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Sales Development Training
What do you like best about the product?
I like the ability to review demos that I've booked to hear the outcomes and use them as training opportunities to potentially better qualify future prospects.
What do you dislike about the product?
Nothing at the moment. It serves the purpose I'm looking for, which is to review past demos as a learning experience.
What problems is the product solving and how is that benefiting you?
Seeing why we missed on opportunities. Better insight into what we could have done or said to increase the likeliness of closing a deal.
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Gong has been an excellent sales tool
What do you like best about the product?
Gong gives sales teams the ability to review calls at ease. Being able to quickly go back on meetings has been extremely useful.
What do you dislike about the product?
The recorder is sometimes present in Zoom and the prospects will ask why.
What problems is the product solving and how is that benefiting you?
reviewing calls with prospects and being able to listen with others on what went well/wrong.
Gong is great
What do you like best about the product?
listening again to your conversation is great. Recording also is organised in a very efficient way - by analysing key points of the discussion such as pricing, negotiations, or competitors analysis. It is also great to have a transcript of your calls. Very useful for follow ups.
What do you dislike about the product?
nothing I dislike for now. I know it is a valuable tool that everyone in my firm is using massively.
What problems is the product solving and how is that benefiting you?
Better follow ups via email. Improve your conversations.
Shadow discovery calls and senior demos
What do you like best about the product?
The ability to identify which parts of calls by topic and commenting + tag
What do you dislike about the product?
I am content with the product and find is easy to use
What problems is the product solving and how is that benefiting you?
The way the team approached calls andc an learn from others
Great for both learning and accuracy
What do you like best about the product?
I love that you can skip around to where certain people are talking. I also like the tags so you know if pricing was talked about, etc. You can also see if competitors were mentioned.
What do you dislike about the product?
Sometimes it takes a while for the call to show up in Gong, and sometimes I would like to be able to review it right away.
What problems is the product solving and how is that benefiting you?
Sometimes when speaking with a prospect, they will give really technical information very quickly - more quickly than I can write it down. With Gong I can go back and listen again so my notes from the call are perfect. Also, I am scheduling calls for another person, so when I want to hear how the call went after I passed it on, I can do so. It helps me learn but also helps me make sure things were done correctly.
Recommendations to others considering the product:
If listening to calls isn't easy and quick, it won't happen. You can drill down to what you need to hear easily in Gong, so it makes people more likely to do so.
Fantastic and Insightful Tool
What do you like best about the product?
I like that I can comment on specific calls and also share the call recordings with my customers or other members of my team. This is very important and helpful especially for sharing customer trainings. The filtering capabilities for filler words is also great.
What do you dislike about the product?
I cannot say one bad thing about Gong from the Customer Success end of things at my company. There isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps us better understand our customer calls. It also helps us analyze our speech patterns and trending topics.
Fantastic way to gain insight
What do you like best about the product?
Ease of sharing calls internally and externally, great tools for coaching on consultation skills, easy way to open up communication between sales and development.
What do you dislike about the product?
Interface could be more intuitive, but this is something that has been getting better.
What problems is the product solving and how is that benefiting you?
We record our consultation calls using Gong, which has been great for sharing with customers, building our own consultation skills, and building a bridge between sales and development based on customer requests.
Amazing User Friendly Platform
What do you like best about the product?
Ease of use - Gong is simple and easy to understand. It allows for our team to improve on our skills learning from our own calls as well as our teammates calls
What do you dislike about the product?
Occasional sound glitch - does not typically interfere with our use though
What problems is the product solving and how is that benefiting you?
Gong is instrumental in our sales process. It allows our team to listen back to calls and catch important parts we may have otherwise missed. It also is a great resource for training and ramping new team members.
Account Executive
What do you like best about the product?
Very easy to use. Great for call recording and feedback
What do you dislike about the product?
Transcription isn't always accurate, can be difficult to search through call transcripts.
What problems is the product solving and how is that benefiting you?
Call couching for myself and reps on my team. Interface makes it clear if i'm asking enough questions, talking too much or too little etc.
Great coaching tool
What do you like best about the product?
The transcriptions of calls make it much easier to go back and view what me and the prospect talked about
What do you dislike about the product?
Occasionally the transcription is off; I've had a few calls as well that were miscategorized (listed as "quantities" when it was a discovery call, etc)
What problems is the product solving and how is that benefiting you?
For me as a rep it's been to visually know how many questions I asked. I'm a visual learner, so I can see onscreen how many questions I've asked to improve my calls.
Recommendations to others considering the product:
Gong is the best coaching tool as a rep that I've seen. It lets my manager quickly and easily parce my calls and find the mistakes and good things, without having to listen to the whole recording.
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