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Changes How I Run my Engineering Team
What do you like best about the product?
I go back and share with my Sales Engineers exact moments in the call where the audience was engaged and where he/she lost them. They in turn suggest specific timings (e.g. at the 7:10 mark, I got stuck here) in live demos to clients where I can watch and give them over the shoulder guidance on what I would have done differently. It's an incredible tool for ensuring quality across my team.
What do you dislike about the product?
There are some challenges when using the search feature to go find specific calls related to an opportunity from SFDC, but these improve in each version.
What problems is the product solving and how is that benefiting you?
I've gotten both reps and engineers up to speed much more quickly using gong. We ensure that lessons learned travel across the team much more quickly and the evidence is live and tested in front of clients.
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Great software for onboarding, getting feedback and helping me improve as a Sales Rep
What do you like best about the product?
Gong has been really helpful as an Account Executive because it allows me to go back to my calls, skip to the parts that I thought I did really well on and those that I think I could improve on and allows me to see what my colleagues are doing so that we can learn from each other.
I particularly like the fact that I can request feedback from my manager at certain points in the call and we typically have a meeting every week where we discuss feedback/improvements. It's also really helpful because the reporting allows me to benchmark my calls with my colleagues and see what they are doing that is working well.
The interface is user-friendly and the software automatically joins your calls, so it's super simple to set up!
I particularly like the fact that I can request feedback from my manager at certain points in the call and we typically have a meeting every week where we discuss feedback/improvements. It's also really helpful because the reporting allows me to benchmark my calls with my colleagues and see what they are doing that is working well.
The interface is user-friendly and the software automatically joins your calls, so it's super simple to set up!
What do you dislike about the product?
The transcript feature and the analysis of what topics were discussed in what section of the call are not always super accurate but this hasn't been an issue in getting the main value of the platform, which for me is the ability to get feedback from my manager and see what colleagues are doing.
What problems is the product solving and how is that benefiting you?
-Quicker onboarding of sales reps
-Call Coaching/feedback
-Call Coaching/feedback
Sales Development
What do you like best about the product?
I love Gong! In addition to having the calls recorded and transcribed, being able to search for keywords and mentioned statements in calls provides so much value for following up with prospects appropriately.
What do you dislike about the product?
I wish it had a better offline mobile experience.
What problems is the product solving and how is that benefiting you?
Gong plays a crucial part in nurturing deals for our team. Even though we take notes on calls, having the ability to reference back to the call is huge. Gong also has played a huge part in onboarding and training, making the process of listening to calls more effective.
Recommendations to others considering the product:
Use it! It is great.
Gong is an absolute Game Changer
What do you like best about the product?
Gong is a true solution. Our sales leadership was able to review and coach more calls in 2 weeks than we had in the previous Quarters. Gong also allows your reps to take their own development into their own hands. Reps are learning from our top performers, on their own time, even on the go with their fully functional mobile application. I am able to get right to the most important aspects of the call within minutes, listen to calls at 1.5-2x speed (allowing me to coach more than ever), identify trends between reps, create libraries for on-boarding. All of this took minimal set-up. We were able to gain enough value during our trial period with nearly 100% adoption by all reps. The application is endless, as our CS and Impsec teams now are leveraging the platform as well. Unlimited non-recorded users allow for company wide adoption. Marketing, Product, Product Marketing, BDRs, Leadership can now listen to all sales calls and demos on demand. Also the ability to revisit calls during Sales Handoffs & in Deal Cycles vs. trying to find a static document with notes...Its incredible.
What do you dislike about the product?
The transcription is a little off, which can be a little funny when reading back over the document. It is also limited to English Language, we do have a multi-national organization, so not all users can get the benefits gong offers. These are minimal challenges, and I had to think hard to find real areas that I dislike. The value outweighs our process before, and it is not even close.
What problems is the product solving and how is that benefiting you?
Coaching, Professional Development, Alignment between BDRs & Account Executive Teams, Alignment between Marketing & Sales, Alignment between Success & Sales Teams, Manual Note Transcription, Competitive Analysis, Data Driven Coaching, On-Boarding, Sales Qualification Methodology, Active Listening vs. worrying about taking notes, sharing best practices.
Recommendations to others considering the product:
Use the free trial and test it out for yourself. This product was sold from the trial experience alone. It makes things that were previously unimaginable, a reality.
Favorite product that we use
What do you like best about the product?
Ability to listen to conversations over again and not have to compulsively take notes during a conversation. I also love the app and am able to listen to calls when I'm exercising or commuting. I also love the ability to search for words you know were said in a call and easily navigate to that part of the conver
What do you dislike about the product?
Truly, nothing comes to mind. I love this product!
What problems is the product solving and how is that benefiting you?
No need to take notes anymore. SUCH a timesaver. Also, I'm able to be a true expert in understanding my clients' needs bc I can go back and listen to everything they've cited as challenging.
Recommendations to others considering the product:
Absolutely try this! It's my favorite product we use.
Gong changed the way I sell
What do you like best about the product?
I like the ability to ramp faster, have deeper conversations with your prospects because you do not have to focus as much on writing down every detail. Coaching and learning from my peers and management has been monumental for me
What do you dislike about the product?
There is nothing to dislike about Gong it is an outstanding product
What problems is the product solving and how is that benefiting you?
Faster ramp time for myself, cooridinating with customer success teams on customer pain points and project road maps. Product management to understand new features. Engineering uses us to understand in depth integrations needed. The list goes on and on this tool is amazing
Recommendations to others considering the product:
Just buy it!
Gong has been quite helpful for our SDR team and for the ops I work with my new business director.
What do you like best about the product?
The ability to search calls for terms, the ability to go back and review calls at any time
What do you dislike about the product?
Gong has lost 2 calls from my pod so far, this is truly not ideal
What problems is the product solving and how is that benefiting you?
being able to analyze calls, see where we can improve with our sales team etc.
Great for training and understanding account history
What do you like best about the product?
When I started a new job, Gong was a great resource for listening to my peers' calls. Gong recordings were more efficient than asking to shadow real-time calls. It's also easy to find the parts of calls that are most critical to listen to because of the labels/indicators on who is talking and about what. I work in Customer Success, so I like that this is a way to understand a customer's journey before being transitioned to the CS team. I would recommend new users to take advantage of the training resource because Gong is intuitive to use but there is functionality you could potentially miss by not going through . a guided process in the beggining.
What do you dislike about the product?
I think sometimes the labels about what is being discussed could be even more helpful. For example, identifying and labeling what parts of the conversation are about discussing pricing.
What problems is the product solving and how is that benefiting you?
The main business problem I see our team solving with Gong is training an on-boarding. Gong helps new team members have access to a wealth of information on their own time, instead of relying on their peers to add them to upcoming calls. I could also see Gong being very useful for reviewing your past customer calls or when transitioning accounts.
Recommendations to others considering the product:
Go through the training resources. Gong is intuitive to use without them, but I recognize that I am missing some of the full functionality by learning how to use it myself.
Amazing Tool for SDR Coaching
What do you like best about the product?
Transcripts, talk-time, segmented topics, and call coaching feedback areas at the minute mark.
What do you dislike about the product?
Not so much a dislike but I wish it was easier to search for calls. Fuzzy logic seems off on search compenents
What problems is the product solving and how is that benefiting you?
AE call coaching. SDR training for AE role.
Recommendations to others considering the product:
Buy it!
Not only for closing Deals
What do you like best about the product?
The recorded calls with video
I'm in the Customer Success department and I frequently use Gong for the following reasons:
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
I'm in the Customer Success department and I frequently use Gong for the following reasons:
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
What do you dislike about the product?
Honestly, Gong is really surpassed my expectations that I cannot think of anything that I dislike at this time. Even our Account Manager is quick to followup at the user level, which is great to know that Gong doesn't focus only to the buyer/champion.
What problems is the product solving and how is that benefiting you?
I'm in the Customer Success department and I frequently use Gong for the following reasons:
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo.. list goes on. I used it on the train to and from work to expedite my training and ramping up.
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
It also tracks questions within the video, which I play to track and build a stronger FAQ sheet for our new hires
- Learn about my primary contacts (champion/buyer) see what their personality is like
- Understand what goals they are trying to achieve
- Core reasons they moved forward with us being their vendor of choice
- Adding additional context on the client that otherwise the best AE handoff would not be able to provide
I also used this frequently as I was going through my onboarding cycle as a new employee. Listening to the top sales people and even people within my department take on calls enabled me to quickly learn best practices, and the industry lingo.. list goes on. I used it on the train to and from work to expedite my training and ramping up.
Gong provides so much value to my day-to-day life that I will be advocating for them everywhere I go.
It also tracks questions within the video, which I play to track and build a stronger FAQ sheet for our new hires
Recommendations to others considering the product:
It doesn't have to only be used for sales. Think about your current issues and how a recorded & documented call could benefit you.
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