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Complex automation made easy
What do you like best about the product?
Our security team has always dreamed of automating repetitive tasks and hoped one day we could automatically cross-pollinate data points between tools to enrich our investigation process. Tines has helped us achieve these goals and exceed our expectations. The Tines team ensures you are well-trained and self-sufficient on the platform and before you know it, you're using the brilliant GUI to draw up complex processes that link your APIs together and automate just about anything you can think of. If you ever get stuck, have a question, or want a new feature the team is always receptive and helpful. We have never seen a support system quite like it from any other vendor. We have looked at the other SOAR brands and even tried them out, and nothing comes anywhere near Tines for ease of use, features, and just intuitive human-friendly design.
What do you dislike about the product?
Tines is probably the only tool I have ever used that I can't think of a single major complaint about, and it's not through lack of trying, I use the tool every single day and have built handfuls of fairly complex stories. Although I was not close to the procurement process I think the tool is expensive and I do wonder how smaller businesses might afford it but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Tines allows us to completely automate repetitive IT and Cyber security workflows which save analysts tens of hours per week. We have deployed automatic triage of certain support tickets, security alerts, and phishing reports.
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Powerful and Elegant Automation with REST APIs
What do you like best about the product?
Tines give you direct interaction with the APIs using simple building blocks while also being powerful and flexible to accommodate almost any application. The interface is incredibly informative and easy to use. Combining these two features puts Tines on another level for speed of modification and development, which is ultimately why we use it as a first choice for automation.
What do you dislike about the product?
The main downside of Tines as a SOAR is that it doesn't have case management or reporting tools built in. In this sense, it is more platform agnostic, but this required an initial period of getting used to integrating with external systems. Once we got the hang of using Jira and Slack as the point of end-user interaction, we were able to make the most of the platform. Built-in prompt buttons and the new Pages feature make these types of integrations even more powerful and elegant.
What problems is the product solving and how is that benefiting you?
We have three major automation initiatives. The first is developing a managed security service. The flexibility and ease of development of Tines make it possible for us heavily automate the investigation and remediation of security incidents and thus make it financially feasible for our small team to support a large customer base. Secondly, we resell Tines to our customers and provide professional services around implementation. The value proposition of Tines is that we can much more quickly derive value from the platform without a long development lifecycle. Finally, internally we use Tines to support a number of IT and operational use cases because of its ability to integrate with any tools using REST API.
Tines Automation Review
What do you like best about the product?
Tines has some elegant features and actions that can be implemented when creating a story that can tackle desired tasks. Although there are preset actions, the ability to customize these actions and make them enrich and extract data allows for the best utilization and implementation of the tool.
What do you dislike about the product?
The GUI is a bit cluttered and the documentation does not always get updated. An example is some of the samples stories in their library that does not contain updated API endpoint which at times change in versions. Due to the program language it utilizes "json" format, it becomes difficult to implement some basic programming features such as break points. An example is having a for loop search an array for a value that is not know. Sometimes you just want the one value and to stop looping, due to the lack of feature it continues to loop and at times gives you extra work as you then need to clean the output up to solely include the value you originally wanted.
What problems is the product solving and how is that benefiting you?
Tines has assisted us in giving our Alert Triaging and automated methodology to an extend. We utilize it highly to enrich our alerts and output custom cards with detailed information giving our first responders desired information to quickly assess and determine the impact of said incident/alert.
Easy to integrate and a blast to use!
What do you like best about the product?
No Code solution. While I know Python, which definitely helps from a logic standpoint, Tines' no-code solution makes setting up stories simple and intuitive. Their support is second to none!
What do you dislike about the product?
There is very little that I dislike about Tines, but if I had to pick something, I would say that some of the documentation for functions could be updated to include better examples. But I have noticed that over time, they are being updated to reflect as much.
What problems is the product solving and how is that benefiting you?
Tines is solving much of our day-to-day information gathering to assist our analysts in their investigation of security events. It is also helping streamline our escalation process.
very friendly interface. our CS are helpful and very responsive
What do you like best about the product?
easy integrations with may of our vendors
What do you dislike about the product?
Bugs that can be challenging to figure out
What problems is the product solving and how is that benefiting you?
Vulnerability managment
Tines has streamlined our company's automation pipeline
What do you like best about the product?
I love the interface for Tines. I can quickly understand what any story is doing on the platform. I also like the ease of all the API calls. Integrating with APIs has been a pain point for the company in the past.
What do you dislike about the product?
Tines doesn't specifically have case management built in, so it's important for all stakeholders to make a decision on which platform to use for case management early on.
What problems is the product solving and how is that benefiting you?
We enabled multiple types of data enrichment on events because Tines integrates easily with other APIs. Faster integration allowed us to conceive alternative ways to enrich data to help analysts make more informed decisions.
Tines FTW
What do you like best about the product?
- Easy to use
- Efficient
- Story templates galore
- Drag and drop
- Support Staff stays with you beyond the sale
- best product I have used thus far for automation. Far better than Splunk SOAR and Cortex (aka Demisto)
- Efficient
- Story templates galore
- Drag and drop
- Support Staff stays with you beyond the sale
- best product I have used thus far for automation. Far better than Splunk SOAR and Cortex (aka Demisto)
What do you dislike about the product?
- Integrating it with our CI/CD pipeline for version tracking would be nice.
- However, it is easy to see this information in the UI.
- However, it is easy to see this information in the UI.
What problems is the product solving and how is that benefiting you?
We can easily automate our response and containment actions with complete visibility into the what and why. We have saved money by piping additional data into Splunk and a "cheaper" cases management solution, keeping 100k YoY. This tool has also enabled our SOC to quickly onboard and attend context for various threats in our environment. This tool should be a part of everyones toolbox.
Tines Ease of Use
What do you like best about the product?
Support from the company is in-depth and ongoing. Community resources also make finding your solution much simpler and time efficient.
What do you dislike about the product?
Tines is still growing, but new updates and receptiveness to user feedback are assisting with any issues.
What problems is the product solving and how is that benefiting you?
integrating seperate systems into automated workflows
Tines is a great product
What do you like best about the product?
The product is really simple to use, the core certification provides you with a nice overview of the product. There are a lot of premade templates to use so there is no need to reinvent the wheel in a lot of the cases. Great tool for automation and with some time can be picked up by anyone even without previous automation experience.
What do you dislike about the product?
At present I can't say there is anything I dislike about the product but if I had to chose something then I would say only 3 labs being available for self learning, hope they will add more labs in the future!
What problems is the product solving and how is that benefiting you?
The tines platform allows us to save time by automating daily/weekly/monthly repetetive tasks such as generating reports, tasks can be scheduled so there is no need to run them manually.
Something Phishy
What do you like best about the product?
Easy to use and some prebuilt commands for some tools. Tines has been used to automate much of our reported phishing investigations. It provides all the analysis at our finger tips without the heavy lifting
What do you dislike about the product?
I would like to see more examples to explain the full capabilities of some actions
What problems is the product solving and how is that benefiting you?
Reducing repetitive tasks
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