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Merge

Merge | 1

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External reviews

204 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Computer Software

Impressive technology and even more impressive customer service!

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
The team is incredibly helpful and willing to go the extra mile. The user interface is straightforward to use and easy to use.
What do you dislike about the product?
Nothing! Very impressed with their company. Someone is almost always available to help!
What problems is the product solving and how is that benefiting you?
We are building into various HRIS and PEOs. The Merge API helps make that process faster, easier, and more efficient.

    Jimmy T.

Merge is Awesome

  • November 08, 2021
  • Review provided by G2

What do you like best about the product?
Merge has been our primary data source for HRIS and ATS data. So far, they've done a great job of getting us all the data both mapped to a standard schema and as raw. This saves us a ton of time and engineering efforts trying to build and maintain these API connections for us. They've also worked very quickly to deliver on new features, new integrations, and bug fixes. So far, we're very pleased with Merge and would highly recommend them.
What do you dislike about the product?
Merge does not allow you to distinguish between records that have been deleted and ones that are still active. This is on their roadmap but is technically difficult to do. There are 2 workarounds, the best is if the client doesn't delete any records from the HRIS or ATS systems and instead marks them as inactive. This is good from a record-keeping respective anyways. The second is to manually mark on your records to stop syncing the deleted ones.
What problems is the product solving and how is that benefiting you?
We were trying to get data from HRIS and ATS systems. Maybe soon Payroll.

    Eugene L.

Merge is such an integral part of our product - love the partnership

  • September 10, 2021
  • Review provided by G2

What do you like best about the product?
Their product, hands down, is the best in the market. They integrate deeply with such a wide breadth of the HRIS and ATS market. The integrations are really reliable and tied to our core product flows. On top of that, their team is really responsive to feedback and is really helpful!
What do you dislike about the product?
Not really a "dislike", but I wish Merge could integrate with more systems. They currently have accounting on their roadmap, but I would love to see identity providers, task management, etc.
What problems is the product solving and how is that benefiting you?
We use Merge to populate employee metadata such as manager and employment state. This has allowed us to provide a much deeper service in real-time for our customers.

    Daniel M.

All your HRIS & ATS needs wrapped into a beautiful API and web application

  • September 07, 2021
  • Review verified by G2

What do you like best about the product?
I started integrating into HRIS systems one by one and quickly realized that the industry is very fragmented and complicated. I was going to need an API partner that took care of all of the subtle details from a 1:many perspective as it relates to HR data. Merge API team did this with excellence with their API, their easy-to-use web application, and their AMAZING team. The engineering team and even the founders would even get on with me on a shared slack channel to help us figure out edge cases.
What do you dislike about the product?
The number one thing I dislike is how complex this industry makes it to get sandbox accounts if you want to integrate with a new HRIS provider. The Merge API team helps us get through that pain, and they seem to release new integrations every month!
What problems is the product solving and how is that benefiting you?
The core problem we're solving with Merge API is we needed a 1:many API for all of these different HRIS & ATS tools.

1. We don't need to partner with these companies direct anymore, saving a lot of time.
2. The Merge API has a standard schema to it; it's kind of like Segment for the HRIS & ATS industry.
3. The web application lets the Customer Success team sign in and deep dive into a customer issue without getting engineering involved.
4. All of this added up, saves us on our engineering head-count budget, and allows our engineers to build more product features.
Recommendations to others considering the product:
There are a few other players in this space. I've worked with a couple of them, and NONE OF THEM support you as the Merge team does. Their commitment to their customers is a 10/10, and their commitment to clean API data is top-notch!

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