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My Personal Review
What do you like best about the product?
I enjoyed that you were able to see demos done live and not feel like you are intruding. Really was helpful to see how an account sales rep presents a products and then caters it to the customer.
What do you dislike about the product?
I honestly didn't use product enough to see any flaws with the software.
What problems is the product solving and how is that benefiting you?
Being able to perform product/service demos to potential clients, allowing a video 1 on 1 with them and allowing them to share there difficulties so you can try to find a fit. Also being able to monitor and be back seat in analyzing performance for sales reps.
Recommendations to others considering the product:
Great product to use for analytical purposes
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Gong is a neat tool for sales professionals
What do you like best about the product?
I liked the concept of the product. Being able to fully use a natural language processing and machine learning to help train and suggest information to sales people and other customer service reps is a nifty - especially with it being able to transcribe in real time.
What do you dislike about the product?
To be honest, not a whole lot. A lot of the issues I have had (transcribing related) have often been fixed with product refreshes and updates. Sometimes getting it set-up when calling a prospect can be a bit cumbersome as well.
What problems is the product solving and how is that benefiting you?
We like to use it for analyzing sales calls and ensuring that all employees are closing deals with ethics and also using the right language on calls. Moreover, it can be used for coaching as well.
Recommendations to others considering the product:
Definitely worth a shot if you're looking to improve from areas of customer service and sales. As a start up business, I like supporting them because I think that all in all they're headed in the right direction as a company. If you are having a problem with one of the features, I would recommend doing a data or a product refresh or even an update, because I have noticed that this fixed many of the concerns that I had.
Great coaching tool
What do you like best about the product?
Whether in the on boarding stage of a new sales role or just trying to improve/polish my selling skills, Gong provided a fantastic library of resources from my team/company. It also helped me be more concise on calls.
What do you dislike about the product?
The transcription feature is not very accurate; thus, I still took notes during my calls, making this feature irrelevant. The platform was also a bit unorganized. It was hard to separate teams.
What problems is the product solving and how is that benefiting you?
Gong helped me identify the amount of time a customer is speaking vs. sales rep. This helped me be more concise when on calls, as well as improve my listening skills.
Great Sales tool that makes Recording calls and meetings simple
What do you like best about the product?
Gong is s easy to use, and tenured reps can use it not only to go back and listen to calls for notes etc but also for continued training to ensure my sales skills are staying sharp. This is also a great tool for ramping up new employees, they can listen to multiple reps and their approach to different sales calls, from voicemails they leave to an online demo and presentations. This allows new reps to ramp up quickly without having to wait for a sales rep to book a call and invite them. They can listen and then debrief with each specific sales reop ensuring everyone's time is being used wisely. Prior to gong recording call was too much of a hassle to do it on any type of consistent basis.
What do you dislike about the product?
There isn't anything I've pinpointed as of yet that has been negative
What problems is the product solving and how is that benefiting you?
Coaching Sales and our Customer Success in areas of improvement while listening to their calls. The amount of time we are spending to ramp up new reps has decreased significantly.
Recommendations to others considering the product:
If you're thinking about using Gong, don't hesitate, they make it so easy to use, you'd be silly not to use it if its available to you and you in sales, service, training, or support.
Great, Intuitive software
What do you like best about the product?
The software is easy to use and makes pulling and reviewing calls a breeze. It's incredibly intuitive and doesn't require extensive training to be able to use all the powerful features it contains.
What do you dislike about the product?
The only thing I don't like about Gong is when I'm not able to find the calls I'm looking for. However, this typically isn't Gong's fault, rather it's the fact that the call was not able to be pulled into Gong which can be frustrating. But again, not Gong's fault.
What problems is the product solving and how is that benefiting you?
I work in customer success and it helps us provide additional value to our customers in ways we wouldn't be able to if we weren't able to go back and listen to our calls and our salespeople's calls.
Recommendations to others considering the product:
The only real recommendations that I have is to keep using it! It's a great product with great support and a lot of amazing features that keep impressing us. I've been pleasantly surprised by how easy it is to use, and how helpful it has been in our company.
Great Sales Resource
What do you like best about the product?
Great tool for post-meeting review and analysis, accuracy, and really helps with call research and training.
What do you dislike about the product?
Takes a little while to get used to the idea that your bad calls will be recorded.
What problems is the product solving and how is that benefiting you?
Sales efficiency and effectiveness.
Gong has changed the game for our team
What do you like best about the product?
1. We now have better insights into the consistency and quality of our Discovery process
2. The transcription is amazing and has allowed us to fine-tune our demo scripts
3. Calls are attached the opp in Salesforce which allows our downstream implementation team to get up to speed quicker when receiving new accounts
4. Provides insurance against miscommunication in the sales process
2. The transcription is amazing and has allowed us to fine-tune our demo scripts
3. Calls are attached the opp in Salesforce which allows our downstream implementation team to get up to speed quicker when receiving new accounts
4. Provides insurance against miscommunication in the sales process
What do you dislike about the product?
The cost and having to pay annual in advance
What problems is the product solving and how is that benefiting you?
Ramping AE's is a considerable effort when scaling as fast as Harri is - Gong allows our new AE's to get up to speed much quicker. This has a huge impact on our scaling model.
Fantastic! One of the Best Sales Learning Tools
What do you like best about the product?
I love that it's able to intelligently break down my calls, picking out filler words, turning points within the call, and the ability to speed it up to make faster reviews possible.
In addition, it's amazing to listen to the calls of the top reps, and learn so much faster!
In addition, it's amazing to listen to the calls of the top reps, and learn so much faster!
What do you dislike about the product?
The only thing I dislike is the app, it's unable to play video calls like the website, but that's something that can be easily fixed.
What problems is the product solving and how is that benefiting you?
Sales training, specifically demonstrating best practices for sales calls by listening to real world examples.
It's much more effective than reading a powerpoint or a script on what to say versus hearing what real world reps are saying to convert prospects.
It's much more effective than reading a powerpoint or a script on what to say versus hearing what real world reps are saying to convert prospects.
Recommendations to others considering the product:
Get it as soon as possible!
Gong Review
What do you like best about the product?
They ability to speed up the recordings.
What do you dislike about the product?
That it takes a while for the recordings to upload.
What problems is the product solving and how is that benefiting you?
Learning how to be a better sales person by reviewing calls.
Recommendations to others considering the product:
You should use it
Great Product for Sales Team
What do you like best about the product?
I think as a org, it would be nearly impossible to have your boss take time to be on every call. But with Gong, reps and managers can go over certain calls and get feedback to be a better rep.
What do you dislike about the product?
The only real downside is that Gong will disconnect from our calendar and some calls won't log.
What problems is the product solving and how is that benefiting you?
Training of reps/better feedback. It has made our 1-1's a lot more productive, and team members can learn more from each other.
Recommendations to others considering the product:
Use it
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