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All the functionality I need without the fuss!
What do you like best about the product?
It's simple to use. I love that I can do everything I could possibly want to do in terms of lead management, cold emails, etc. without a bunch of complicated mess that other tools I've used have frustrated me with.
What do you dislike about the product?
Nothing yet. I'm quite happy with the product so far.
What problems is the product solving and how is that benefiting you?
Cold emails. Managing leads.
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Powerful software made simple
What do you like best about the product?
Outreach allows me to ensure I connect with prospects in the most efficient manner. I can batch email campaigns and call blocks seamlessly, without worry of missing a prospect or the next step needed. The Gmail integration let's me integrate Outreach without having to leave my known workflow. We used Salesloft and ToutApp before. Outreach is in a totally different league. First class!
What do you dislike about the product?
Hard to think or any. Like any software Outreach was not specifically built for my company so it is not 100% fit. But a 95% fit is more than I could ask for. The price is more expensive than other software, but I can't even call those other softwares comps.
What problems is the product solving and how is that benefiting you?
We use Outreach primarily for all correspondence with prospects and current clients. Outreach has increased my connect rate and ensured no one slips through the cracks.
Recommendations to others considering the product:
There is a reason it costs more. This is a case, where the additional cost is justified by the benefit.
Great software with Excellent functionality
What do you like best about the product?
Their visibility into your email drip campaigns is unrivaled - you have the ability to truly maximize your people while conducting A/B testing on your messaging. It just gets better with age.
What do you dislike about the product?
They could improve some of the features associated with contacts that have either opted out or are sequenced in alternative campaigns. Contacts can sometimes be paused for no apparent reason and you have to manually reactivate them.
What problems is the product solving and how is that benefiting you?
This is a great solution to really manage your pipeline generation process
Overall a great Experience
What do you like best about the product?
Really love Outreach everywhere. It improves my prospecting process to the point where if im looking on linkedin i can add someone to Salesforce and Sequences in a few clicks.
What do you dislike about the product?
The follow up style is a little concerning. In gmail, follow ups appear with long vertical lines and indent the various steps of emails. Outreach just stacks emails on top of each other in longer threads though.
What problems is the product solving and how is that benefiting you?
We are solving efficiency problems in prospecting. Our team has been able to increase volume of email send by decreasing the amount of time prospecting. More emails, means more responses, means happier managers.
Overall Outstanding Tool and Resource
What do you like best about the product?
The ability to set up sequences and see real-time who has opened your emails. Testing subject lines has been huge for us and we will continue to tweak this at all times. The ability to go through all open emails and call those who you know have seen it makes cold leads much warmer.
What do you dislike about the product?
I wish you could have different work flows based on certain responses. Would love to have the ability to tailor the steps based on responses so that certain people could get certain emails based on interests, timeline, etc.
...basically "if" functions within sequences
...basically "if" functions within sequences
What problems is the product solving and how is that benefiting you?
Turning cold leads into warm leads, the ability to stay in front of WAY more people than manual outreach
Outreach simplifying my day-to-day
What do you like best about the product?
Being able to import from SFDC directly to outreach and not being able to have prospects in multiple drips.
What do you dislike about the product?
Nothing, it has been working great for me and has been improving over time.
What problems is the product solving and how is that benefiting you?
I am able to be much more efficient at prospecting and reaching out to clients.
Tool that still needs development
What do you like best about the product?
Integration with Salesforce but not lightning which would really help put it over the edge. The new analytics dashboard is pretty powerful but could still use some improvement and integration with the call features.
What do you dislike about the product?
Breaks a lot, some integrations will stop working. Updates sometime mess with other features. In addition it is confusing to use when you first get started. A lot of images of things rather than actual menus some features are very clunky and slow. Has a good chance to develop but needs rapid improvement.
What problems is the product solving and how is that benefiting you?
Simple too to use to send email marketing
Recommendations to others considering the product:
Your support is the worst thing ever. Rude and barely provide the requirements of our company.
Solid Product
What do you like best about the product?
The email functionality is great, love how easy it is to customize
What do you dislike about the product?
I want to be able to have a switch when calling to change from local number to my number at ease.
What problems is the product solving and how is that benefiting you?
mass emails
Recommendations to others considering the product:
Autodialer and VM drop
Great tool for email drip campaigns
What do you like best about the product?
The support team is very helpful! Also, love the ease of use when setting up a sequence. The software is very reliable - I've used other emailing tools in the past and Outreach hasn't had any issues to date for me.
What do you dislike about the product?
Wish i could pull SFDC lists directly from Outreach rather than uploading a list.
What problems is the product solving and how is that benefiting you?
I send out emails to customers and the automated follow ups makes my job much easier and efficient.
Outreach is great
What do you like best about the product?
I really like the reporting features - it's really easy to see who is opening my emails and how often so I can prioritize where to spend my time.
The real-time feed on the right is also a great feature! Keeps you on top of how emails are being received.
The real-time feed on the right is also a great feature! Keeps you on top of how emails are being received.
What do you dislike about the product?
Nothing really stands out...I've used Salesloft and Yesware - Outreach, so far, has been a much better experience.
What problems is the product solving and how is that benefiting you?
The obvious business problem is sending out a lot of emails quickly and efficiently. The less obvious one though is while going through cadences now, it's really easy to see who has been engaging with emails (opening, clicking, etc...) so on the fly I can decide if I want to spend an extra few minutes personalizing a note or not depending on the level of engagement. By sending more personalized emails only to prospects who are opening and engaging with my emails I've seen a huge uptick in responses and meetings.
Recommendations to others considering the product:
Make sequences for each company instead of bulk emailing.
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