right conversations to focus in on. So helpful in providing continuity with prospects and customers from one conversation to another. And also very useful for coaching newer employees through their customer-facing calls.
What do you dislike about the product?
There is not much that I don't like about Gong.
What problems is the product solving and how is that benefiting you?
Messaging continuity across various employees interacting with customers
Ability to review technical content from scoping calls to fill in gaps missed during live conversations
Polishing messaging to customers
Awareness of filler words to focus on more effective communication styles
Ability to review technical content from scoping calls to fill in gaps missed during live conversations
Polishing messaging to customers
Awareness of filler words to focus on more effective communication styles
Amazing tool to have all around
What do you like best about the product?
Having worked at companies in the past who didn't have a tool like Gong, I'd like to start by saying that it's an absolute must. Having it for onboarding helped me to ramp quicker, I could easily search key phrases or words that I wanted to hear in calls, topics, customers, etc. As a Customer Success Manager, I can't tell you how often I look back on call recordings and an important insight to me is how much talking I do versus the customer - as someone who is always working on improving listening more than I speak. On top of that, Gong also provides relevant feedback and tips and emails the recording so quickly. I'm able to share it with my customers and also with our team in folders for future reference.
What do you dislike about the product?
Honestly, don't have anything to say that's negative
What problems is the product solving and how is that benefiting you?
Onboarding, coaching, account reflection (imagine a rep leaving that didn't have notes in SFDC, but having Gong to retrace those steps), knowledge sharing, etc.
Very helpful tool!
What do you like best about the product?
Gong is great for both ensuring you don't miss any important call details or follow up items as well as for training purposes.
What do you dislike about the product?
The transcriptions aren't particularly accurate.
What problems is the product solving and how is that benefiting you?
Improving my skills on the phone by being able to review calls with managers as well as share good examples of calls/situations.
Great to tool for learning & development of employees
What do you like best about the product?
- Good recap of conversation
- Ability to confirm details of the conversation especially when discussing critical details to close a deal
- Ability to forward/rewind to clips and TAG others in the team so they can hear the same (i.e. became a good training tool)
- Receiving a summary of the conversation after the meeting, so that I don't ever miss a detail
- Ability to confirm details of the conversation especially when discussing critical details to close a deal
- Ability to forward/rewind to clips and TAG others in the team so they can hear the same (i.e. became a good training tool)
- Receiving a summary of the conversation after the meeting, so that I don't ever miss a detail
What do you dislike about the product?
The "gong" recording message in the beginning of the call. It turns on right in the middle of me introducing myself to prospects on the call. It should be turned AS soon as the person dials into the conference number, so that it doesn't interrupt the flow of the conversation. You make me the happiest person if you could update that. Please and thank you.
What problems is the product solving and how is that benefiting you?
Please see "What do you like best" section :)
Can’t live without Gong
What do you like best about the product?
To be able to listen to sales calls to inspect messaging, deals and capabilities is a must. Now, being able to access calls on my mobile device allows for me to listen to calls on the road with ease.
What do you dislike about the product?
Nothing... still nothing and still nothing
What problems is the product solving and how is that benefiting you?
Allowing for new reps to hear how it’s done...
Amazing AI Capabilities
What do you like best about the product?
The ability to review transcribed highlights from calls.
What do you dislike about the product?
Easier integration with other notes tools. I don't particularly want to log into Gong to review notes.
What problems is the product solving and how is that benefiting you?
Gong is great at automatically picking out key points from conversations, including action items. This allows anyone to get the important parts of a conversation without having to read the entire transcript.
Recommendations to others considering the product:
Learn to use all that it has to offer. It does much more than simple call recording.
Highly Recommend - great for busy front line managers
What do you like best about the product?
Gong has aided our organizations in more ways than I originally anticipated. My AEs use it regularly and efficiently to prep for calls, catch me up on issues or next steps for high priority deals that I could not attend, and track their quality through talk time and engagement tracking. Executives at are organization have contacted me post purchase and said "Gong has become a force multiplier for our organization - I'm so glad we've invested in this technology."
What do you dislike about the product?
Honestly I can't think of much I dislike. I think at first I was disappointed that the transcription wasn't great but after using it for a few months I realized that's definitely not where the value lies so I'm very ok with it's lack of accuracy.
What problems is the product solving and how is that benefiting you?
AEs have lowered the amount of time they talk on calls compared to prospects - they're improving the quality of their conversations by listening more
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
Gong is great
What do you like best about the product?
I wasn't happy being given yet another business application to learn and engage with.
After two minutes I changed my mind.
This tool is the most effective for any sales person or sales manager.
It saves tons of time, and leads to huge improvements in the quality of sales conversations, demos, and price negotiations.
Amazing tool.
After two minutes I changed my mind.
This tool is the most effective for any sales person or sales manager.
It saves tons of time, and leads to huge improvements in the quality of sales conversations, demos, and price negotiations.
Amazing tool.
What do you dislike about the product?
Works like a dream. Not much to not like.
What problems is the product solving and how is that benefiting you?
Huge improvement in ramp up, training, and overall improvement in quality of sales conversations.
Recommendations to others considering the product:
Just try it and see
Customer Success Manager using Gong to review calls
What do you like best about the product?
I like that I can go in an review my call and share it with colleagues and clients.
What do you dislike about the product?
I don't like that it doesn't just get rid of the "silence" moments.
What problems is the product solving and how is that benefiting you?
Able to review calls with high risk clients
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