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Quick spin up time, but slow to perfect
What do you like best about the product?
Merge gets past the initial hurdles of authenticating and syncing data with other platforms, so we don't have to. Combined with quick customer support, this allows us to focus on delivering an integration to our customers.
What do you dislike about the product?
New integrations from Merge require further testing to be sufficient for a robust integration, so our momentum gains from developing fast are traded for time spent in QA.
What problems is the product solving and how is that benefiting you?
Merge handles the authentication and the bulk of the data syncing when integrating with an ATS, which is work that needs to be done on a per-ATS basis, so having a unified data model speeds up our implementation time.
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Building access management with Merge
What do you like best about the product?
Merge has saved us countless hours of development time. We are building an access management product. One of the most important flows in access management is supporting manager approval flows. Since manager data lives in HR providers, integrating with Merge has been essential for us. We do not have the development resources to support integrating with many different HR providers to pull manager data, so Merge has unlocked an essential use-case for us. Merge's ease of deployment was incredible. We were up and running after just a couple of days of development time. Merge has SDKs in most languages, so it was an incredibly straightforward integration process. Additionally, their admin dashboard is well-designed and intuitive. We also love the amazing, timely support we receive from the Merge team.
What do you dislike about the product?
Given Merge's amazing UI/UX and support, we have not had any substantial issues so far. It's hard to imagine how Merge can improve other than continuing to build more and more integrations!
What problems is the product solving and how is that benefiting you?
Merge solves several problems for our organization:
- Pulling manager data from different HR providers
- Pulling org structure / general user attribute data from different HR providers
- Pulling support ticket data from many different support ticket providers
This saves us many months of engineering resources maintaining many different integrations.
- Pulling manager data from different HR providers
- Pulling org structure / general user attribute data from different HR providers
- Pulling support ticket data from many different support ticket providers
This saves us many months of engineering resources maintaining many different integrations.
Amazing Product & Great Customer service
What do you like best about the product?
Merge cuts down the dev time and helps us focus on the real problems. Logs in Merge is a standout feature that a non-technical user can explore and understand. In addition to the product - Merge has outstanding customer service with insane response times.
What do you dislike about the product?
Reliability in data synchronisation - sometimes sync doesn't run due to handling edge cases, and I would prefer Merge to identify and proactively make a fix.However, this is understandable given that our product excepts data at the most granular level.
What problems is the product solving and how is that benefiting you?
Our product integrates with HRIS and ATS systems; Merge makes it more or less a single click to set-up up the integration. It cuts down dev time and customer onboarding time almost to nothing.
Greatly Expedites Integration Development
What do you like best about the product?
Merge's unified API model enables us to support multiple end integrations while just developing against their single API. Developing against 1 API has dramatically expedited our ability to ship integrations to users and open up more market share. Also, Merge support is always quick to respond and extremely helpful! Lastly, they were very helpful in providing access to test instances so that we could validate the functionality.
What do you dislike about the product?
Sometimes the unified model misses attributes that are uniquely important for a given integration, but this is an intrinsic shortcoming of any unified data model. I also think Merge could do better at tenanting linked accounts that share the same credentials instead of creating duplicate accounts or just one linked account shared amongst end users.
What problems is the product solving and how is that benefiting you?
Merge solves the decision of where to allocate eng time to build integrations. Instead, we just make the single integration with the Merge unified API and get access to the rest.
Merge is a lifesaver
What do you like best about the product?
Having run a company in the past that required us to seek out integrations every time we onboarded a client, we know first-hand how time-consuming and frustrating this can be. Merge has been a lifesaver for us and has saved us (& our customers!) significant amounts of time during onboarding. The team is communicative, friendly, and supportive of our business goals. Highly recommend Merge!
What do you dislike about the product?
Would love to see them integrate with more benefits providers but hopefully that's in the works!
What problems is the product solving and how is that benefiting you?
HRIS integrations are a core piece of our product and in the past, this has been a time-suck for both our team and our customers. Their speedy API makes it easier for us to onboard clients, and saves time all around.
Merge saved us one and half years of dev time
What do you like best about the product?
Merge saved (and continues to save) our dev team an enormous amount of time. We originally looked at the scope of work to integrate with multiple HR platforms and it would have taken 1 and a half years to support all of our customers. Merge brought that time down to 1 month.
What do you dislike about the product?
Depending on your viewpoint, this could be a benefit. When a customer integrates their HR product with ours, technically those credentials are stored in Merge's database. While I believe they're very competent, sometimes it takes a bit of explaining to the customer on how their compliance standards are even higher than ours. Technically, this is very similar to what credit card processors do as well.
What problems is the product solving and how is that benefiting you?
Merge takes a bunch of functionaly similar APIs and rolls them into only one that you actually have to integrate with. This makes your code base infinitely less complex and easier to maintain. For the work of integrating with one API you get hundreds.
Multiplatform plug&play integration with great and super responsive support team
What do you like best about the product?
- Easy to integrate new platforms
- Top-notch customer support`
- Top-notch customer support`
What do you dislike about the product?
- Merge can't provide access to sandboxes for all different third parties so some integrations are built with less trust since they cannot be fully tested
- There's not much information on logs regarding existing integrations
- There's not much information on logs regarding existing integrations
What problems is the product solving and how is that benefiting you?
Quick integration to multiple platforms
Merge has replaced our Integrations Engineering team
What do you like best about the product?
Merge is amazing. Incredibly intuitive and easy-to-use platform. We had a small full-stack engineering team that had never built an integrations strategy before, and they were able implement Merge in days.
While originally we were planning to hire a team of integrations engineers to build and maintain all of our integrations, we've completely eliminated that from our headcount plans. This has increased focus and productivity on engineering, and freed us up to recruit for other skillsets on our engineering team, which has enhanced our product's overall differentiation and competitiveness on the market.
With Merge, we're able to easily support dozens of integrations which has driven tons of sales -- we haven't lost a deal due to lack of integrations since implementing Merge. This has been great for us, since our product requires that we integrate with several product categories where there are many solutions in the market -- HRIS, ATS, Ticketing, Accounting, and CRM. Every time Merge has added a new product category (e.g. Ticketing), the solution has been really robust and high quality. I don't know how they do it but I'm really grateful!
While originally we were planning to hire a team of integrations engineers to build and maintain all of our integrations, we've completely eliminated that from our headcount plans. This has increased focus and productivity on engineering, and freed us up to recruit for other skillsets on our engineering team, which has enhanced our product's overall differentiation and competitiveness on the market.
With Merge, we're able to easily support dozens of integrations which has driven tons of sales -- we haven't lost a deal due to lack of integrations since implementing Merge. This has been great for us, since our product requires that we integrate with several product categories where there are many solutions in the market -- HRIS, ATS, Ticketing, Accounting, and CRM. Every time Merge has added a new product category (e.g. Ticketing), the solution has been really robust and high quality. I don't know how they do it but I'm really grateful!
What do you dislike about the product?
Nothing, Merge is awesome and has been a force multiplier for both sales and our engineering productivity. Their support and product teams are a delight to interact with, and are both consultative and hyper-responsive. I wish every vendor was like this!
What problems is the product solving and how is that benefiting you?
Integrations for HRIS, ATS, Ticketing, CRM, and Accounting. They run our entire integrations strategy.
Continuously Delightful
What do you like best about the product?
Merge's breadth of coverage and pass-through capabilities drastically simplifies our integration process. Their execution speed is inspiring, most Series A plus companies' product improvement noticeably slows down, but Merge seems to only be getting better. If you want an integration vendor that gives **** regardless of deal size and solves problems, you can't go wrong with them (edited)
What do you dislike about the product?
Nothing, but slightly worried there going monopolize the engineers willing to respond to questions at 10 pm
What problems is the product solving and how is that benefiting you?
Integrations across multiple product categories
Exceptionally Useful and Great Customer Support
What do you like best about the product?
Merge takes the headaches and complications out of using many many API's. You have all the benefits of integrating data from various platforms. But without and of the headaches of dealing with different data shapes. You never have to ask yourself what shape the data will be in. And you don't have to learn each individual platform to integrate. Huge time savings! Plus, their customer support is exceptionally competent. If you have a question or need help they are there for a moments notice.
What do you dislike about the product?
So far, there have been no downsides to using Merge. I would say that a downside of integrating with any API platform is in general dealing with that amount of data you have questions about the data itself. But even that, Merge helps simplify. You get to see what data has sync'd with Merge before it arrives at your platform.
What problems is the product solving and how is that benefiting you?
Merge helps us with integrating with many API platforms. By using Merge with have one place to integrate with many platforms. It helps us be more productive in a short amount of time.
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