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Minimal and easy-to-navigate
What do you like best about the product?
Simplicity of the tool and its customizability
What do you dislike about the product?
Having to refresh the page every time I make a change to actually see the implementation of that change
What problems is the product solving and how is that benefiting you?
Efficiency, Task Management, and Performance Tracking
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Outreach for Growth Stage SaaS
What do you like best about the product?
I enjoy the clean UI, and the ability to schedule emails to go out at a later date. Very helpful for building strategy around account planning, messaging distribution campaigns, and A/B testing varients.
What do you dislike about the product?
I wish they had a calendar scheduling functionality, and that moving around the UI was a bit more intuitive when moving from individuals to aggregate tasks. Would be cool to be able to manipulate sequences structure while they have prospects in them, (like adding a generic task a day after the first email to find them on Linkedin).
What problems is the product solving and how is that benefiting you?
We are solving our sharing of best practices among the SDR team with Outreach's analytics.
Building out outbound at scale processes and finding real success within Outreach's tracking.
Building out outbound at scale processes and finding real success within Outreach's tracking.
We've been looking into it for our Sales team- I have been a beta tester
What do you like best about the product?
Quality of service was great. Very professional but personable as well. The product itself is clean, smart, and intuitive. Made my life much easier.
What do you dislike about the product?
The frequency of service could improve. Once we were set up, ball was dropped a little in terms of managing the relationship, touch-ins, and ensuring our experience was everything it could be. Additionally, rolling out new features had been restricted to email- no direct walk-thrus.
What problems is the product solving and how is that benefiting you?
We are now able to be more organized, simplified, and focus on the task at hand versus the numerous other distractions and admin work that pop up throughout the day.
Outreach is the core tool solution for my role.
What do you like best about the product?
I like that I can organize everything related to my role and my prospects in one easy place.
What do you dislike about the product?
I have a hard time trusting that the tool doesn't result in more of my emails being caught by spam filters. Sometimes I doubt the open/click data in my emails.
What problems is the product solving and how is that benefiting you?
I am helping social media marketers excel at their job/strategy. I have been able to be much more personalized, prepared and tactical with my role.
Recommendations to others considering the product:
Outreach is a driven company, they are hard working, and are constantly pushing the possibilities of an innovative CRM product. They truly care about sales people having the best experience with the product. They are aways trying to innovate, and I swear every time I talk to them, they have a long list of product updates. I have a lot of confidence in the product.
Time saver
What do you like best about the product?
I love its ability to automatically sequence and deliver emails to multiple prospects in a timely manner. Without the tool it would be impossible to get through the amount of leads we have a day. In addition, it makes it extremely easy to create tasks that need to be completed each day and organizes your work based on engagement.
What do you dislike about the product?
One thing I would change is probably the integrations - it would be ideal if you could call from the system but maybe it is just a feature we are missing. We constantly have to jump back and forth between salesforce and outreach but it would be nice to stay within one tool.
What problems is the product solving and how is that benefiting you?
Speed to lead. We are getting higher response rates and touching more people faster than before. Other benefits include organization of leads and prioritizing your day. You can also quickly search for different sequences so the emails feel more personalized
Recommendations to others considering the product:
It is a good tool for teams that have to do outbound and inbound but need to have a lead on the tool to control settings and properly train everyone
Outreach Rocks
What do you like best about the product?
Outreach helps me connect with my prospects. I can also track who is engaged.
What do you dislike about the product?
Sometimes the chrome plugin gets a little slowed down.
What problems is the product solving and how is that benefiting you?
Email automation. I have realized I can be more efficient reaching out to prospects.
Recommendations to others considering the product:
Worth an evaluation if emailing in mass
A great way to efficiently and effectively nurture prospects
What do you like best about the product?
Outreach's sequencing gives my inside sales team the edge by helping us tie our email campaigns with call behind tasks. Scheduling 8 to 10 emails and combining a follow up call at specific stages has tremendously increased our contact rates.
What do you dislike about the product?
The biggest issue we've had is integration with various email hosting formats. It can get complex at times when a client has email security levels which don't "play nice" with Outreach, or when a client uses a legacy email hosting platform, but we've solved them all with Outreach support.
What problems is the product solving and how is that benefiting you?
Our business problem was in supporting a high volume B2B call center which leverages email content from many clients' campaigns along side the necessary phone calls. Timing these elements was difficult when relying on a manual system and an automation component was necessary.
Recommendations to others considering the product:
Perform your due diligence and due care, define your business requirements, and ask Outreach for a demo.
Outreach - Makes life Easier!
What do you like best about the product?
When you are calling and emailing so many people a day, this tool helps organize and keep me sane! I appreciate how it tells me what to do, and when to do it. I really like the daily reminder of the number of tasks I have due. The email sync is a really nice feature, and I love that it automatically changes the sequence when people have replied.
What do you dislike about the product?
Sometimes I forget to take customers out of sequence when they answer a call - I know it might be complex, but it would be nice if it read if someone picked up the phone so it could take them out of sequence.
What problems is the product solving and how is that benefiting you?
Organization and reaching out to customers. Making sure I know where I am in a
Not Very Intuitive
What do you like best about the product?
I like that You can easily manage your tasks from the 360 view, scrolling through one at a time. I also like how easy it is to log the lead/activity into Salesforce - that feels very seamless.
What do you dislike about the product?
It's not very intuitive - a lot of clicks to set up the sequences. I'm a pretty technological guy but it took me asking a colleague who has used it for a long time how to set things up several times.
What problems is the product solving and how is that benefiting you?
Task management can be a sales reps biggest challenge, given that we can have hundreds of tasks a day depending on how many prospects you are trying to reach. Outreach makes this easy and effortless IF you have your sequences set correctly. Once outreach is set it's a dream to work with - you get email notification in the morning, letting you know that its cold call stage and you have X amount of calls to make.
Recommendations to others considering the product:
I would also look at SalesLoft - much easier to use and overall a better UX.
Initial thoughts on Outreach
What do you like best about the product?
Outreach provides a central place to view tasks and keep track of email activity. It has much more advanced sequencing capabilities than Yesware (which I was previously using).
What do you dislike about the product?
Certain things are clunky, like actually creating a task for someone you're currently emailing. It also seems to slow down my Gmail. Perhaps I'm still learning many of the capabilities, but I also wish it highlighted the most used sequences and templates to make it easier to get started.
What problems is the product solving and how is that benefiting you?
I'm streamlining communicating with prospects at a large scale. I've been able to use many of the sequences that our SDRs have already created, which helps make messaging easier.
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