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Outreach - good software for prospecting
What do you like best about the product?
Being able to see when people open and view my emails
What do you dislike about the product?
Formatting almost always comes out weird if I don't fix it first. In 2024 overly sequenced emails are very easy to be ignored as spam.
What problems is the product solving and how is that benefiting you?
Prospecting - helping me to understand who is viewing and reading my emails
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Powerful Sales Engagement Tool That Drives Results
What do you like best about the product?
Intuitive sequence building and automation.
Robust reporting and analytics.
Integration with key tools like Salesforce.
Robust reporting and analytics.
Integration with key tools like Salesforce.
What do you dislike about the product?
Initial setup can feel overwhelming for new users.
Slightly expensive for smaller teams, but the ROI justifies it.
Slightly expensive for smaller teams, but the ROI justifies it.
What problems is the product solving and how is that benefiting you?
Outreach solves key sales challenges by automating repetitive tasks like follow-ups, allowing teams to focus on closing deals and building relationships. It enhances engagement through detailed analytics and AI-driven insights, enabling tailored strategies for better outcomes. With seamless CRM integration, Outreach streamlines workflows, reduces errors, and drives higher productivity and conversion rates.
Great but not amazing
What do you like best about the product?
Outreach is really really good for emailing, sequencing, and prospect management. It talks to Salesforce really well as well. The tagging features, call and email insights, and email management features are well fleshed out. With a lot of customizability as well in every aspect. The Outreach support is great as well.
What do you dislike about the product?
- Invalid numbers still show up as a call task
- Sometimes the importing features give me a headache, and emails don't update when updated in the Lead from Salesforce
- Dialing features are not great, and for high volume teams, this will be a huge lag. Sometimes numbers don't connect, sometimes valid numbers don't dial, and we show as spam 15-20% of the time.
- You have to make sure this is setup well for personalization in emails
- No LinkedIn automation
- Sometimes the importing features give me a headache, and emails don't update when updated in the Lead from Salesforce
- Dialing features are not great, and for high volume teams, this will be a huge lag. Sometimes numbers don't connect, sometimes valid numbers don't dial, and we show as spam 15-20% of the time.
- You have to make sure this is setup well for personalization in emails
- No LinkedIn automation
What problems is the product solving and how is that benefiting you?
Reaching a large number of prospects in a short amount of time specifically over email. Gives the ability for a dialer and local dialing.
Outreach User Friendly
What do you like best about the product?
The ease of use and the number of features.
What do you dislike about the product?
Emails being blocked or undelivered keeping track of all sequence bottlenecks.
What problems is the product solving and how is that benefiting you?
All sequences and automated emails go through sequence. Solves for time and the amount of prospects I can manage daily.
Simplify communication with clients
What do you like best about the product?
That allows me to make interactions from Sales Cloud to send massive sequences.
What do you dislike about the product?
What limits the number of shipments per day
What problems is the product solving and how is that benefiting you?
Through outreach, we streamline the sending of mass sequences for portfolio presentation or event follow-up.
Good tool
What do you like best about the product?
it has a lot of features such as checking live who's interacting with my emails and you can integrate with a lot of sales tools
What do you dislike about the product?
when you're sending an email, the email screen is very small and you can barely see what you're sending. Also, it'd be great to have a better overview of my accounts and pending tasks
What problems is the product solving and how is that benefiting you?
It's is my sales tool and works well, however, I prefer others like Salesloft
Good for organizing my daily tasks.
What do you like best about the product?
The organization tools within the application.
What do you dislike about the product?
The book a meeting link doesn't work within my emails.
What problems is the product solving and how is that benefiting you?
Daily task organization, and email tracking.
Best calling and sales execution solution
What do you like best about the product?
What users like best about Outreach is its multi-channel communication, automated workflows, and advanced analytics. These features help streamline sales processes, improve follow-ups, and boost overall productivity, ease of use of solution, ease of integration with our CRM.
What do you dislike about the product?
Users often dislike the steep learning curve of Outreach, as well as occasional bugs and slow loading times that can affect efficiency. Some also find the pricing to be higher compared to alternatives.
What problems is the product solving and how is that benefiting you?
Outreach helps streamline sales engagement by automating follow-ups, tracking customer interactions, and organizing outreach efforts. This results in increased efficiency, better pipeline management, and improved sales performance.
Predatory Contracts
What do you like best about the product?
integrates well with gmail, ok workflows. basic reporting that is easy to understand.
What do you dislike about the product?
Outreach is significantly overpriced for what it offers. The platform has a clunky interface and still relies on your own email servers, essentially functioning as an email scheduler with very basic reporting capabilities. Additionally, their agreements are evergreen—automatically renewing annually without alternative terms. If you miss the cancellation deadline by even a few hours (be mindful of their time zone), they enforce renewal for the entire year without any willingness to negotiate. This lack of flexibility makes for a frustrating and rigid customer experience.
What problems is the product solving and how is that benefiting you?
After seven years as a client of Outreach, we initially found the platform invaluable for documenting our cold outreach to potential clients. However, over time, the platform has not evolved to meet modern demands. Today, there are numerous alternatives that offer superior performance, enhanced features, more insightful reporting, and at a significantly lower cost. It is also mindblowing that their billing is still a completely separate platform with different login credentials - making billing issues brutally painful to navigate
Quite expensive and its not user friendly also
What do you like best about the product?
Its just give you good analytics apart from it nothing special about this tool.
What do you dislike about the product?
Support is not good apart from it the tool has lot og Bugs with respect to Clicks and at a time a prospect has replied to the email but the reply has received to my gmail id but not reflected in outreach.
What problems is the product solving and how is that benefiting you?
Simplying helping me to send emails and calls apart from it analytics of prospect.
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