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Great Prospecting Tool with Many Features
What do you like best about the product?
Outreach is a great platform that integrates with many other useful tools for a sales organization. It allows for automatic email/call sequences to occur and it is very easy to use platform. I love the simplicity and navigation tools to set up sequences and call steps to properly contact customers and potential customers. I love the notifications as well. This allows me to see who has clicked, replied, and opened the emails to have "warmer" leads than initially expected too. Overall a great tool for a sales organization to have!
What do you dislike about the product?
There are not many things I dislike about Outreach. One thing I could mention would be the large amount of homepage buttons that can get overwhelming, but once a user has some experience, they can use those features to their advantage. This could include the snippets, templates, and reports tab. However, they are very easy to use and understand once trained.
What problems is the product solving and how is that benefiting you?
This is our main tool to prospect and sequence. I love that I can create a sequence once, and continue to add new prospects without having to do much after it has been initially created. This allows for easy tracking of leads and ensuring that tasks are not missed and each prospect is contacted the properly amount of times before disregarding them.
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Overall great experience - small room for improvement
What do you like best about the product?
Automatic email throttling and engagement data is very helpful for my work.
What do you dislike about the product?
Outreach can be glitchy at times. The screen will skip around when trying to hover over prospects to find out details such as email or phone number.
What problems is the product solving and how is that benefiting you?
mass emailing is easy with outreach and time consuming without the tool
Integration of prospect with Outreach
What do you like best about the product?
its easy to use and syncs with salesforce so seamlessly - easier to reach a bunch of people
What do you dislike about the product?
the browser extension is sometimes small and I have to expand it
What problems is the product solving and how is that benefiting you?
getting to peoples inboxes in the masses
Outreach is the best Sales OS for SaaS sellers
What do you like best about the product?
Outreach is a single pane of glass for sales - it's not just an incredible automation platform for emails (it is that) but it's incredible for pipeline management by using it's custom task creation and prioritization features.
What do you dislike about the product?
Platform can sometimes feel sluggish, but there's a lot of data going in and out so it's understandable.
What problems is the product solving and how is that benefiting you?
Outreach helps me to maximize close rates on deals and generate more pipeline. Not necessarily in that order.
Outreach is Great for Sales!
What do you like best about the product?
I like that all of my activities is in one area where I can look through each one. I use it all of the time, 24/7 and there are so many great features. I love that you can edit contacts and have it integrate with Salesforce. It is so easy to implement new processes here.
What do you dislike about the product?
I do not like that it sometimes freezes but it is still good.
What problems is the product solving and how is that benefiting you?
It is helping solve communication barriers.
Truly one of the best CRM tool!
What do you like best about the product?
1. It has a variety of essential features needed
2. It has amazing sequence-creating options
3. extremely customizable
4. Love the UI
5. The insights and reporting on day-to-day activities are amazing and scope of integrations
2. It has amazing sequence-creating options
3. extremely customizable
4. Love the UI
5. The insights and reporting on day-to-day activities are amazing and scope of integrations
What do you dislike about the product?
Nothing in particular except that as a user I don't have the control to customise it, however, its a great tool altogether
What problems is the product solving and how is that benefiting you?
The tool helps me solves my needs for the end-to-end sales cycle.
1. I prospect and add my list to outreach
2. the ICPs can be easily studies with the smart connections of LinkedIn and the CRM platform
3. I love the sequences and the email tracking metrics
4. the dashboard helps me track my work for the day
5. The tasks help me prioritize my work and also work efficiently without losing track
6. great engagement tool for outbound SDRs and for AEs like me
7. The integration scope
1. I prospect and add my list to outreach
2. the ICPs can be easily studies with the smart connections of LinkedIn and the CRM platform
3. I love the sequences and the email tracking metrics
4. the dashboard helps me track my work for the day
5. The tasks help me prioritize my work and also work efficiently without losing track
6. great engagement tool for outbound SDRs and for AEs like me
7. The integration scope
SDR
What do you like best about the product?
The organization of the platform and ease of use
What do you dislike about the product?
most difficult thing to understand are the insights, data and analytics behind all the information
What problems is the product solving and how is that benefiting you?
Tracking the sales pipleine and engagement on both a prospect and account level
Terrible renewal policy and billing
What do you like best about the product?
OK product with campaigns and A/B testing in 2020 but there are a dozen offerings providing similar features for much lower costs or even free.
What do you dislike about the product?
I emailed the team to cancel my renewal as I moved off of the system. Instead, the billing team ignored my email for 2 weeks, sent me the renwal notice, and charged my credit card.
I've contacted billing, support, and renewals 6 times in the last 3 weeks and was notified that they would do nothing about it and the team was "resolute in their determination". Ignoring my cancellation and charging seems like an awful, manipulative way to boost sales.
I've contacted billing, support, and renewals 6 times in the last 3 weeks and was notified that they would do nothing about it and the team was "resolute in their determination". Ignoring my cancellation and charging seems like an awful, manipulative way to boost sales.
What problems is the product solving and how is that benefiting you?
Sending outbound emails to prospects
Very functional and intuitive
What do you like best about the product?
I like how user friendly it is. It seems to make sense in terms of workflow, how to organize your accounts/prospects, and is easy to find things.
What do you dislike about the product?
I dislike that they changed the reporting dashboards. The old weekly boards with customizability for days, weeks, users, etc. were very handy but they changed it so it was only a daily report with minimal customizability.
What problems is the product solving and how is that benefiting you?
A platform to contact prospects at scale. Organize and automate many daily tasks like calling, emailing, and linkedin messaging
Simple, Intuitive & Impactful
What do you like best about the product?
From its simple setup on the admin side, to the ease of use for reps, and control it gives to standarization (all while leaving room for creativity and testing), is unmatched! I just had a question for support and they responded and had it solved within 10 minutes. Game changers!
What do you dislike about the product?
Love Outreach, nothing bad to say about this platform.
What problems is the product solving and how is that benefiting you?
Open rates, reply rates, clickthrough rates, call durations, you name it!
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