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Outreach is great!
What do you like best about the product?
I like the integration with Salesforce. I don't have to log activities on my own, it is a process that is seamless. I also like the task reminders, it helps me keep track of the different clients I have. The control panel is very easy to use. I highly recommend Outreach.
What do you dislike about the product?
I don't like I can only put the prospects I own in Salesforce into a sequence. I want to be able to reach out to clients I don't own as well.
What problems is the product solving and how is that benefiting you?
Outreach makes emailing clients easier. I can use different sequences to target different groups of people. It makes my process much smoother.
Recommendations to others considering the product:
Try it out first before implement any program to your team.
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Functional, but suboptimal
What do you like best about the product?
Cadence management is reasonably straightforward.
What do you dislike about the product?
Syncing with salesforce is glitchy and complicated. no ability to import contacts directly from sfdc lightning.
What problems is the product solving and how is that benefiting you?
Automates cadence management.
Recommendations to others considering the product:
Vet their syncing capabilities, and look at Salesloft also- Salesloft is superior in many ways.
Great way to keep track of tasks and communication campaigns
What do you like best about the product?
Interface is intuitively designed, variable allow for good customization.
What do you dislike about the product?
Navigation leaves something to be desired in terms of moving between sequence, prospects, and tasks.
What problems is the product solving and how is that benefiting you?
Cadence and consistency of communication.
Outreach saves me time, keeps me more organized, and makes sure that I don't lose important leads!
What do you like best about the product?
I like that I can set up many different sequences and that the emails sync with Salesforce
What do you dislike about the product?
I dislike that forwarded emails are not recognized by the system, so often times sequences don't stop if an email is replied to by a different person.
I also wish that I could receive a notification if a prospect finishes a sequence because they are unresponsive.
I also wish that I could receive a notification if a prospect finishes a sequence because they are unresponsive.
What problems is the product solving and how is that benefiting you?
I must keep track of hundres of investment leads, and Outreach has allowed me to keep the process organized so I don't accidentally miss an important lead by forgetting to followup with them.
Recommendations to others considering the product:
If you are using Outlook, make sure to ARCHIVE all your emails from prospects, NOT delete them. Otherwise the sequence will not stop!
Great product
What do you like best about the product?
The way you can track your phone calls, as well as being able to send sequencing emails and reminders to yourself.
What do you dislike about the product?
I dislike sometimes on call backs it rings and says connected, however nobody is on the other line
What problems is the product solving and how is that benefiting you?
I am able to change my phone number depending on the city and state i am calling. This will increase the amount of calls being answered.
Recommendations to others considering the product:
Great product, really helps
Better than another vendor I've used
What do you like best about the product?
what I like best is the customer support and how quick it is to get a response. Also, the UI is very clean and it's very easy to find what I'm looking for.
What do you dislike about the product?
There are honestly a few things that are EXTREMELY frustrating about the platform. One is that setting up pure email sequence seems so daunting that I won't do it.. Setting up sequences in general is frustrating because of the sheer amount of steps and choices- I liken it to trying to decide what to eat at Cheesecake Factory. Adding people into a sequence and then starting them automatically isn't intuitive.
One of the most frustrating things that happens is that I have calls that drop constantly or a prospect just cannot hear me on the phone because it's crackling on the line. I have lost a couple meetings due to this and in fear of this happening, I found myself just using my cellphone in fear.
One of the most frustrating things that happens is that I have calls that drop constantly or a prospect just cannot hear me on the phone because it's crackling on the line. I have lost a couple meetings due to this and in fear of this happening, I found myself just using my cellphone in fear.
What problems is the product solving and how is that benefiting you?
Keeping my outreach timed to days is useful.
Outreach for our Inside Sales team
What do you like best about the product?
I love the salesforce extension, it's a huge timesaver!
What do you dislike about the product?
I would like it if Outreach sent me a notification that the sequence is completed and reminded me to try a new contact or a different avenue
What problems is the product solving and how is that benefiting you?
Mass outreach! The sequences provide great touch points and make us seem persistent
Excellent tool for outbound sales emails
What do you like best about the product?
Outreach is very user friendly, with a solid interface that is intuitive and logical. The ease with which you can create sequences is really impressive. Also impressive is the flexibility of the sequences themselves, again being very intuitive to tailor to your exact needs.
I'm also a huge fan of the Outreach support team. If something does happen to go awry, they respond very quickly, professionally, and I've yet to have an issue that didn't get resolved within a 12 hour window.
I'm also a huge fan of the Outreach support team. If something does happen to go awry, they respond very quickly, professionally, and I've yet to have an issue that didn't get resolved within a 12 hour window.
What do you dislike about the product?
Occasionally there are some design kinks that irritate me, but overall I really like the tool. One thing I believe that would help increase productivity in using the tool to create and manage sequences would be hotkeys to navigate through the different tabs and screens. But that's nitpicking.
What problems is the product solving and how is that benefiting you?
We're using outreach to send and track emails that we use as our primary sales and product awareness communications. We're definitely brought customers on from using Outreach.
Outreach.io Review
What do you like best about the product?
Outreach is perfect for follow up emails and making sure a prospect never goes untouched. It has some great integrations, including pretty good Salesforce and Datanyze plugins. The ability to create lists in Datanyze and mass upload them to Outreach is very useful.
Perhaps the best part of Outreach is the ability to upload Salesforce reports into a sequence. This proves to be helpful after marketing events such as conferences or webinars.
Perhaps the best part of Outreach is the ability to upload Salesforce reports into a sequence. This proves to be helpful after marketing events such as conferences or webinars.
What do you dislike about the product?
It is a very dangerous tool. If there is one mistake made (such as a typo, spacing error, format issue, etc.), you can blast 100's of prospects with an errant message.
Outreach is also not very granular. If you'd like to tweak a second or third email in a sequence for a particular prospect, you can't. Once the prospect is started in a sequence, it's final. Very frustrating when you'd like to drop reference customers in a follow up email and you can't because there is no access to edit that step for a single prospect.
Also, the default formatting is slightly funky -- odd font. I don't know why they don't just make it the same as Gmail's default settings...my two cents.
Outreach is also not very granular. If you'd like to tweak a second or third email in a sequence for a particular prospect, you can't. Once the prospect is started in a sequence, it's final. Very frustrating when you'd like to drop reference customers in a follow up email and you can't because there is no access to edit that step for a single prospect.
Also, the default formatting is slightly funky -- odd font. I don't know why they don't just make it the same as Gmail's default settings...my two cents.
What problems is the product solving and how is that benefiting you?
We are solving the issue of following up with prospects. It can be extremely tedious and cumbersome to remember to follow up with a prospect (particularly email 3/4), and Outreach makes it doable. It saves hours upon hours of time writing emails
Recommendations to others considering the product:
Phenomenal for following up with prospects (inbound requests), must be careful when prospecting to mass audiences.
Using Outreach for outbound prospecting
What do you like best about the product?
The ability to create automated sequences.
What do you dislike about the product?
Cannot email from Salesforce Opportunities, only leads and accounts.
What problems is the product solving and how is that benefiting you?
Streamlining the prospecting process.
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