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Very helpful
What do you like best about the product?
I like that I can go back and review calls that I made. I also like the ability to listen to other reps calls for tips.
What do you dislike about the product?
Nothing really. I think its a great tool
What problems is the product solving and how is that benefiting you?
I have been able to analyze my calls.
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Love the ability for Gong to record and analyze my reps calls!
What do you like best about the product?
The analysis portion that enables you to search for key words or topics covered in the conversations.
What do you dislike about the product?
Gong occasionally will disconnect from web-conferencing applications. Not sure if that's on the Gong end, or a result of the web-conferencing application pushing updates. The result, however, is that reps have to reinstall the plug-in. This happened once or twice in 12 months of using Gong - so very minor.
What problems is the product solving and how is that benefiting you?
Two main business problems. 1. Recording and storing recorded calls for new hires to be able to have a repertoire of recorded calls 2. Ability to listen to calls on my own time and identify coaching opportunities for my reps.
Recommendations to others considering the product:
Make sure that Gong integrates with your softwares. This is a startup and they are still building integration capabilities.
Gong Recordings
What do you like best about the product?
I like that I can review my colleagues' calls for feedback and developmemt
What do you dislike about the product?
I have not come across anything that I dislike
What problems is the product solving and how is that benefiting you?
Coaching sessions are much more effective
So easy to use and provides helpful feedback
What do you like best about the product?
The visual representation of who is talking, helpful summary stats
What do you dislike about the product?
Interface could be even cleaner with better layout
What problems is the product solving and how is that benefiting you?
Improving sales calls
Recommendations to others considering the product:
do it
Gong is Great
What do you like best about the product?
It is a great learning tool to hear good and bad conversations and develop better talking tracks between you and your clients. Awesome I love it great for any business to use.
What do you dislike about the product?
Nothing the platform is amazing and easy to use
What problems is the product solving and how is that benefiting you?
Talk tracks
Recommendations to others considering the product:
Powerful tool for any training, review, and clarification
Necessary evil that will make you better at your job
What do you like best about the product?
- Being able to listen to my colleague's calls
- Being able to share recordings with prospects after the calls
- Analysis of who was speaking when, and for how long
- Keyword identification
- Ability to speed up the playback
- Being able to share recordings with prospects after the calls
- Analysis of who was speaking when, and for how long
- Keyword identification
- Ability to speed up the playback
What do you dislike about the product?
This is not a fault of the software, but I do not like having to ask permission upfront for the OK to record. That's just a legal thing though.
What problems is the product solving and how is that benefiting you?
Gong allows us to ID the best calls for training purposes. It also makes note-taking much more accurate -- instead of "remembering" what a prospect said, a process that can be wrought with bias, we can refer back to the prospects own words. I am also listening to myself critically to understand where I can improve my approach.
Recommendations to others considering the product:
You may get some pushback from your team; listening to yourself can be a painful process. But ultimately, it's worth it.
Gong is an Amazing Tool for Improvement
What do you like best about the product?
The aspect of gong I like best is the ability to bring in managers and peers to review calls and offer suggestions.
What do you dislike about the product?
The transcript inst always correct. However, That might be something that will improve as the software learns my speech patterns.
What problems is the product solving and how is that benefiting you?
Reduces loss of information that i didn't have time to notate while on calls. This has helped me balance my flow and the ratio of my talking/listening.
Never Forget
What do you like best about the product?
- transcription of calls to easily find a specific moment in a call that you'd like to replay
What do you dislike about the product?
- Sometimes calls don't record, this may be due to our screen sharing platform
What problems is the product solving and how is that benefiting you?
- note taking
- recording calls
- giving/receiving targeted feedback
- recording calls
- giving/receiving targeted feedback
Recommendations to others considering the product:
Sales Person - If you never want to forget specific information in a sales cycle you would greatly benefit from this software.
Sales Manager - If you'd like to help your sales reps improve performance on specific areas of their sales process and create training material this is for you.
Product team - If you'd like to share product feedback to your product team this is very helpful.
Sales Manager - If you'd like to help your sales reps improve performance on specific areas of their sales process and create training material this is for you.
Product team - If you'd like to share product feedback to your product team this is very helpful.
Gong - accelerating sales one call at a time
What do you like best about the product?
Where to start. First, I no longer have to take notes which means I can focus exclusively on what the person on the other end is saying. Trends analysis. How do I rank among my team? Valuable data! How about the analytics from thousands of calls and winning sales metrics! Amazing. Love this product. Would highly recommend.
What do you dislike about the product?
Literally, nothing that I don't like, but since I have to write something - I don't like that I can’t use it for in-person meetings or for conversations I have over the phone that are not on GTM.
What problems is the product solving and how is that benefiting you?
Problems: remembering what they said. Worrying about taking notes. Not having visibility into how much I am talking vs them. Looking at analytics among the team. Receiving feedback and coaching.
Recommendations to others considering the product:
Highly highly recommend for sales organizations. As a salesperson, this tool has directly lead to me closing more business and being more on top of my pipeline.
Gong is great!
What do you like best about the product?
Ability to review calls, analysis of calls, and the value is brings to help me see how I'm doing and learn from others
What do you dislike about the product?
Really not that much. I guess the AI could be better, but it's already really good
What problems is the product solving and how is that benefiting you?
Lack of training and refining sales process
Recommendations to others considering the product:
Just use it!
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