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Excellent Sales Tool
What do you like best about the product?
Auto recording and transcripts are excellent for training.
What do you dislike about the product?
Nothing yet. So far so good. It has met our expectations.
What problems is the product solving and how is that benefiting you?
Sales training, demo consistency. It allows us to pick and choose bits and pieces that we like from many different demos and combine them in to a "master" demo.
Recommendations to others considering the product:
Buy it.
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Gong
What do you like best about the product?
That it helps me refine my sales pitch. It keeps me organized and it is very simple to use. Listen to the calls that matter the most vs finding the needle in the haystack.
What do you dislike about the product?
Sometimes the calls don't record at all. The other main thing missing is a native mobile app. he transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense unless you were on the call / in the meeting.
What problems is the product solving and how is that benefiting you?
It's an amazing tool for improved note-taking and overall customer-facing/sales skills. Some benefits I realized are Self-evaluations and referencing calls retroactively.
Recommendations to others considering the product:
Call coaching
Self-evaluations
Referencing calls retroactively
Self-evaluations
Referencing calls retroactively
It used for most of our sales needs
What do you like best about the product?
Easy to understand and use feels very up to date.
What do you dislike about the product?
A few more shortcuts or easy use options would be nice
What problems is the product solving and how is that benefiting you?
Compiling and organizing products n sales, it saves alot of time and energy inputting
Great for sales training and development
What do you like best about the product?
Being able to listen to and analyze the calls of top sellers nationwide
What do you dislike about the product?
Robust system, have only been able to utilize a fraction of the functionality
What problems is the product solving and how is that benefiting you?
The system allows you to identify opportunities for growth as a seller by analyzing trends and key topics on calls. However, I use this primarily to listen to my colleagues calls to see what’s being done or said differently.
Gong is a game-changer
What do you like best about the product?
As a sales rep, I've spent years searching for tools to help me optimize my day. Gong is phenomenal in its ability to upload calls, break them down, and provide insights and tools to get better every day. I can't imagine not having Gong in my day-to-day.
What do you dislike about the product?
Sometimes takes a bit longer than ideal to upload calls.
What problems is the product solving and how is that benefiting you?
As a sales rep, it helps me solve forgetting a key detail or aspect of my call. I can see at a high-level how often I'm talking, pausing, and controlling the call. It's helped me become more efficient and organized.
Absolutely priceless for the busiest of people
What do you like best about the product?
Gong gives you the ability to listen to calls anywhere at anytime - which is priceless when you are busy balancing client calls during the day. It's also great for reviewing calls in an effort to coach associates, or even to remember the full conversation you had with a client :)
What do you dislike about the product?
There is absolutely nothing that I dislike about this product.
What problems is the product solving and how is that benefiting you?
Coaching of associates by reviewing calls, and helping manage busy schedules by being able to listen to calls later on.
Gong is AMAZING!
What do you like best about the product?
Gong is such a wonderful way to track your calls and document important information collected! I don't know how I would do my job without it!
What do you dislike about the product?
Nothing. I wouldn't change anything about Gong!
What problems is the product solving and how is that benefiting you?
Better analysis into my calls and metrics.
Useful application for sales and product marketing
What do you like best about the product?
Relatively easy to get started and use. Well organized. Reliable transcripts.
What do you dislike about the product?
Have to be careful of not overloading people with recordings. Best if used to solve very specific challenges and use cases - onboarding, best-of calls, market/industry research, sales cycle reviews.
What problems is the product solving and how is that benefiting you?
Good for running sales programs - folders and organization is really helpful.
Never seen a product like this before
What do you like best about the product?
My role is a first point of contact for potential clients, and I pass off leads to the next level for the sale to close. It is great to listen to the leads close on Gong. It is also amazing to me how they transcribe and you can click through the different parts of the call based on the keywords.
What do you dislike about the product?
I wish there was a way to see all the sales that I set up in one spot. Not sure if this is a feature already but that would be awesome to have one screen with every Gong call that I put into the pipeline.
What problems is the product solving and how is that benefiting you?
It helps to learn what the salespeople above me say to potential clients and how they battle resistance.
Recommendations to others considering the product:
Try it, it is really cool and useful
Gives you the insight you need to succeed.
What do you like best about the product?
Gong makes tracking sales calls so much easier. From the ability to go back and listen to detailed, analyzed recordings, to having an actual transcript of my conversation that I can search, Gong takes the tedious clerical work out of sales, allowing me to spend more time engaging with customers and seeing which sales techniques are most effective. Also, the app is awesome. I love being able to download my calls and listen to them on the commute home when I'm on the train. I can't wait to see what new features the gong team can come up with.
What do you dislike about the product?
I couldn't find a way to see transcripts on the app. Otherwise, I think the overall experience is fantastic, speaking as a user.
What problems is the product solving and how is that benefiting you?
The amount of time we save now with gong is incredible. It allows me to focus more on having a dialogue with clients, rather than multitasking by writing notes and such. In order to have the same output as before, I would practically need an assistant transcribing all my notes and listening to my calls with me. Now, it makes it so much easier to just focus on my work, making my calls, and knowing that Gong is taking care of everything for me in the background.
Recommendations to others considering the product:
I would definitely give it a shot. I wouldn't want to go without it now that we've implemented it. All the sales managers say the same thing: it's great.
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