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Gong is great!
What do you like best about the product?
Ability to review calls, analysis of calls, and the value is brings to help me see how I'm doing and learn from others
What do you dislike about the product?
Really not that much. I guess the AI could be better, but it's already really good
What problems is the product solving and how is that benefiting you?
Lack of training and refining sales process
Recommendations to others considering the product:
Just use it!
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Feedback. Insights. Better conversations.
What do you like best about the product?
Especially for new team members, you can get a great sense of your company's talk-track and understand your value proposition. Listening to your team's calls gives you a better sense of what your prospects are saying so you can better prepare for your next call.
What do you dislike about the product?
There is still a few things that need to be built out - overall, not much to dislike. The transcription isn't always accurate, but I don't feel that's where the true value lies, anyway.
What problems is the product solving and how is that benefiting you?
We use it to better our service offering to our customers, based on real-time feedback from our customers and prospects alike. Also, you don't have to take notes on calls and you can focus on really listening and being present with the prospect having the peace of mind that the call will be there for review afterwards.
Gong is the perfect training tool
What do you like best about the product?
Transcripts are great, topic recognition, reviewing notes without even taking them
What do you dislike about the product?
Notification emails should not be sent before a call to a prospect. Because if I cancel the calendar invitation and this gong email arrives anyway it causes uncomfortable explaining and apologies.
What problems is the product solving and how is that benefiting you?
Training in group sessions preparing a gong call is great and we analyze if we follow or how to improve our sales process.
Recommendations to others considering the product:
Get the more senior sales people to organize training sessions based on calls.
Gong has helped my daily life
What do you like best about the product?
I love that I can use Gong to re-listen to my calls. Understand what went well and what didn't. I can focus on my calls when I am on the call instead of stressing about taking notes. I can always re-listen to my calls
What do you dislike about the product?
Honestly, the only negative I have is that if someone else starts the meeting (if I created it) the call does not record. It's an issue if we are all in one room and my computer isn't the one that is being used as the main
What problems is the product solving and how is that benefiting you?
I am able to save time on calls taking notes
I love that I can just shoot a message through Gong to my manager and get feedback on a specific part of the call or on the whole call. It really allows me to get real honest feedback. Instead of me relaying messages all the time, he can listen to it himself.
I love that I can just shoot a message through Gong to my manager and get feedback on a specific part of the call or on the whole call. It really allows me to get real honest feedback. Instead of me relaying messages all the time, he can listen to it himself.
A fantastic tool for improving my training calls
What do you like best about the product?
Gong's post-call analytics are great! I love getting into the stats to identify areas where I can improve my delivery, word choice and customer back-and-forth.
What do you dislike about the product?
While it's really great that Gong identifies users by name, it unfortunately sometimes can't tell certain users apart. So we will see things like "Caller1" or similar unclear names if there are more than 2 users per call.
What problems is the product solving and how is that benefiting you?
I'm making my calls tighter and making stronger language choices to help bring my clients to value.
Recommendations to others considering the product:
This is an absolutely fantastic tool for any employee who is going to be on the phone with a customer.
Easy to Use & Great Analytics
What do you like best about the product?
Having the call analytics pretty immediate is awesome! The call's top topics, breakdown of each member speaking, interactions, etc. is great insight for the user (call host). The ability to access our entire company's calls is so useful and powerful. We are able to share recorded calls for teaching moments cross-functionally, which enables transparent insights.
What do you dislike about the product?
Externally shared Gong Calls expiring can be frustrating
What problems is the product solving and how is that benefiting you?
Call referencing - the ability to teach and gather feedback for our team by sharing calls
Awesome Education Tool
What do you like best about the product?
Listening back on all of my colleagues calls across the entire organization presents a very useful educational tool. It allows you to have perspective of your product from every angle possible.
What do you dislike about the product?
The only thing i could possibly think of, and this is incredibly nitpicky, is that sometimes it times out after not being used for 30 minutes or so and I have to take 5 seconds to sign back in.
What problems is the product solving and how is that benefiting you?
It allows me to review all of my calls and listen in on everyone else, its an incredibly useful sales tool.
Best Call Review System
What do you like best about the product?
I love how it breaks down your call for you, it shows you how long you spend on a certain topic and lots of other helpful information. I love how I can listen to my other teammates calls so I can improve my own based off what I hear in their call.
What do you dislike about the product?
There is not really anything I do not like. It works very well and is easy to use. I have no complaints about this product. Very satisfied by what I get out of Gong.IO
What problems is the product solving and how is that benefiting you?
I am improving on my calls and launching out more partners every week. I have found that I benefit from listening to other teammates calls, they help me improve by hearing how they approach different topics. There is nothing better than being able to train yourself without having to ask people how they run their calls, I can just listen to them on my own time.
Recommendations to others considering the product:
I think if you need help getting better at how you approach your calls, this is the system for you! I have gained so much from using Gong, all the data it gives you is very helpful and shows you where you can improve to get better results out of your calls.
Gong Makes Sales Easy!
What do you like best about the product?
I love the AI built into the platform that tracks key words that are used, length of time spent on certain topics, and the ability to review portions of any demo I'm running.
What do you dislike about the product?
Nothing I've found yet, it's a really stellar product!
What problems is the product solving and how is that benefiting you?
The objective and straightforward way to see exactly what was discussed on a given demo, who said what, for how long, and the ability to search by topics merely mentioned during a call.
NOT JUST A SALES TOOL
What do you like best about the product?
The plugin with Zoom that allows auto-recording of all my client meetings
What do you dislike about the product?
The GUI could be more streamlined. Dashboard view with personal KPIs would improve the experience.
What problems is the product solving and how is that benefiting you?
Client Success problems specifically. With recordings of each of my Gong calls, I can search for keywords and be directed to within seconds of the exact spot in the recording. With so many clients calls on the go, Gong allowed us to know with certainty, exactly what was discussed.
Recommendations to others considering the product:
Gong is not just for Sales Teams!
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