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Brent Taber (Qualys) - Gong Review
What do you like best about the product?
- Listening to other sales team member's calls for tips and tricks
- The ability to listen to my own calls and critique
- Measured translated speech tool
- The ability to automatically sign on to Webex
- The ability to listen to my own calls and critique
- Measured translated speech tool
- The ability to automatically sign on to Webex
What do you dislike about the product?
- The button to add a call to your calendar is too hard to find and not intuitive.
What problems is the product solving and how is that benefiting you?
- Increasing sales ability and numbers
- Reviewing problem calls and laying out a plan for remediation
- Reviewing past calls for missed details
- Reviewing problem calls and laying out a plan for remediation
- Reviewing past calls for missed details
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Gong is amazing!
What do you like best about the product?
I love that I can learn from my colleagues.
What do you dislike about the product?
The translation from voice to text could be better.
What problems is the product solving and how is that benefiting you?
Training. I learn from my best colleagues and it's made me a better salesperson. Plus, someone reached out about an issue with a deal, citing something on our call. I listened to the call and realized they were wrong.
Recommendations to others considering the product:
Do it. If you want salespeople to learn from each other and if you want to be able to coach based on calls that you're not there for, get it.
This is a great product!
What do you like best about the product?
The ease of use that I can get statistics about my team calls.
What do you dislike about the product?
Some additional reports would be useful, but all and all very good!
What problems is the product solving and how is that benefiting you?
Understanding and improving the way my team talks to our customers
Great tool for coaching/feedback
What do you like best about the product?
I love that reps are able to request feedback on calls and I'm immediately notified. I like that I'm able to time stamp feedback and speed up calls when listening to them. Also the mobile app is awesome for listening to calls on the go because download them offline.
What do you dislike about the product?
I wish there was an overall score card feature to aggregate feedback. It's hard to measure overall improvement with reps calls. The reporting features aren't great.
What problems is the product solving and how is that benefiting you?
We had no way to give call feedback to our reps. Gong was easy to roll out to the team
Simply THE BEST sales coaching tool out there
What do you like best about the product?
The ability to have AI dissect, analyze and "observe" my sales reps web meetings and calls. This tool has allowed me to have hours of my day back by recording my reps demos and giving me the ability to hone in on key areas of focus. I'm able to listen in real time if I want, but what I truly love is the ability to give feedback that can be shared and viewed by all my reps. Usually if one rep needs coaching in a certain area, odds are my other reps do as well.
What do you dislike about the product?
Frankly, I can't think of much that I dislike. I would like to start seeing the observations made by the Gong content/marketing team (this is what they use to create their world class sales blog) automatically tied into the Gong recording; so I wouldn't just be looking at pure data I would also have their suggestions on each call.
What problems is the product solving and how is that benefiting you?
More time back in my day. I don't have to sit in on every meeting. Coaching can be done after the fact, rather than in real time where feedback is tougher to give with a client or prospect on the line. Analytics, insights, and trends that I would otherwise have no way of tracking. Reps being able to share successful (and not successful) calls to help educate and teach other reps.
Reliable tool with simple user interface
What do you like best about the product?
I love how easy it is to share calls with other co-workers as well as viewing/reviewing participants on each call.
What do you dislike about the product?
As a occasional user as I no qualms at this time.
What problems is the product solving and how is that benefiting you?
This has been a great tool on re-aligning our sales team on best practices. More specifically, we are able to review calls and share calls with our internal teams in order to refine their skills and report on best practices or tactics being "done right" in product demos, etc.
It's magic!
What do you like best about the product?
We use Gong to track all AE calls and demos. On the L&D side, it's great to have a library of calls, searchable by rep, topic, or even word. Follow them on Linkedin, Gong produces some wonderful data-driven content.
What do you dislike about the product?
Not much to dislike. The interface is great. No recommendations for improvement at this time.
What problems is the product solving and how is that benefiting you?
We use Gong to ramp new reps. Situational training is easy because we can pull up calls where key phrases have been mentioned. Also, we're able to check for compliance by searching key words/phrases.
Gong is Incredible!
What do you like best about the product?
I love that I can go back through my calls and not only listen and watch a demo, but can immediately get to a part of the conversation I need to review. Also the color based Topics section is extremely useful in reviewing a call and the Trackers feature is fantastic
What do you dislike about the product?
The only thing I dislike is that Gong announces itself on a call.
What problems is the product solving and how is that benefiting you?
It's just super helpful to review calls and gives me confidence to not take as meticulous notes because it is being r
Scary-good
What do you like best about the product?
It's so easy to search through demos by keyword to find the exact sections I want to review, pass on for coaching and feedback, or send to product. Now I don't have to worry about scribbling down every last note during the demo, but can go back and watch the meeting later to add additional details. It also tags directly into SFDC, so anyone else with visibility into that account/opp can check out the call as well.
What do you dislike about the product?
The transcribe feature is a great concept, but still has some major flaws that keep it from being as useful as you'd want. It would be nice to be able to simply copy and paste some ares of the demo into SFDC for notes purposes rather than retyping, trying to guess at what was actually being said, or actually listening to the meeting again. I'm also hoping that gong isn't secretly the beginning of Skynet and now we're responsible for the end of humanity. Machines, please be kind to us when you rise to power.
What problems is the product solving and how is that benefiting you?
Training for new team members, coaching, product feature request cases, etc.
I have been able to view gold standard demos from peers and team leaders to help as I learn as well as review my own demos to look for areas for improvement and coaching.
I have been able to view gold standard demos from peers and team leaders to help as I learn as well as review my own demos to look for areas for improvement and coaching.
Recommendations to others considering the product:
Think about all the times you wanted to get help on a specific scenario, but couldn't remember exactly how it went...now you can just search for that section in the demo and tag your manager/coach for feedback. Incredible.
Chief Client Officer
What do you like best about the product?
The automation to coach the sales team, account managers and supervisors
Accountability to ensure we make sure we are delivering the best customer service and client satisfaction.
We trend client needs
We trend product needs
We trend training needs
We easily have agents self-aware and adjust immediately
It is very efficient and saves time!
Accountability to ensure we make sure we are delivering the best customer service and client satisfaction.
We trend client needs
We trend product needs
We trend training needs
We easily have agents self-aware and adjust immediately
It is very efficient and saves time!
What do you dislike about the product?
My password resets and does not send it immediately to my inbox.
It does not recognize Spanish calls =(
It does not recognize Spanish calls =(
What problems is the product solving and how is that benefiting you?
Sales coaching and QA has been cut in half! Power phrase reinforcement and filler words have improved and are easily tracked. We have improved our pitch and close ratio by optimizing the anatomy of the calls by component.
Recommendations to others considering the product:
If you care about improving your pitch, your teams pitch and bridge the gap between Sales and Service...this will empower you and get you a raise. There is nothing hidden once you have GONG. It has changed my management and taken it to another level!
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