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Great for reviewing and enhancing sales skills
What do you like best about the product?
The gong recordings breakdown is amazing. Shows you how long each person speaks and topics included.
What do you dislike about the product?
Sometimes it can be difficult to navigate to find specific calls.
What problems is the product solving and how is that benefiting you?
Continuous training/reviewing your own calls is a great benefit for the sales team.
Recommendations to others considering the product:
Make sure to make use of the reviewing capabilities. Great sales practice.
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It just works!
What do you like best about the product?
Since we have implemented Gong! we have great insights into what our customers and prospects really care about, and we have been able to tailor our communications accordingly.
Gong ! is a great tool for sharing account information across teams, or when it needs to be reassigned. The company keeps innovating and coming up with new features such as Deal intelligence.
I am looking forward to exploring other new features like playbooks and text to speech.
Gong ! is a great tool for sharing account information across teams, or when it needs to be reassigned. The company keeps innovating and coming up with new features such as Deal intelligence.
I am looking forward to exploring other new features like playbooks and text to speech.
What do you dislike about the product?
The compliance section could use a bit more refinement to allow us to control when and how calls are recorded or not. Despite recent improvements it is still lacking in flexibility and we have had to completely turn off recordings for some team members that could also benefit from it.
The "this call is being recorded" message does not always play at the right time. Occasionally calls fail to record.
The "this call is being recorded" message does not always play at the right time. Occasionally calls fail to record.
What problems is the product solving and how is that benefiting you?
Reduce the need to ask the same question over and over again (qualification, discovery, scoping).
Great coaching tool for sales managers.
Accelerates on-boarding of new employees.
Facilitate knowledge-transfer when multiple people need to get involved in an account throughout its journey as a customer.
Great coaching tool for sales managers.
Accelerates on-boarding of new employees.
Facilitate knowledge-transfer when multiple people need to get involved in an account throughout its journey as a customer.
Recommendations to others considering the product:
Give your users a period to get used to being recorded, rely on the early adopters to start getting value and then sell internally.
Make sure you understand your compliance requirements - both for prospects / customers and for employees.
Make sure you understand your compliance requirements - both for prospects / customers and for employees.
Great for feedback
What do you like best about the product?
I like that it connects and integrates with my ZOOM so every time I use ZOOM it records my calls automatically b
What do you dislike about the product?
It isn’t that easy to copy and paste a number for invites. It has to be integrated into something for it to work.
What problems is the product solving and how is that benefiting you?
Benefits of gong is coaching. My manager and peers can listen to my calls and provide feedback.
High quality analytics and very easy to use
What do you like best about the product?
The ease of use, setting it up is fast and simple, and it integrates vert simply with conference bridges. Constantly being updated, and delivers very detailed statistics for managers.
What do you dislike about the product?
Indexing can be kind of confusing, and searching for specific calls that haven't been highlighted can be tricky.
What problems is the product solving and how is that benefiting you?
Completely revitalized our sales training process, gives us the tools to coach salespeople using real, prescriptive advice while also making call reviews less onerous.
Recommendations to others considering the product:
Start early and build it into your call reviews. It very significantly improves call coaching.
Gong - Great for onboarding, professional development, training, and pipeline acceleration
What do you like best about the product?
One of the best features of Gong is the ability to analyze the content and key indicators of all of the calls in our sales organizations to identify, highlight, and replicate best practices.
What do you dislike about the product?
Gong is expensive, so it doesn't always make sense to get licenses for every team member who would potentially benefit from the technology.
What problems is the product solving and how is that benefiting you?
Gong allows our sales team to listen to their sales/discovery/introduction/proposal calls.
Recommendations to others considering the product:
You want to make sure that your call/conferencing technology will easily integrate; we use Join.Me conferencing, which works well.
Incredibly powerful and simple to use tool
What do you like best about the product?
Immediate and highly detailed insights into every single one of my sales calls allowing me to pick apart what I did and did not do well. It’s also a great for notes as every call is transcribed, allowing me to not have to worry about typing every word the prospect is saying.
What do you dislike about the product?
There is nothing negative I can say about Gong at this time. Awesome software.
What problems is the product solving and how is that benefiting you?
Simply making sales calls better. Whether it’s a cold call or a demo, each one is immediately available to critique and learn from.
Best coaching software in the game
What do you like best about the product?
Gong has revolutionized the way we teach and coach our sales team. It’s informative and actuionable and they offer ideas and strategies that we’ve never thought of. Not to mention the ability to go back and review confusing concepts or share situations with other company teams with one click.
What do you dislike about the product?
For my use case, there isn’t much that I dislike
What problems is the product solving and how is that benefiting you?
Gong makes coaching and best practice sharing a breeze
Using Gong for Analysis
What do you like best about the product?
I like how I can search for key words. Also seeing the script and being able to see what is being talked about is valuable.
What do you dislike about the product?
I dislike how there a typos but thats ok
What problems is the product solving and how is that benefiting you?
When looking for specific types of customers, I can search for key words, listen to audio, to determine which customers are a good fit.
Gong Review
What do you like best about the product?
Gong helps me practice my call closing pitches by reviewing previous calls saved and archived.
What do you dislike about the product?
I dis like the actual translation of gong, it doesn't pick up words clearly.
What problems is the product solving and how is that benefiting you?
Hiring.
Recommendations to others considering the product:
Ethnicity coding.
Great tool for coaching and sales refinement
What do you like best about the product?
There are many things that I really like about using Gong. The biggest being the transcription and analytics around the transcriptions. These really help in understanding key items that come up for both won and lost opportunities.
What do you dislike about the product?
There isn't much to dislike with the product, the transcription could be refined more but its still early on.
What problems is the product solving and how is that benefiting you?
Sales training, both for new hires and increased training for on skills.
Recommendations to others considering the product:
If you are looking for a service to help train your sales staff this is the way to go!
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