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Powerful tool for any sales professional
What do you like best about the product?
Having an archive of past meetings that is coupled with powerful search/filtering tool is a game changer.
What do you dislike about the product?
The interface is a little clunky and slow. Not a deal breaker in my eyes though.
What problems is the product solving and how is that benefiting you?
It helps us to think more strategically about our meetings. Being able to see stats after the call and do a quantitative analysis across successful/ not successful meetings has allowed us to really step our game up.
Recommendations to others considering the product:
This is a need for any sales team. Having data to back up why you want reps or why a rep personally changes their processes is vital. Gong fills that void.
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Account Executive - SaaS sales
What do you like best about the product?
I love that I can go to any point in a conversation that begins with the questions I asked to find out if there was a better way to ask it, or what I could have done differently. Since it records all spoken words, I can find the competitors, key discussion items, budget cycles, etc. without writing anything down and actually missing out on being present in the conversation.
What do you dislike about the product?
Sometimes the talk tracks don't exactly match up with those that are speaking, and when there are multiple users in a room on one line, it's very difficult to know who is speaking unless they specifically say their name.
What problems is the product solving and how is that benefiting you?
This is a great software piece that actually helps me become better at my job. Rather than always thinking back and saying, "what if?", I can now review all of my calls, learn from my successes and failures in order to be better prepared the next time I meet with clients. In addition to be a completely collaborative software, finding any little of nugget that was said, but not actually heard, is extremely powerful to bring to the table and ensure that you are always on the same page with your team, and clients.
Recommendations to others considering the product:
Keep making improvements! Excited to see the future of the company!
Exciting tool - very useful & keep evolving
What do you like best about the product?
The new features that keep coming, mainly the voice to text recognition and the fact I can jump between parts of the call, especially if I want to look for a specific word which was mentioned during the call
Comfortable UX.
Comfortable UX.
What do you dislike about the product?
It used to have some bugs (sometimes the bot did not start recording automatically), but now it is seems to be fine
What problems is the product solving and how is that benefiting you?
Every G2M is recorded automatically on the cloud which saves me time to record and save
Recommendations to others considering the product:
Great tool, with great minds behind it
Marketing & Gong
What do you like best about the product?
I love how I can easily see the different aspects of the call (such as discovery). I work as a content marketer and I use Gong to see exactly what our clients are looking for, and it's so helpful to be able to skip from section to section quickly to get the information that I need.
What do you dislike about the product?
I wish that there were more ways to organize calls besides mine, my team, and the company. It would be cool if I could organize/search through calls based on calls where the prospect speaks a lot or something to that effect.
What problems is the product solving and how is that benefiting you?
Gong helps individuals who aren't directly involved with sales easily understand the sales process. I really feel like Gong helps me more accurately understand how to market to our customers.
Recommendations to others considering the product:
If you'd like to increase sales visibility and facilitate easier coaching, I would recommend Gong to your organization.
Gong has been great when doing product demos at Siteimprove. It's really nice to review your calls.
What do you like best about the product?
The analysis of the call and being able to hop to certain parts of the call quickly. I can also monitor my talk time to make sure I am asking enough specific, thought provoking questions.
What do you dislike about the product?
It seems to be a little difficult to send the call to your prospects.
What problems is the product solving and how is that benefiting you?
We are able to see when we used certain words that we might not want to use on sales calls. I am also able to focus on the call rather than scrambling to take notes. I can always review the call and take notes afterwards.
Gong Demo Recorder Review
What do you like best about the product?
I love being able to go back and listen to demos. It leaves my hands free and lets me have a more fluent conversation as opposed to scribbling notes constantly while trying to listen to a prospect.
What do you dislike about the product?
This might just be the way my company has it set up, but anyone in the company can listen to my demos. I'd appreciate a little more privacy in which only my team and managers could listen.
What problems is the product solving and how is that benefiting you?
Being able to pinpoint where a sales conversation went wrong is very helpful. The ability to go back and listen to where interest was sparked is vital, especially with big prospects that bring entire teams to demos.
Recommendations to others considering the product:
Try running it on your next few demos and go back and listen. This platform will speak for itself.
Fantastic sales training tool
What do you like best about the product?
The auto-tagging feature is super helpful. Sometimes I'm looking for suggestions on how to position a feature of our product and I'll simply search videos where "x" is mentioned.
What do you dislike about the product?
I do think the rebranding is a little tacky. First time user training / "walk me" type orientations could be helpful. There are a lot of features I think could be helpful but I don't really know how to use yet. It is sometimes difficult to search for my fellow colleague's calls.
What problems is the product solving and how is that benefiting you?
Training is huge. Rather than spending hours 1:1 with new employees or having them "shadow" sales calls, Gong provides a fantastic way for anyone to review. Even as a tenured employee of my current company, I frequently go back to review how my management or fellow Sales Engineers are positioning and handling objections.
Recommendations to others considering the product:
Definitely a worthwhile investment
Easy to use with a simple layout. Makes listening to calls a breeze!
What do you like best about the product?
I love being able to search with the filters set, such as employee, name, topics, call name, etc.
What do you dislike about the product?
Not anything I can think of. I can honestly say I have never run into any issues with Gong yet.
What problems is the product solving and how is that benefiting you?
Being able to record our calls, and being able to easily find the calls based on what it was called on my calendar. I can look at my calendar and then search that in Gong and find it no problem. LOVE IT.
Recommendations to others considering the product:
USE IT! It is so easy to get used to and the clarity, along with the topics it AUTOMATICALLY sets, helps with knowing what part of the call to go to.
Fantastic Sales Tool
What do you like best about the product?
The ability to review your own calls is invaluable to the success of a good salesperson. Reviewing calls of my colleagues is just as valuable, understanding where we are having the most success, presenting consistent pricing, and reviewing the objection handling of others has been crucial to our companies success. I could not rate this tool highly enough!
What do you dislike about the product?
I honestly cannot think of anything I dislike with this product. I cannot imagine not having this tool in our toolkit.
What problems is the product solving and how is that benefiting you?
Understanding how much you are talking in relation to your prospect, what filler words are being used, and the ability to focus on the conversation rather than taking notes are just a few of the business benefits Gong provides.
Great tool, especially for onboarding!
What do you like best about the product?
It is widely used in our organization not only to help with training and onboarding but also continuous learning. It's easy to navigate and use which makes it a good tool to incorporate in my day-to-day.
What do you dislike about the product?
I haven't had any issues with Gong so far.
What problems is the product solving and how is that benefiting you?
For me I'm using it mostly for training purposes and a tool that is helping with the progression of my career as I look to next steps.
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