Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Email Automation
What do you like best about the product?
I absolutely love how Outreach simplifies and automates my daily sales tasks. It gives me a central place to manage all of my data, allowing me to be more organized and save time. The pipeline automation features help reduce tedious manual entry so I can focus on other important aspects of the customer/prospect relationship. In addition, Outreach's analytics provide helpful insights into email sequences, allowing me to fine-tune campaign messages for maximum success! Its integration with SalesForce also eliminates the need to manually enter Outreach emails or phone calls, making life easier overall.
What do you dislike about the product?
I appreciate Outreach's email sentiment analysis report, but I generally dislike the fact that it cannot be meaningfully modified. To further improve our reporting capabilities, we recently reconfigured some of the fields in contact and opportunity records in Salesforce - but unfortunately, these improvements do not extend to the data Outreach uses for its platform reports, which remains inaccessible.
What problems is the product solving and how is that benefiting you?
With Outreach, I'm able to streamline my email communications and content distribution processes. The sequencing feature allows me to easily track follow-up actions, paving the way for better analytics on views and opens of sent emails - allowing me to produce more impactful content than ever before.
- Leave a Comment |
- Mark review as helpful
The Worst Customer Service and Account Management of Any Software
What do you like best about the product?
The emailing capabilities are fine but better tools on the market that aren't as limited with ability to do SMS + emailing
What do you dislike about the product?
Customer service + technical
Outreach software resulted in our emails going spam more than any other email sending clients. Their support team tried to troubleshoot this but failed to come to a conclusion and placed the blame on us when 3 other sending clients worked perfectly with no issues.
We closed our account and got hit with bills for 10 months after repeatedly telling them it was closed
We would then get contacted by a variet of other reps trying to sell us on new features even though 0 team members from support / billing would reply.
Outreach software resulted in our emails going spam more than any other email sending clients. Their support team tried to troubleshoot this but failed to come to a conclusion and placed the blame on us when 3 other sending clients worked perfectly with no issues.
We closed our account and got hit with bills for 10 months after repeatedly telling them it was closed
We would then get contacted by a variet of other reps trying to sell us on new features even though 0 team members from support / billing would reply.
What problems is the product solving and how is that benefiting you?
Email cadences - worked for a few months then led to spam issues that no other email client was having so it was isolated to outreach
Great experience overall
What do you like best about the product?
Help integrate all the previous calls, mail history
What do you dislike about the product?
Time zones are not always correct. Which makes me call customer at the wrong time
What problems is the product solving and how is that benefiting you?
It solves our manual work. For instance, eliminating us physically asking people in the organisation about an older deal which is closed lost.
Outreach review
What do you like best about the product?
Great user-experience. Sequences help organize outreach to prospects
What do you dislike about the product?
No power dialing. Call coaching is unavilable
What problems is the product solving and how is that benefiting you?
Prospect touches are tracked and this helps process leads from an engagement standpoint
It's essential but please stop with the unnecessary updates
What do you like best about the product?
I love being able to track my prospects when they open/click any emails that I send - it's extremely helpful
What do you dislike about the product?
Please stop updating when it's unnecessary - the new UI is not user friendly and I switched back to the old one. Don't have to fix something that's not broken
What problems is the product solving and how is that benefiting you?
being able to track if people are opening my emails - if they're not, i know to try another avenue
the essential tool for outbound
What do you like best about the product?
Its ability to seamlessly track sequences, workflows, and daily tasks in one UI makes my day-to-day easy to understand. I can always stay organized on prospects while maintaining velocity in GTM motions
What do you dislike about the product?
Not so much a dislike - but Outreach is such a comprehensive platform. There are aspects of the software I'm not well versed in and I wish there was an onboarding setting or interface for learning how to use the different functionalities.
What problems is the product solving and how is that benefiting you?
Managing a sizeable outbound pipeline is very complex, and often I'm working 50+ accounts and hundreds of prospects. Outreach keeps me organized on who I'm speaking with and allows me to systematically work my book of business.
Perfect for scaling up Sales and Marketing efforts
What do you like best about the product?
The ability to scale up sales and marketing efforts while keeping things organized.
What do you dislike about the product?
There is a learning curve and trial and error for making sure email marketing isn't too much to get flagged for spam.
What problems is the product solving and how is that benefiting you?
With a very small team, outreach allows us to perform like a larger organization and be efficient with all our efforts.
Automate sales with tracking and email outreach
What do you like best about the product?
Outreach allows salespeople to create personal and effective emails without wasting time. Leveraging Salesforce fields makes the process even more efficient because reps don't have to reinvent the wheel every time they send an email communication to their networks. Experienced users can share pre-designed templates with those new to the organisation - giving them helpful advice on topics to talk about and saving themselves valuable energy in the process! Overall, the ability to customise email conversations so quickly is one of my favourite features of the platform.
What do you dislike about the product?
If I had to choose one thing that I dislike about Outreach, I'd pick its difficulty of getting started. It's hard to keep track of which emails a customer has already received, which makes it difficult for salespeople to know how many times to reach out and when it's appropriate to do so. What's more, there's not enough visibility of the replies sent to previous customer messages.
What problems is the product solving and how is that benefiting you?
With the Outreach plugin, I no longer have to manually transfer data between Gmail, Salesforce, Gong and Zoom. This saves me a lot of time that I can spend on other areas of prospecting.
Outreach
What do you like best about the product?
I like the ability to assign tasks and sequences for prospects to stay on top of. I also like the VM fast button when leaving messages. Outreach also writes back to salesforce. You can also see who has opened your sent emails and how many times they have been open.
What do you dislike about the product?
There are multiple duplicates and prospects per account so it can get confusing when contacting new leads to reach out to. It would be beneficial to merge these duplicate accounts and contacts somehow to clear up any confusion on if you have reached out to a contact or not
What problems is the product solving and how is that benefiting you?
It helps establish a good workflow for the day with visibility in how you are tracking to goal on activity.
Outreach
What do you like best about the product?
The ability to easily access account information while on the phone with a client.
What do you dislike about the product?
Not being able to search by phone number. Being able to do this would be a game-changer for my team.
What problems is the product solving and how is that benefiting you?
Having information at the ready to make multiple phone calls in quick succession
showing 331 - 340