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SDR's Love This Program
What do you like best about the product?
The abilities this has for giving and receiving feedback is amazing. If the SDR's ever need call coaching or have questions, this is a great tool to help coach.
What do you dislike about the product?
Voice to script is very imperfect. They need to update the software to recognize accents better.
What problems is the product solving and how is that benefiting you?
As an AE, I am able to record my calls and use this in training's with my SDR's.
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Gong Revolutionizes Sales & CS Coaching
What do you like best about the product?
What don't I like best?
-Quick glance at talk time ratios to see how balanced the call was
-Ability to pinpoint specific parts of the conversation by topic
-More efficient call review by either snipping a specific portion for sharing-or-by calling attention to specific points by leaving comments
-Training for new hires - we have folders for different types of calls so they can 'shadow' without being live
-Quick glance at talk time ratios to see how balanced the call was
-Ability to pinpoint specific parts of the conversation by topic
-More efficient call review by either snipping a specific portion for sharing-or-by calling attention to specific points by leaving comments
-Training for new hires - we have folders for different types of calls so they can 'shadow' without being live
What do you dislike about the product?
I really can't think of much.
When I leave comments on the app they seem to come through one at a time via email vs in one big email at the end of a session when I do it on desktop. Could also be user error.
When I leave comments on the app they seem to come through one at a time via email vs in one big email at the end of a session when I do it on desktop. Could also be user error.
What problems is the product solving and how is that benefiting you?
Coaching made easy!
Training new hires or existing on new types of conversations.
Ability to go back and easily find information from previous calls.
Benchmarking successful reps on talk time, questions asked and results.
Training new hires or existing on new types of conversations.
Ability to go back and easily find information from previous calls.
Benchmarking successful reps on talk time, questions asked and results.
Coaching & precall prep
What do you like best about the product?
Way more user friendly than a GoTo or WebEx recording. And the deciphering of each call is helpful for next call prep and coaching because you can jump to certain parts in any call. And it automatically records.
What do you dislike about the product?
Can not really say there is anything that stands out.
What problems is the product solving and how is that benefiting you?
I am not a manager, so as a rep, it is great to go in to previous calls that I ran to keep the deal moving in the right direction and keep communication/expectations consistent. Also helps to jump into previous reps conversations. Able to start with knowledge on an old opportunity rather than going in with nothing and having to uncover all that all over again.
Must have for self improvement
What do you like best about the product?
The ability to understand how much you are actively talking versus listening is huge, to understand which filler words you rely on and to self critique is very important for any rep looking to better their sales conversation skills.
What do you dislike about the product?
Would love if the transcript feature was more accurate, would eliminate the need for self note taking which can distract from the actual conversation.
What problems is the product solving and how is that benefiting you?
Sell more by understanding how to have effect conversations and ask better questions to solve my customers problems.
Quality recordings and easy interface to help review, coach and improve calls.
What do you like best about the product?
The keyword identifier helps you jump to the important parts of a call quickly.
What do you dislike about the product?
finding a team member's calls is not as easy as it could be.
What problems is the product solving and how is that benefiting you?
Call coaching, having the calls recorded and keywords highlighted make it easy to jump to parts of a call and identify what is working or what needs to be improved.
SDR Managers dream
What do you like best about the product?
Ability to listen to calls quickly, tag important parts of the call & share with team members.
What do you dislike about the product?
When i close my computer and/or refresh the screen i'm unable to listen to the call. So i have to go back & search for the call. Minor issue.
What problems is the product solving and how is that benefiting you?
Allows us to record all important sales calls.
Unexpected Success
What do you like best about the product?
I really like the in depth value that Gong is able to pull out from the talk tracks. Gong allows for quality of calls to be easily monitored. My managers can't be on all my calls, but now they can easily see the hard work I am putting in at a glance and it's much easier to ask for advice with specific examples readily available.
What do you dislike about the product?
They have fixed the disclaimer chiming in every time someone joined and now it just goes off once which is a great improvement, but it still often interrupts conversation. There isn't a way to add it to a meeting that isn't scheduled. Some times last minute changes by a prospects request mean that I don't get Gong included and listening to my call. The interface is difficult to navigate so when I need something it can be difficult to find, but thanks to Gong I spend more time focusing on calls and less time with my manager. They love Gong and are more familiar with navigation so this works great for the both of us.
What problems is the product solving and how is that benefiting you?
This helps my entire team focus on the quality of conversation. With our entire role focused on producing numbers this helps give meaning to those numbers. This has also helped me stand out in many ways that couldn't previously be measured.
Recommendations to others considering the product:
Be ready for all of your users to get bombarded with follow up emails after implementing.
Account Executive
What do you like best about the product?
I love the accessibility of calls - it's great to be able to easily (key word there!) listen to calls, make notes, and ask for feedback from various groups.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
What do you dislike about the product?
It would be nice if the software could differentiate voices in the same call login - though I'm not sure any vendor in this space can actually do that.
What problems is the product solving and how is that benefiting you?
Transparency - both personal and company wide. Personally, I'm able to review analytics and make changes to my call structure, talk time, etc. I'm also better able to prep for calls and prep other teams down-stream.
Gong review
What do you like best about the product?
Ease of use is amazing! So much easier than my old system.
What do you dislike about the product?
There really are no drawbacks I can find.
What problems is the product solving and how is that benefiting you?
This was recommended by a colleague. They said it was awesome. They were right.
Functional Sales Tool
What do you like best about the product?
Tracking talk time, concepts as well as filler words.
What do you dislike about the product?
Nothing at this point. The more I used it the more I will be able to contribue.
What problems is the product solving and how is that benefiting you?
Bettering myself as a sales rep by using analytics.
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