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CSMs
What do you like best about the product?
Clean interface, very user friendly. Great to have the ability to tweak delivery schedules and see all the contextual prospect info I need when executing call tasks.
What do you dislike about the product?
Many operational issues. Pushing and pulling to salesforce dependent on triggers but very little guidance from support about how to manage it when errors arise (which has been often for our team). It would be lovely to be able to talk to a human being and ask for help, instead of sending an email, and waiting, and struggling to explain what's happening.
What problems is the product solving and how is that benefiting you?
Great for targeting high volume of prospects with automated, but customized messaging.
Not so great for calling, call tasks double up on our salesforce with our own activity log.
Not so great for calling, call tasks double up on our salesforce with our own activity log.
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Makes prospecting easy.
What do you like best about the product?
The set it and forget it usefulness of the tool. I never have to worry about tedious follow up unless there is genuine interest.
What do you dislike about the product?
Often times I will get replies that don't register in the system and those folks will remain in the sequence and continue to get emails even though they shouldnt.
What problems is the product solving and how is that benefiting you?
It makes prospecting a lot easier. It allows me to focus the majority of my time on finding new business and only following up with those that have expressed interest.
Recommendations to others considering the product:
Very useful tool from a prospecting perspective.
Tremendous ability to contact lots of prospects in a few minutes
What do you like best about the product?
Ease of creating mass outreach, following up on previous outreach, tracking opens and responses
What do you dislike about the product?
I would like to send group emails rather than have to cc everyone. Also, only the main person gets that activity logged
What problems is the product solving and how is that benefiting you?
Creating awareness about Giant Media. Lots of meetings scheduled with people that I have not met in the past
Maximizing my productivity
What do you like best about the product?
I enjoy how easy it is to upload a CSV and add contacts to sequences I have set up. The most useful part of the product to me is cloning sequences. This allows me to be much more effective at hitting a good amount of new prospects without having to do much manual work.
What do you dislike about the product?
A problem that I keep having is with my gmail toggling. At times I have to reach out to your support to find out why my sequence did not send; but luckily you have a great support team that has always answered my questions quickly. A second thing that I think is clunky is the search for sequences. You need to be precise and exact on your search term or nothing will populate. It makes sense but in a perfect world not everyone can remember the exact wording they used for a sequence.
What problems is the product solving and how is that benefiting you?
The problem that we are solving is scaling our sales organization without having to hire bodies to fill our seats. With outreach we can keep a lean small team and still hit the numbers that you would see in a bigger sales org.
Easy to use
What do you like best about the product?
It's very easy to understand and the support is very helpful.
What do you dislike about the product?
there are a large amount of options that haven't learned how to use yet
What problems is the product solving and how is that benefiting you?
Saving time my automating the email process
Recommendations to others considering the product:
I would recommend using outreach. It is really a time saver.
My Outreach Review
What do you like best about the product?
I like the usability of the tool and how interactive it is. Shelbi also did an exceptional job training my teammates and I on its best uses and such. Also love that you can view how active the receivers are in number of opens, etc.
What do you dislike about the product?
I do not like the threat of stopping the sequences once we reach a certain number of bounces -- for the amount of emails we are putting out I could do with only a warning
What problems is the product solving and how is that benefiting you?
Reaching a large number/market, being able to see when the email is opened, etc.
Recommendations to others considering the product:
I would highly recommend getting the proper training and then playing around with the tool and following up with a brief training afterwards as there are surely more questions to arise once you get going with Outreach.
I have using outreach for almost 2 years now.
What do you like best about the product?
I like the support.. its amazing. Always there to help out and accommodate.
What do you dislike about the product?
Sometimes there are glitches when it comes to delivery of emails.. but this has only improved over time
What problems is the product solving and how is that benefiting you?
Saving time in the day, allowing us to maximize our productivity.
Its amazing, and allows us to make sure we are touching every single customer.
Its amazing, and allows us to make sure we are touching every single customer.
We Churned After Piloting
What do you like best about the product?
The Outreach platform is based on a very cool concept...finally a way to automatically execute and track outreach campaigns.
What do you dislike about the product?
Poor integrations with Salesforce mean that my Outreach platform was NOT the source of truth on customer relationships. As a result, we committed multiple errors that ruined potential relationships.
What problems is the product solving and how is that benefiting you?
We did not realize any benefits, as we churned after piloting.
Recommendations to others considering the product:
In its current form, Outreach may be useful for SMB and mid-market sales teams. But, long-standing enterprise sales dev teams will find that your account relationships and history will not translate to Outreach, making it likely you will overlook past events when reaching out to prospects.
Outreach Review from NFL on Location
What do you like best about the product?
I love this product, it creates email follow ups that you do not have to send out yourself. I send 1000's of emails a day that automatically are sent. It also has turned into a few big sales.
What do you dislike about the product?
Every now and then it does not take someone out of the sequence after someone replys.
What problems is the product solving and how is that benefiting you?
I am selling more which is all that matters.
Recommendations to others considering the product:
Definitely try it.
A powerful tool for sales prospecting
What do you like best about the product?
Outreach is a fantastic tool to help amplify our business development team's prospecting efforts. It's easy to learn and use. Highly recommended.
What do you dislike about the product?
I wish it were easier to include pictures and branding in emails.
What problems is the product solving and how is that benefiting you?
Our team can manage far more contacts and campaigns than they otherwise could.
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