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Accelerates growth!
What do you like best about the product?
Product is easy to use, reliable, and documented super well
What do you dislike about the product?
No complaints, the documentation is awesome
What problems is the product solving and how is that benefiting you?
Get integrations up and running gaster
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Comprehensive Platform with Excellent Support
What do you like best about the product?
Merge provides a comprehensive platform that supports nearly everything we need for our HRIS, payroll, and AD integrations. Their technical depth stands out, making complex connections easier to navigate. The standout feature, however, is the team behind the product. The Merge team is friendly, responsive, and consistently helpful, both in answering our questions and unblocking customer issues quickly.
What do you dislike about the product?
While the platform is robust, fully setting up integrations for our customers, once they started using it, required more effort than initially expected. Merge’s support helped smooth the process, but it did take time.
What problems is the product solving and how is that benefiting you?
Merge helps us integrate with our customers' HRIS, payroll, or AD systems so they can automatically sync their employees with our platform. It also solves the problem of us not having enough resources to hire to build out and maintain all the integrations individually.
The Ultimate Integration Solution!
What do you like best about the product?
Merge stands out for its ease of use and robust capabilities. The platform has a wide range of pre-built integrations, saving time and effort in connecting with our applications. The API documentation is thorough, and the setup process is incredibly streamlined.
What do you dislike about the product?
The platform is very solid, no dislikes standout.
What problems is the product solving and how is that benefiting you?
Merge allows us to seamlessly sync data across multiple systems without having to build custom integrations for each application. This drastically reduces engineering overhead and allows us to focus on other areas.
The easiest way to connect to 3rd party tools at any scale
What do you like best about the product?
Merge is my favorite way to integrate new products to whatever Saas application you have. The unified APIs make it so that you don't even need to think about the complexities of how a platform works or its APIs. Merge does that for us!
In my experience, they've also handled scale extremely well, accepting and passing along enterprise-scale data with no issues. And with any issues I've experienced, they're extremely fast to respond and triage.
I'd highly recommend Merge if you're looking to plug more 3rd party integrations into your product. It makes the job far more easy and predictable, letting you answer customer needs faster while also freeing up roadmap spent building only 1st party.
In my experience, they've also handled scale extremely well, accepting and passing along enterprise-scale data with no issues. And with any issues I've experienced, they're extremely fast to respond and triage.
I'd highly recommend Merge if you're looking to plug more 3rd party integrations into your product. It makes the job far more easy and predictable, letting you answer customer needs faster while also freeing up roadmap spent building only 1st party.
What do you dislike about the product?
No real dislikes! More integrations to more categories is the never ending need, but Merge is great about bringing these to market continually.
What problems is the product solving and how is that benefiting you?
Unified APIs that feed us information from many tools at once in a predicable manner. It avoids a lot of the complexities of integrating and the many many APIs you have to parse for 3rd party tools.
Very good and responsive support
What do you like best about the product?
Their support team is really fast and attentive. The platform is intuitive and simple to use. I personally work with a lot of integrations and the logs that we get are really handful to understand where issues come from, and the tool it's flexible enough to allow for new fields that aren't available in the main responses.
What do you dislike about the product?
Sometimes it would be nice to know if the services they integrate have changes that might impact in our system. Maybe I'm not aware of a change log, but managing lots of services is challenging and it's difficult to know when they apply breaking changes to their APIs.
Also, sometimes it's a bit hard to look for a specific record by id. For example, sometimes we have issues with the Employee endpoints and it's a bit cumbersome to dig into the responses to search for a specific employee id and its employments.
Also, sometimes it's a bit hard to look for a specific record by id. For example, sometimes we have issues with the Employee endpoints and it's a bit cumbersome to dig into the responses to search for a specific employee id and its employments.
What problems is the product solving and how is that benefiting you?
We use it to integrate other services with less development effort on our side.
Happy with product and support
What do you like best about the product?
We started using Merge in 2023 and have thousands of linked accounts. Merge's quality has been as good as can be, given the inherently unreliable systems they help integrate with. When there's a bug in the product, we feel confident that we'll get an informed response from their support team and real issues will be fixed relatively soon.
Moreover, for our largest customers that have had security concerns, their support team has hopped on calls with our support team to walk the customer through the process of linking and sharing minimal access.
Moreover, for our largest customers that have had security concerns, their support team has hopped on calls with our support team to walk the customer through the process of linking and sharing minimal access.
What do you dislike about the product?
The standard downsides of Unified APIs - for a few integrations, we had to build custom logic since the standard behavior that Merge provided didn't match customer expectations.
What problems is the product solving and how is that benefiting you?
We use 50+ integration logos through Merge that we don't have to build and maintain ourselves.
Easy to implement software, great results
What do you like best about the product?
Implementation was very fast and we're already seeing a lot of value in the tool. Merge allowed us to connect to many integrations that we didn't have access before. Also, their customer support via slack is amazing and the team is very responsive. As CX, our engineering team now replies faster to my requests to add new integrations.
What do you dislike about the product?
So far, everything has been very good. I'd like to see more connectors available and ready to use so we can start using them.
What problems is the product solving and how is that benefiting you?
There are many connectors that other platforms do not support, that's why we started using Merge. Since we implemented, we can offer many new integrations to our clients.
Impressive integration coverage, data quality & support
What do you like best about the product?
Merge has great integration coverage and I've been impressed by the quality and consistency of the data returned from the API.
What do you dislike about the product?
Having worked with APIs before I know there are inevitable data bugs due to configuartion edge cases, but the Merge team is always very quick to respond and remediate, and the overall quality is far superior to what I've previously experienced with integrations
What problems is the product solving and how is that benefiting you?
Integrations are a pain and working with Merge has been a game changer from a development perspective. Can now offer dozens of integrations to customers, when we would only have had resources to focus on a couple previously with a large development time opportunity cost. It also significantly accelerated our speed to market
Simplifies integration and troubleshooting, backed by fantastic support
What do you like best about the product?
The Unified API has been a game-changer for us, allowing smooth data transformations across platforms like Justworks and Gusto. It’s saved us a ton of time and effort, and the setup was impressively fast—probably the quickest we’ve seen in terms of integrations. The platform itself is intuitive, making it a breeze to use day-to-day. And I can’t say enough about the customer support team; they’re super responsive and always jump in quickly when we need a hand.
A feature we really appreciate is the API Tester. It’s been incredibly handy for pinpointing issues, letting us confirm right away if a hiccup is coming from the source data. And passthrough tables? Lifesavers. They allow us to bring in extra data beyond the Unified API model, which has been a huge help when we need that added flexibility.
Syncing data with Merge is seamless and just works.
A feature we really appreciate is the API Tester. It’s been incredibly handy for pinpointing issues, letting us confirm right away if a hiccup is coming from the source data. And passthrough tables? Lifesavers. They allow us to bring in extra data beyond the Unified API model, which has been a huge help when we need that added flexibility.
Syncing data with Merge is seamless and just works.
What do you dislike about the product?
We did hit a few snags with an integration in beta that made it a little tricker than expected, but their support was fantastic and offering a quick workaround that got the job done.
What problems is the product solving and how is that benefiting you?
Merge has taken the headache out of integrating multiple data sources. With Merge, we don’t have to worry about juggling individual API integrations; it’s all simplified in one place. This has saved us loads of development time and created a more efficient data workflow across all our platforms.
Great partnership with Merge
What do you like best about the product?
Merge has been instrumental in helping us accelerate our roadmap. We were able to quickly add dozens of HRIS integrations to our product.
The Electric team has thoroughly enjoyed working with Merge. We highly recommend.
The Electric team has thoroughly enjoyed working with Merge. We highly recommend.
What do you dislike about the product?
There are a few more integrations we would love for Merge to add. The team is always collaborative and will work with us to add those integrations, but the main blocker is sandboxes.
What problems is the product solving and how is that benefiting you?
With Merge, we can add integrations to Electric's product without having to pull engineers off of other projects. We can stay focused on building the workflows around the integrations.
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