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External reviews

3,391 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Laurie M.

Outreach is one of my favorite tools

  • April 19, 2023
  • Review verified by G2

What do you like best about the product?
It keeps me well organized. I can move things around and I know what I need to work on next.
What do you dislike about the product?
I wish it did not tell me I need to do a task before it is actually due, that does throw me off a little.
What problems is the product solving and how is that benefiting you?
Daily work management.


    Stephen B.

One of the best tools for sales

  • April 18, 2023
  • Review verified by G2

What do you like best about the product?
It is reliable and works!

Having used a couple of alternatives I will never use anything else (if I have a say).

Outreach works well and more importantly the extension works great too when in SF.
What do you dislike about the product?
If I had one gripe, it would be the UI could be improved.

It does take a bit to get familar, or re-familiar, with and certain things like closing out a task window causing everything to revert to where it was (if you navigated away) can be annoying
What problems is the product solving and how is that benefiting you?
Outreach tracks, schedules, and does everything for any sales engagement flow you need. Very easy to creat a "sequence" of steps whether calls, emails, or linkedin touches and then follow through to keep on top of things.


    Information Technology and Services

Good product for getting leads

  • April 18, 2023
  • Review provided by G2

What do you like best about the product?
Once you create a campaign to reach out to your potential clients, you can automate the multiple emails to follow up your initial message. You can track who has opened it and who not.
What do you dislike about the product?
To create campaign you need someone to show you or direct you with doing so. I found that this could be a bit more intuitive. Also there could be a link to add the list of recipients from the campaign you have created.
What problems is the product solving and how is that benefiting you?
We get to use it for reaching out to our clients with information about promotions and new features of our products. It gets reaching out to the list of recipients easier and also allows you to track it.


    Hospital & Health Care

Nice and easy to use user interface

  • April 14, 2023
  • Review verified by G2

What do you like best about the product?
Outreach makes a lot of my day to day workflows simpler and more intuitive. Something that would take me more than 10 minutes outside of Outreach, take 3 minutes using the Chrome extension.
What do you dislike about the product?
The web app works well, but It'd be nice to have a mobile version as well. Also the Outreach Chrome extension (and Chrome itself) uses A LOT of RAM and it glitches when I limit the amount of web pages it can read.
What problems is the product solving and how is that benefiting you?
Outreach logs all of my day to day activities so I don't have to and the Sales Navigator integration is invaluable. Solves for what could potentially be a VERY manual process.


    Gidward G.

Great for sequences

  • April 13, 2023
  • Review verified by G2

What do you like best about the product?
Synchronization with Salesforce and LeadiQ
Creation and customization of sequences
Creation and customization of Snippets
Detailed Reporting
Tasks that help you on the next steps
What do you dislike about the product?
Not intuitive
Not a help section where to clarify doubts or find useful information
Not multimedia examples for different features that might be helpful for a daily job
What problems is the product solving and how is that benefiting you?
Automate a large number of outbound communications to possible prospects.
Get track of the messages sent to prospects, see which ones were bounced, follow up on the sequences, and see if they are working or not.
Organize different strategies of communication for different type of customers.


    Computer Software

Good sales automation tool

  • April 13, 2023
  • Review provided by G2

What do you like best about the product?
Enhance sales and SDR activity, let them focus on selling
What do you dislike about the product?
Administration could improve, user managment, tracking, integrations and etc'
What problems is the product solving and how is that benefiting you?
Email tracking, Sales automation, Call intelligence and tracking


    Nevina W.

Easy Organization & Prospecting

  • April 12, 2023
  • Review verified by G2

What do you like best about the product?
Sequencing and its integration with Orum. I like how I can power dial through Orum, and then information automatically populates in Outreach pretty quickly. The sequencing is also a plus.
What do you dislike about the product?
Right now, the UI switches between the old version and the new. Not that big of a problem, but it's a bit confusing sometimes.
What problems is the product solving and how is that benefiting you?
Automation of emails is a plus. Also, tracking prospects and their stages in the sales cycle. Outreach is a huge help with organization, as I use the tags to separate my prospects and sequence them. The stages of a contact automatically update, which is very beneficial.


    Retail

Outreach helpes me a lot!

  • April 11, 2023
  • Review verified by G2

What do you like best about the product?
Outreach organizes everything and helps me understand the best approach to newer and older leads, since I'm able to see what other people from my organization have done before.
What do you dislike about the product?
I believe it could have more languages sync on the variables, such as the "indusrty" ones, that only work in English. By making it possible to change to other languages, I believe Outreach would be better.
What problems is the product solving and how is that benefiting you?
Helps me organize all accounts, leads and tasks. It also helps me automize my work, creating sequences that change based on names, account names, etc, and connect with gmail to help me with more data so I can decide the best thing to do.


    Computer Software

Best Sales Intelligence Tool Ever!!

  • April 05, 2023
  • Review provided by G2

What do you like best about the product?
Outreach Sequence. It saves lots of time for SDR to focus more on prospecting than doing basic work.
What do you dislike about the product?
There is nothing to mention about disliking stuff
What problems is the product solving and how is that benefiting you?
Sales Engagement, End to end sales activity. Easy Sync with CRM and Other applications


    Mikaela K.

A simple way to call your clients in a simple sequence

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
I like how you can make a specific sequence and customize it in anyway you'd like.
What do you dislike about the product?
Errors, duplicates, auto emails I disapprove.
What problems is the product solving and how is that benefiting you?
Building out sequences and customizing the emails each day sends out.