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Its been a good learning tool
What do you like best about the product?
I like that it can be broken down into categories. I can go back and listen to my calls and fix my mistakes.
What do you dislike about the product?
It does ring into my calls and makes me think that it's my partner.
What problems is the product solving and how is that benefiting you?
We didn't really know if there were problems across the floor but we can now. Also a good teaching tool.
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The system that betters your calls and performance!
What do you like best about the product?
I love Gong because
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
What do you dislike about the product?
I dislike that when I'm on my phone trying to search calls, it doesn't default back to the one I was searching. Its annoying to have to retype the information again.
What problems is the product solving and how is that benefiting you?
I'm able to see how much I'm talking vs. my client, and before gong, i was talking way too much! Now im able to observe how much i talk and help my clients to talk more to drive sales.
Excellent tool for evaluating and honing skills
What do you like best about the product?
As they say, hindsight is 20/20. Gong gives me the opportunity to identify areas of opportunity using real world examples. I love the indexing of key words within the call to really dial in on evaluations.
What do you dislike about the product?
Sometime have to wait longer than I'd like to get access to the recordings.
What problems is the product solving and how is that benefiting you?
Being able to go back to hear the flow of conversations to develop most effective approaches and develop the right habits.
Wonderful Tool
What do you like best about the product?
the ability to type in any word and search calls
What do you dislike about the product?
that all reps can listen to your calls because it causes conflict
What problems is the product solving and how is that benefiting you?
the ability to coach reps
A must have for customer facing roles
What do you like best about the product?
As someone who is not in a sales role but uses Gong, I can confidently say I am a huge advocate for Gong. At first I thought it was a 'nice to have'. After using it for a few months I can say that it is a 'must have'. It's like one of those things that if you never used it your life is ok - but once you start using it you can't stop. The ability to easily record and share meetings with clients is incredible. Gong integrates so seamlessly with all of our tools that I never even have to think about it, or spend any time on it - aside from utilizing it's helpful features.
What do you dislike about the product?
Honestly, nothing - I have never run into any issues, or had to spend any time figuring anything out.
What problems is the product solving and how is that benefiting you?
My main uses for Gong: Automatically recording my client meetings, reviewing meetings others internally have held with my clients and viewing transcripts of meetings. Also an amazing tool for training, reflection and onboarding new employees.
Learning Again
What do you like best about the product?
I like the fact that after 20 years in Sales, this software has allowed me to learn more about my style, weakness, and areas for improvement than ever before. To be able to listen and learn from fellow team members, and also to ensure that I never forget exactly what a client's requirements are, this software is invaluable.
What do you dislike about the product?
There is nothing fundamental to dislike in all honesty.
What problems is the product solving and how is that benefiting you?
Always understanding the client's need correctly, because you can always go back, listen and analyse again. Invaluable! Also being able to have others review and comment on your calls so that you are constantly improving.
very intuitive
What do you like best about the product?
that you can go directly where you want to in the call, use the keywords to save time.
What do you dislike about the product?
nothing. It works great and helps me become a better salesperson
What problems is the product solving and how is that benefiting you?
I've solved making the same mistakes over and over. benefits is that it's making me a better salesperson because my manager and I point out my flaws.
Great learning tool
What do you like best about the product?
Gong allows you to easily trace back to past calls and understand the language that was successful in pitches, identify trends, and easily skim through calls to find key points
What do you dislike about the product?
Occasionally Gong will not join a call on time, cutting out some sections.
What problems is the product solving and how is that benefiting you?
Training & coaching for all client facing employees has become more streamlined & call review allows us to better assist SDRs in lead qualification & nurturing. It's become an important tool for new hires & internal promotions as an easy, quick way to get ramped up.
Recommendations to others considering the product:
Gong allows for a more centralized, searchable source of call recordings & the ability to leave coaching notes is a huge benefit when compared to any CRM call recording functions.
Gong is great for reviewing calls and creating a criteria of skills.
What do you like best about the product?
I enjoy being able to search repetitive terms and get a quick count of them. I also enjoy using the scorecard to give us a way to gauge our growth.
What do you dislike about the product?
Getting them in my emails every day is annoying and it's not an activity I want bombarding my emails every day. A weekly recap would suffice.
What problems is the product solving and how is that benefiting you?
Training and gap identification. And I use it to ensure the partners are getting a great customer experience.
Recommendations to others considering the product:
Scorecard templates, statistics and report pulling - evidence for skills that close sales.
Tremendous Value-Add
What do you like best about the product?
The transparency it creates, and the ability to search for keywords in transcripts.
What do you dislike about the product?
I wish we could record non GTM calls--sometimes renewal calls and other important feedback calls don't get recorded because clients call us directly.
What problems is the product solving and how is that benefiting you?
I'm not sure how we survived before Gong--it is such a helpful tool for training, coaching, self-improvement, onboarding new clients, and passing along a client's exact feedback to other teams in our organization.
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