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Gong allows us to quickly get feedback on our G2M & offers AEs easy access to learn from their peers
What do you like best about the product?
The platform! Ability to search for key words, etc. I also like the notifications for upcoming calls and completed calls.
What do you dislike about the product?
It's a little hard to contract email notification settings.
What problems is the product solving and how is that benefiting you?
Feedback on our G2M and Peer to peer professional development
Recommendations to others considering the product:
Summary reports and better data visualization would be helpful
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Very helpful in increasing the close rates and fast-track on-boarding
What do you like best about the product?
We love Gong.io for two reasons: It has always helped us close more deals and Fast_track the AE & SDR onboarding. A robust tool and a must-have for any sales team.
What do you dislike about the product?
UI could be better. The segmentation could have been better.
What problems is the product solving and how is that benefiting you?
Onboarding, Training, Call Analysis, Close.
Recommendations to others considering the product:
Yes
No brainer
What do you like best about the product?
We have a record of every conversation saved directly into our CRM
What do you dislike about the product?
It didn't record the first 5 minutes of my call one time
What problems is the product solving and how is that benefiting you?
TRAINING, win/loss analysis, scheduling every stakeholder on a call (they can just listen to the gong recording when it works for them)
Recommendations to others considering the product:
Yep - do it
Gong Feedback
What do you like best about the product?
Easily access phone calls and presentations. Fantastic training tool.
What do you dislike about the product?
When joining/listening to a live call, I wish the screen wasn't so small. It's hard to see what's being shown.
What problems is the product solving and how is that benefiting you?
Reviewing calls/presentations for training purposes.
Excellent Resource for Sales Teams
What do you like best about the product?
-Using Gong to revisit calls for next steps & action planning
-Analyzing interaction with clients & talk time
-Great thought leadership from sales call data created by their team for their blog
-Mobile app is great for listening to calls when I'm way from my desk
-Analyzing interaction with clients & talk time
-Great thought leadership from sales call data created by their team for their blog
-Mobile app is great for listening to calls when I'm way from my desk
What do you dislike about the product?
Overall we are very satisfied with the product.
What problems is the product solving and how is that benefiting you?
-Consistency in sales calls
-Training/coaching
-Better understanding of client/prospect needs from re-listening to calls
-Training/coaching
-Better understanding of client/prospect needs from re-listening to calls
Recommendations to others considering the product:
Really unique product. Our team uses it regularly!
Great tool for CSMs
What do you like best about the product?
It's great for ramping up new CSMs on my team as they can easily learn the role by listening to other CSMs calls. It let's me analyze my team call stats so I can coach them on how to be a more effective communicator.
What do you dislike about the product?
Don't have any dislikes. Would be good if the recording would be higher quality as sometimes it's hard to read off the screen.
What problems is the product solving and how is that benefiting you?
Ramping up of new employees
Coaching team members
Coaching team members
A great opportunity to learn faster than ever before!
What do you like best about the product?
I can watch back recordings on demand and quickly skip to topics I care about quickly which saves me a lot of time from having to scrub through the whole recording. I'm also able to take notes, tag other colleagues and point them to certain parts of the recording to support learning and feedback processes!
What do you dislike about the product?
What's there to dislike about conversation intelligence?
What problems is the product solving and how is that benefiting you?
The ability to quickly see patterns of what successful sales executives are doing and sharing those with the wider team. E.g. We can quickly analyse the talk ratios between sales:prospect and topics which are discussed.
Recommendations to others considering the product:
Great way to help develop your customer team.
Gong has transformed the way we coach and develop sales professionals.
What do you like best about the product?
Gong has increased the volume and quality of our call review process. By providing the team with a tool that promotes more self and peer review, we've seen the volume of reviews increase by more than 10x. By helping us build a better library of best in class examples, we have also helped the team really get better by always having those examples they can listen to.
What do you dislike about the product?
The platform is a bit messy. We have more than one group using the tool and unfortunately we can't separate the instances for a clean view from one group to the next.
What problems is the product solving and how is that benefiting you?
Close rate has increased by more than 4%. New reps are onboarding and getting up to target faster. Development has become fun and a priority which we believe will help with retention.
Recommendations to others considering the product:
The AI feature in Gong is really valuable. We're just starting to get the data and recommendations and they're incredible.
Great app to record call automatically
What do you like best about the product?
Syn'c with calendar so it starts recording your calls when they start without any additional set up.
What do you dislike about the product?
I had it fail a couple of times, contacted support and they only responded 1 of the two times.
What problems is the product solving and how is that benefiting you?
Being able to share calls with customers, vendors and being able to reference those calls over and over again.
Best Peer Coaching Sales software in the game.
What do you like best about the product?
Intuitive. Easy to listen and insert comments.
What do you dislike about the product?
Have not been a complete power user so I am unable to give recommendations. Product has been great so far.
What problems is the product solving and how is that benefiting you?
Sales Coaching. Spending times listening to calls was painful and time consuming. Gong organizes all of your recordings and lets you insert comments for feedback.
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