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Efficient outbounding; great collaboration tools & functionality
What do you like best about the product?
I have everything that I need within Outreach to make dials, send emails, create sequences (with A/B testing), etc. It's a great all-in-one tool that allows me to prospect efficiently.
What do you dislike about the product?
It can be difficult to diagnose problems within Outreach. Why did my email bounce? Why are my emails not sending? Why can't my call connect? Etc. Support is great though.
What problems is the product solving and how is that benefiting you?
Sales outbounding can be incredible inefficient, but Outreach helps you standardize tasks in an organization manner which increases productivity significantly. Performance has certainly increased over time
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Combine outreach with favoured tools to drive sales growth
What do you like best about the product?
provides sales teams with a comprehensive and optimised tool for tracking key data. It allows for effective consolidation of contacts, leads, accounts and more from multiple sources with support for LinkedIn, email systems such as Gmail or Outlook, Salesforce integrations and other plugins. In addition, the customer support team is incredibly responsive when it comes to suggesting new ways to improve products and services. Having all of this functionality in one convenient place allows for tremendous growth potential.
What do you dislike about the product?
I find the complexity of Outreach daunting and challenging to train new staff on. In addition, its search function is not optimal for finding leads that require significant data entry. Finally, automated broadcasts can be aggressive and can feel intrusive; however, email automation software offers significant benefits despite the initial cost.
What problems is the product solving and how is that benefiting you?
I've benefited from outreach by being able to more easily reference credible external sources on our website. This gives customers greater confidence in my work and makes them more likely to engage with it.
Great solution for SDRs
What do you like best about the product?
Great platform to conduct, manage and measure all outbound activities. Very easy and intuitive to use.
What do you dislike about the product?
Cannot think about any negative aspects.
What problems is the product solving and how is that benefiting you?
Managing all outreach activities as a user, easy access to reporting to measure activities of all team members (with great breakdown for granular view).
Great way to understand open and click rates to priorities leads
Great way to understand open and click rates to priorities leads
BDR Manger
What do you like best about the product?
The organization of the platforms allows my team to queue up their days successfully. Its simple and easy to use which allows them to streamline their workflow. They live, breath and die off of Outreach. Major Fan!
What do you dislike about the product?
There is no complaints on my end. Whenever there is an issue, the support team is quick to jump and problem-solve. I appreciate the create communication and the KB articles that are self guided.
What problems is the product solving and how is that benefiting you?
My BDR team uses it for their outreach/ engagement. They make their outbound calls from it and use the sequence for outreach tactics. The analytics are top notch.
Robust product, with some really great features
What do you like best about the product?
It is very robust. Lot's of features available that meet our needs and then some. The user face is easy to navigate and is effective for SDR's and AE's to use. Call sound quality is usually pretty good.
What do you dislike about the product?
Even after saving a setting or update to a contact, you have to refresh the page to see the change or update. There are times where screens load slowly. It does require a decent about of administration work to keep everything humming along - but I suppose most tools like this do.
What problems is the product solving and how is that benefiting you?
Outreach helps us efficiently cold call and email. It keeps everyone in the sales organization on the same page across our different channels of out reach. We also use Outreach to manage SDR and AE activity.
Great Automation Tool
What do you like best about the product?
Easy to use and intuitive. I can set up emails when I'm "at my best" as an evening worker, but set them up to launch in the AM (or other specific times) based on when it's best for the account.
What do you dislike about the product?
Sometimes the Google Chrome shortcut seems to break. Not sure if it's our SSO, but I feel like I constantly have to update my browser to ensure the one off emails I'm sending are captured in our CRM.
What problems is the product solving and how is that benefiting you?
Helping keep track of when I last contacted a user or an account. It's quickly referenced in my CRM status, so I can utilize our CRM and review my past emails when I'm thinking of how to best engage users.
Hands on service from Outreach Support
What do you like best about the product?
What I like best about Outreach is the hands on service from Outreach Support. No matter what we might need assistance with, they are always ready to fo and happy to help.
What do you dislike about the product?
N/A - it's technology, so it's constantly shifting and updating. New UI can take a moment to adjust to, but it's certaintly not a dislike. Something that could be helpful is a way to give visibility into content within sequences/templates without needed to give the viewer an active user seat.
What problems is the product solving and how is that benefiting you?
Outreach gives our sales team a unified resource of copy to engage propsects and existing customers. It also gives us insight into the success of our copy and sales plays. The Outreach live chat is also extremely helpful in directing SDRs through the platform's capabilities.
Great support and features
What do you like best about the product?
Outreach empowers me to effectively monitor my progress in prospecting and ensures that I can personalize each interaction. The engagement feature proves highly valuable, along with the automated task functionality.
What do you dislike about the product?
I often encounter synchronization issues where I find myself needing to sign in almost every day just to ensure everything is functioning properly. This problem tends to arise particularly after software updates.
What problems is the product solving and how is that benefiting you?
Outreach provides me with the ability to expand my reach, which would otherwise be challenging to achieve manually given the extensive size of my territory.
Best tool to call customers and keep track
What do you like best about the product?
Interface is easy to understand even if you are not related with the system also keep track of your customers and tasks
What do you dislike about the product?
I would like the space for the notes bigger and have shortcuts like magical in order to make the job faster
What problems is the product solving and how is that benefiting you?
talk with my prospects in order and manage high volumes
Subpar at Best
What do you like best about the product?
The UI looks really nice with the new update. That's about it though, honestly.
What do you dislike about the product?
It doesn't work. Our organization has had so many issues with it and when we've had what I think was their support team try to help us and they don't seem to know how to use it either. It consistently doesn't let me place calls, if you leave notes somewhere it's almost impossible to find them afterwards, constant error messages, duplicate contacts, I could go on. There is even a built-in feature that toggles the number of emails you're allowed to send, "especially on Monday mornings," to quote their Support Staff. This feature auto schedules emails to go out later in the day or the following day, which causes issues for obvious reasons. We aren't even some large organization with a huge BDR staff sending hundreds of mass emails. Literally just trying to follow up with my little 25 prospects and can't even do that.
What problems is the product solving and how is that benefiting you?
It provides me with another tool to reach out to prospects and integrates with Salesforce for analytics. I'm not sure that it does anything Salesforce can't do though, but purchasing and keeping this product is not my call.
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